**Experienced Customer Success Representative II - Remote**

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about creating exceptional brand experiences. As a Customer Success Representative II, you'll play a vital role in supporting and growing customer relationships by providing proactive service and outbound support to assigned accounts. If you're a customer-centric individual with a strong service mindset, excellent communication and organizational skills, and a willingness to continuously learn and contribute to team and department goals, we want to hear from you! **About arenaflex** arenaflex is the industry's biggest and most diverse offering of promotional products and decoration services. We don't just create products – we inspire brand experiences. Our diverse portfolio of brands, including Leed's, Bullet, Trimark, JournalBooks, ETS, and Spoke, offers a wide range of high-quality products and services that help brands leave lasting impressions. At arenaflex, we value our employee's contributions in a collaborative and inclusive work environment, and we're committed to investing heavily in modernization, operating more efficiently with cutting-edge digital technology. **What We Offer You** At arenaflex, we're dedicated to providing a comprehensive benefits package that supports the health, wellness, and career growth of our employees. Some of the benefits you can expect include: * Full healthcare and benefits, including medical, vision, dental, short-term disability, and more! * Flexible scheduling to accommodate your needs * 401k Matching to help you plan for your future * Generous Paid Time Off and Holidays to recharge and relax * arenaflex Cares Share Fund – donating to teammates in times of need **Why You'll Make It Your Career** We're not just looking for anyone to fill this role – we're looking for someone who shares our values and is passionate about delivering exceptional customer experiences. Here are just a few reasons why you'll love working at arenaflex: * We value our employee's contributions in a collaborative and inclusive work environment * Our culture encourages listening, understanding, and a sense of empathy, making arenaflex stronger * As the industry leader for environmental responsibility, sustainability is the key to every decision we make * We invest heavily in modernization, operating more efficiently with cutting-edge digital technology **Our Values** At arenaflex, we live by a set of core values that guide everything we do: * **Delight Customers**: Treat our customers the way you'd like to be treated. * **Think Team**: Work together to get the job done. Be inclusive and collaborative. * **Own It**: Be accountable. Embrace challenges as opportunities, roll up your sleeves, and make it happen. * **Work Smart**: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative. * **Say It Like It Is**: Be candid, honest, and respectful. Offer constructive insights and welcome other's input. **Our Businesses** arenaflex is a diverse company with a range of businesses that offer high-quality products and services. Some of our brands include: * Leed's: The premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. * Bullet: A leading supplier of low-price promotional products, offering deep inventory, reliable service, and 24-hour turnaround. * Trimark: A leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. * JournalBooks: A company that believes in creative minds working together to create something truly unique in journals and planners. * ETS: A company that provides the very best in service, product selection, printing capabilities, and competitive pricing, focused on drinkware. * Spoke: A company that offers print-on-demand solutions and premium product assortment to help expand your inventory and fulfill your event and gifting needs. **The Position** As a Customer Success Representative II, you'll focus on supporting and growing customer relationships by providing proactive service and outbound support to assigned accounts. You'll work with a range of customers and provide additional support to other segments as needed. You'll use established tools and systems to manage inquiries, resolve issues, and document activity accurately. This role also involves coordination with internal teams to ensure a seamless customer experience. **Key Responsibilities** Some of the key responsibilities of this role include: * Taking the lead on customer interactions for assigned accounts while working within a team-based support model to address needs and service inquiries. * Responding to inbound and outbound calls and emails from customers and internal partners. * Supporting the end-to-end order process and helping identify opportunities for account growth. * Building and strengthening customer relationships to support long-term retention and help meet growth-related KPIs. * Developing a deep understanding of arenaflex's products and services to offer informed recommendations, including upselling and cross-selling when appropriate. * Accurately documenting customer interactions and account activity in internal systems. * Representing the arenaflex brand by clearly communicating the value of our products and what sets us apart in the market. * Collaborating with teammates to manage call flow, share workload, and maintain responsiveness during high-volume periods. * Participating in regular team meetings to review performance benchmarks and align on weekly and team goals. **Skills and Knowledge** To be successful in this role, you'll need to possess the following skills and knowledge: * Strong verbal and written communication skills * Active listening and empathy in customer interactions * Effective time management, organization, and prioritization in a fast-paced environment * Technical aptitude and ability to quickly learn and navigate internal systems and software * Attention to detail and a high degree of accuracy in all work * Professional, adaptable, and able to engage with a wide range of customer personalities and internal partners * Willingness to continuously learn and contribute to team and department goals **Minimum Qualifications** To be considered for this role, you'll need to meet the following minimum qualifications: * High school diploma or GED * Minimum of one year in a customer service or customer-facing role at arenaflex * Proficiency in Microsoft Office (Outlook, Word, Excel) * Ability to learn and navigate multiple internal systems and tools * Strong written and verbal communication skills **Residency Requirements** To be eligible for this role, you must be located in one of the following states: * Colorado * Florida * Georgia * Illinois * Kentucky * Massachusetts * Michigan * New York * North Carolina * Ohio * Oklahoma * Pennsylvania * South Carolina * Texas * Washington * Utah **Shifts Available** We offer a range of shifts to accommodate your needs: * M-F 8:00AM - 4:30PM or 8:30AM - 5:00PM EST * M-F Any start time between 9:00AM - 5:30PM EST - 11:00AM - 7:30PM EST * M-F 11:00AM - 7:30PM EST **Together We Inspire Pride** At arenaflex, we want our team members to be proud of the essential work they do, our commitment to sustainability, and the overall customer experience. We're a culture that will invest heavily in our people, our company, and in state-of-the-art technology to be at the forefront of innovation. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics, or any characteristic applicable under state, federal, and local laws. **Fraud Disclaimer** arenaflex is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from arenaflex will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified arenaflex email address ending in @arenaflex.com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity. Apply for this job