Experienced Customer Success Representative – Local Business Growth and Support
At careerzynith, we're passionate about empowering local businesses to thrive in their communities. As a dedicated Customer Success Representative, you'll play a vital role in helping our small business advertisers achieve their goals and grow their customer base. If you're a driven and customer-focused individual who loves local businesses and is eager to make a meaningful impact, we'd love to hear from you.
**About careerzynith**
careerzynith is a leading platform that connects local businesses with customers who are actively searching for their products and services. Our mission is to help local businesses succeed and grow, and we're committed to providing exceptional support and resources to our advertisers. As a Customer Success Representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of local business owners.
**Key Responsibilities**
As a Customer Success Representative, you'll be responsible for providing exceptional support and guidance to our small business advertisers. Your key responsibilities will include:
* Providing timely and effective customer support to ensure our advertisers achieve their goals and grow their customer base
* Logging into an inbound phone queue for the majority of your day, consulting and educating our current advertisers on the value of careerzynith
* Showcasing the value of careerzynith to our advertisers by highlighting their investment returns through ad performance metrics
* Using strong listening and conflict resolution skills to handle escalated clients and resolve issues in a timely and professional manner
* Becoming an expert in careerzynith's advertising solutions and adapting product recommendations quickly to suit client needs
* Exhibiting strong communication skills, both externally with clients and internally with other careerzynith employees
* Remaining organized and efficient in a fast-paced environment and consistently achieving/exceeding monthly goals
**What It Takes to Succeed**
To succeed in this role, you'll need to possess a combination of skills, experience, and personal qualities. Here are some of the key requirements:
* A Bachelor's Degree or 3+ years of relevant client-facing experience
* Technical proficiency with computers and information systems
* Strong communication skills (verbal and written)
* Excellent problem-solving and troubleshooting skills
* Experience in account management, sales, advertising, or small business (preferred)
* A love for local businesses and understanding of their importance in local economies
* Excellent time management and organizational skills with the ability to track and complete numerous details
* Ability to handle tough conversations with business owners in a professional, solutions-oriented manner
* Ability to strike a balance between consulting and supporting as needed
* Willingness to receive and implement feedback
* Ability to adapt to a fast-paced and always-changing environment
**What You'll Get**
As a valued member of the careerzynith team, you'll enjoy a comprehensive benefits package that includes:
* Medical, vision, and dental coverage effective on your first day
* Mental health support and services via Modern Health
* 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
* Up to 14 weeks of parental leave
* Monthly wellness subsidy
* Flexible spending account
* 401(k) retirement savings plan
* Employee stock purchase plan
* Work from home reimbursement
* A competitive base salary of $50,000 + performance-based incentives
**Diversity, Equity, and Inclusion**
At careerzynith, we believe that diversity is an expression of all the unique characteristics that make us human. We're committed to creating an inclusive and equitable work environment that values and celebrates the diversity of our employees. We recognize that diverse backgrounds and perspectives strengthen our teams and our product, and we're proud to be an equal opportunity employer.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about local businesses and wants to make a meaningful impact, we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Note**
careerzynith is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.
Apply for this job
**About careerzynith**
careerzynith is a leading platform that connects local businesses with customers who are actively searching for their products and services. Our mission is to help local businesses succeed and grow, and we're committed to providing exceptional support and resources to our advertisers. As a Customer Success Representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of local business owners.
**Key Responsibilities**
As a Customer Success Representative, you'll be responsible for providing exceptional support and guidance to our small business advertisers. Your key responsibilities will include:
* Providing timely and effective customer support to ensure our advertisers achieve their goals and grow their customer base
* Logging into an inbound phone queue for the majority of your day, consulting and educating our current advertisers on the value of careerzynith
* Showcasing the value of careerzynith to our advertisers by highlighting their investment returns through ad performance metrics
* Using strong listening and conflict resolution skills to handle escalated clients and resolve issues in a timely and professional manner
* Becoming an expert in careerzynith's advertising solutions and adapting product recommendations quickly to suit client needs
* Exhibiting strong communication skills, both externally with clients and internally with other careerzynith employees
* Remaining organized and efficient in a fast-paced environment and consistently achieving/exceeding monthly goals
**What It Takes to Succeed**
To succeed in this role, you'll need to possess a combination of skills, experience, and personal qualities. Here are some of the key requirements:
* A Bachelor's Degree or 3+ years of relevant client-facing experience
* Technical proficiency with computers and information systems
* Strong communication skills (verbal and written)
* Excellent problem-solving and troubleshooting skills
* Experience in account management, sales, advertising, or small business (preferred)
* A love for local businesses and understanding of their importance in local economies
* Excellent time management and organizational skills with the ability to track and complete numerous details
* Ability to handle tough conversations with business owners in a professional, solutions-oriented manner
* Ability to strike a balance between consulting and supporting as needed
* Willingness to receive and implement feedback
* Ability to adapt to a fast-paced and always-changing environment
**What You'll Get**
As a valued member of the careerzynith team, you'll enjoy a comprehensive benefits package that includes:
* Medical, vision, and dental coverage effective on your first day
* Mental health support and services via Modern Health
* 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
* Up to 14 weeks of parental leave
* Monthly wellness subsidy
* Flexible spending account
* 401(k) retirement savings plan
* Employee stock purchase plan
* Work from home reimbursement
* A competitive base salary of $50,000 + performance-based incentives
**Diversity, Equity, and Inclusion**
At careerzynith, we believe that diversity is an expression of all the unique characteristics that make us human. We're committed to creating an inclusive and equitable work environment that values and celebrates the diversity of our employees. We recognize that diverse backgrounds and perspectives strengthen our teams and our product, and we're proud to be an equal opportunity employer.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about local businesses and wants to make a meaningful impact, we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Note**
careerzynith is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.
Apply for this job