**Experienced Customer Success & Onboarding/Migrations Specialist – German Market Expansion**

At arenaflex, we're revolutionizing the way experience-based businesses manage their operations, and we're looking for a talented Customer Success & Onboarding/Migrations Specialist to join our team in Germany. As a key member of our European expansion team, you'll play a vital role in guiding new customers through the onboarding process, supporting their data migration, and building long-term relationships to drive customer growth and retention. **About arenaflex** arenaflex is a cutting-edge booking and business management platform that empowers thousands of businesses with scheduling, payments, communications, and automation tools. Backed by Y Combinator (Summer 2020), we're growing fast and expanding our reach across Europe. Our platform serves yoga and pilates studios, gyms, dance schools, salons and spas, golf facilities, swim schools, and more. **The Role** As a Customer Success & Onboarding/Migrations Specialist, you'll be responsible for guiding new customers through the onboarding process, supporting their data migration, and building relationships to help them adopt more features and drive value. You'll also identify upsell opportunities and support our efforts to grow and retain revenue across the German market. **Key Responsibilities** * Guide new customers in Germany through onboarding and platform setup * Coordinate smooth and accurate data migrations from previous platforms * Conduct training sessions in German, helping business owners feel confident using arenaflex * Work closely with technical and support teams to resolve onboarding/migration issues * Provide exceptional, localized customer support throughout the onboarding process * Build strong relationships with customers after onboarding and maintain regular touchpoints * Identify and nurture expansion opportunities (upsells, paid feature adoption) * Lead product education conversations and help customers maximize arenaflex's tools * Conduct proactive outreach to ensure engagement and reduce churn risk * Share customer feedback to inform Product and Marketing decisions **What You'll Need** * Fluency in German and English (written & verbal) * 2+ years experience in onboarding, customer success, implementation, or migrations * Strong client-facing communication and relationship-building skills * Ability to manage multiple projects and timelines across time zones * Experience with data migration, spreadsheets (Excel/Google Sheets), and CRMs * Comfort handling challenging customer conversations and objections * Self-motivated and comfortable working independently in a remote startup **Nice to Have** * Experience working in B2B SaaS, especially with fitness, wellness, or class-based businesses * Previous experience in sales, expansion, or upsell conversations * Familiarity with German business and data privacy practices (e.g., GDPR) * Knowledge of other European languages **What We Offer** * A key role in our European expansion * 100% remote work * Flexible vacation policy * A supportive, globally distributed team * A culture that values autonomy, growth, and results * Competitive compensation and benefits package * Opportunities for professional growth and development **Our Culture** At arenaflex, we celebrate diversity and strive to create an inclusive environment where there is respect, regardless of your background or identity. We are committed to being an equal opportunity employer. **How to Apply** If you're passionate about empowering customers and driving business growth, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job