**Experienced Customer Success Specialist - Inbound, Eastern United States (REMOTE)**

At arenaflex, we're a caring group of people who came together from across the industry with the belief there had to be a better way to serve people in the journey between homes. We offer a first-of-its-kind arenaflex Bridge Loan that gives everyone in the process more convenience, certainty, and competitiveness. Our mission is to revolutionize the way people experience home buying and selling, and we're looking for talented individuals to join our team. **About arenaflex** arenaflex was founded in 2015 by a team of industry experts who saw an opportunity to disrupt the traditional home buying and selling process. With a strong focus on innovation and customer satisfaction, we've built a reputation as a trusted partner in the real estate industry. Our arenaflex Bridge Loan has been recognized as a game-changer in the market, and we're proud to have earned an A+ Better Business Bureau rating and relationships with more than 120,000 real estate agents in our 75 markets across the US. **Our Culture** At arenaflex, we're passionate about creating a diverse, inclusive, and equitable environment that values the unique perspectives and experiences of our employees. We're committed to making a positive impact in the communities we serve, and we're proud to be an equal opportunity employer. Our team is made up of talented individuals from all walks of life, and we're always looking for people who share our values and are passionate about making a difference. **Job Summary** We're seeking an experienced Customer Success Specialist to join our team in the Eastern United States. As a Customer Success Specialist, you will be the first point of contact for lenders, real estate agents, and borrowers, providing expert guidance and support to help them navigate our arenaflex Bridge Loan program. You will work closely with internal teams to provide insightful and valuable feedback on the partner/borrower journey, and you will be responsible for educating lenders, real estate agents, and borrowers on the value proposition of our arenaflex Bridge Loan. **Key Responsibilities** * Leverage your experience in real estate to be the first point of inbound and outbound contact with lenders, real estate agents, and borrowers via phone, email, text, etc. * Educate lenders, real estate agents, and borrowers on the arenaflex Bridge Loan value proposition, diving into detail on how it works, and sharing your subject matter expertise * Answer and resolve lender, real estate agent, and borrower questions regarding arenaflex programs and overcome their objectives, and/or route them to the appropriate point of contact * Troubleshoot and provide technical assistance, communicating internally and providing follow-up with the client * Follow up on social media posts * Work all channels within specified SLAs while maintaining a positive customer experience * Work autonomously, continuously learning, while prioritizing adhering to meeting schedules/times * Continually learn, grow, and expand your knowledge, while also supporting others' learning experiences; act as a mentor and be a resource for others inside and outside of your team * Take on ad-hoc projects as they arise and always be willing to support your team where needed **Qualifications** * Rotational weekend coverage may be required * A minimum of 3 years of relevant experience * Flexibility to work Eastern hours 9 am - 6 pm * Bilingual in Spanish preferred, but not required * Excellent communication skills * High emotional intelligence and empathy skills * Real estate license is preferred, but not required if you do have experience working extensively with agents * Recent experience working in a real estate position and/or experience speaking with real estate agents in a past professional role, understanding the fundamentals of the real estate industry * Recent experience answering Facebook messages for a corporate account * Recent experience successfully handling high-volume phone, email, text, etc. with speed and accuracy * Proven success working independently, autonomously, and reliably, exceeding metrics, all with a positive attitude and smile on your face * Confident in building rapport with customers and internal stakeholders * Technical chops - you can jump into new technology seamlessly and learn fast. We use Google, Zoom, Slack, and more * Belief in creating diverse, equitable, and inclusive practices and programs that will further arenaflex's commitment to making an impact, learning, putting people first, being open, and courageous * Have proven success working 100% remote in prior positions and are experienced working with a distributed, national team * Education: High school or equivalent experience **Physical Requirements** * Set up and constantly operate a computer * Communicate and exchange accurate information to others via telephone or internet video applications **Compensation** * Base salary: $66,000 USD + incentive program (bonus) * Our goal is to ensure that all arenaflex employees are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Colorado Equal Pay for Equal Work Act for Colorado applicants. * The actual offer, reflecting the total compensation package and benefits, will be at the company's sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. **Benefits** * Top-tier medical, dental, and vision premiums for full-time employees starting on the first day of employment * Flexible Paid Time Off for full-time employees * Paid parental leave for all full-time employees: 12 weeks paid parental leave for the birthing parent, 6 weeks paid parental leave for the non-birthing parent * $1,000 annually for professional development * Life, AD&D, and Disability insurance for full-time employees * 401K (non-contributory by arenaflex) for all employees * $75 monthly allowance for health and wellness * Up to $400 monthly for a co-working space for eligible employees * $100 monthly allowance for home internet, mobile phone, or other communication devices * $2,500 referral bonus for eligible employees **Why Join arenaflex?** * Enjoy a 100% remote work culture * Be part of a team that is disrupting the status quo in the real estate industry * Have the opportunity to make a positive impact in the lives of our customers * Receive top-tier benefits and compensation * Work with a talented and diverse team of individuals who share our values and are passionate about making a difference **How to Apply** If you're a motivated and experienced professional who is passionate about making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply for this job Apply for this job