Experienced Customer Success Manager, Team Lead – Enterprise Education Technology
At careerzynith, we're revolutionizing the way the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. As a leading online learning platform, we're committed to forging futures in tech through radical talent transformation in digital technologies. Our rapidly growing global organization is passionate about empowering the world's leading companies with training in the latest technologies used to develop powerful new products and services.
We're actively seeking an experienced Customer Success Manager, Team Lead to join our Enterprise Customer Success team in North America. As a key member of our team, you'll play a critical role in guiding our customers to realize the full potential of careerzynith's training at scale. If you're a customer-obsessed leader with a proven track record of providing highly-professional, value-based service to executives and managers at Fortune 1,000 companies, we want to hear from you.
**About the Role**
As a Customer Success Manager, Team Lead, you'll be responsible for guiding your team to effectively shape early-stage qualification activity, demonstrate value with the metrics clients care about, build champions outside of our install base, and develop deep ongoing customer relationships to maximize learner engagement and satisfaction. You'll work closely with our Sales team to help them be more effective and partner with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
**Key Responsibilities**
- Empathize with every aspect of the customer experience, putting customers' needs first.
- Guide and coach your team, customer executives, managers, and employees with a dedicated customer success process. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates.
- Coach customers to be product experts and train their teams on careerzynith methodologies so they become increasingly self-sufficient.
- Identify common customer challenges and actively suggest better solutions.
- Partner with careerzynith's Sales team to help them be more effective.
- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Craft customer on-boarding assets, adapt existing customer on-boarding assets, and work with product marketing to refine existing and create new on-boarding assets.
- Help drive customer references and case studies.
**What We Value**
- 2+ years of leadership experience managing an enterprise-level Customer Success team.
- 4+ years of experience in a customer-facing customer success, account management, or strategic consulting organization. Software or education experience is a benefit.
- EdTech background strongly preferred.
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
- A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment.
- Strong interpersonal skills and experience building internal and external relationships.
- Consistent track record of highly-professional customer service in a fast-paced, dynamic environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Fluency in both English (written and verbal) is required.
**What We Offer**
- A dynamic and rapidly growing organization with a passion for empowering the world's leading companies with training in the latest technologies.
- A unique and immersive online learning platform that's revolutionizing the way the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.
- A team of passionate and customer-obsessed professionals who are dedicated to helping our customers realize the full potential of careerzynith's training at scale.
- Opportunities for career growth and professional development in a rapidly growing and dynamic startup environment.
- A competitive salary and benefits package, including health insurance, retirement savings, and paid time off.
- A collaborative and inclusive work environment that values diversity, equity, and inclusion.
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a work environment that's inclusive, diverse, and equitable. We believe that the unique contributions of all careerzynith employees are the driver of our success. We're proud to be an Equal Employment Opportunity employer and are committed to creating economic empowerment and a more diverse and equitable world.
**How to Apply**
If you're a customer-obsessed leader with a proven track record of providing highly-professional, value-based service to executives and managers at Fortune 1,000 companies, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Note**
careerzynith is an Equal Employment Opportunity employer and is committed to creating economic empowerment and a more diverse and equitable world. We believe that the unique contributions of all careerzynith employees are the driver of our success. We're proud to be an Equal Employment Opportunity employer and are committed to creating a work environment that's inclusive, diverse, and equitable.
Apply for this job
We're actively seeking an experienced Customer Success Manager, Team Lead to join our Enterprise Customer Success team in North America. As a key member of our team, you'll play a critical role in guiding our customers to realize the full potential of careerzynith's training at scale. If you're a customer-obsessed leader with a proven track record of providing highly-professional, value-based service to executives and managers at Fortune 1,000 companies, we want to hear from you.
**About the Role**
As a Customer Success Manager, Team Lead, you'll be responsible for guiding your team to effectively shape early-stage qualification activity, demonstrate value with the metrics clients care about, build champions outside of our install base, and develop deep ongoing customer relationships to maximize learner engagement and satisfaction. You'll work closely with our Sales team to help them be more effective and partner with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
**Key Responsibilities**
- Empathize with every aspect of the customer experience, putting customers' needs first.
- Guide and coach your team, customer executives, managers, and employees with a dedicated customer success process. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates.
- Coach customers to be product experts and train their teams on careerzynith methodologies so they become increasingly self-sufficient.
- Identify common customer challenges and actively suggest better solutions.
- Partner with careerzynith's Sales team to help them be more effective.
- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Craft customer on-boarding assets, adapt existing customer on-boarding assets, and work with product marketing to refine existing and create new on-boarding assets.
- Help drive customer references and case studies.
**What We Value**
- 2+ years of leadership experience managing an enterprise-level Customer Success team.
- 4+ years of experience in a customer-facing customer success, account management, or strategic consulting organization. Software or education experience is a benefit.
- EdTech background strongly preferred.
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
- A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment.
- Strong interpersonal skills and experience building internal and external relationships.
- Consistent track record of highly-professional customer service in a fast-paced, dynamic environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Fluency in both English (written and verbal) is required.
**What We Offer**
- A dynamic and rapidly growing organization with a passion for empowering the world's leading companies with training in the latest technologies.
- A unique and immersive online learning platform that's revolutionizing the way the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.
- A team of passionate and customer-obsessed professionals who are dedicated to helping our customers realize the full potential of careerzynith's training at scale.
- Opportunities for career growth and professional development in a rapidly growing and dynamic startup environment.
- A competitive salary and benefits package, including health insurance, retirement savings, and paid time off.
- A collaborative and inclusive work environment that values diversity, equity, and inclusion.
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a work environment that's inclusive, diverse, and equitable. We believe that the unique contributions of all careerzynith employees are the driver of our success. We're proud to be an Equal Employment Opportunity employer and are committed to creating economic empowerment and a more diverse and equitable world.
**How to Apply**
If you're a customer-obsessed leader with a proven track record of providing highly-professional, value-based service to executives and managers at Fortune 1,000 companies, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Note**
careerzynith is an Equal Employment Opportunity employer and is committed to creating economic empowerment and a more diverse and equitable world. We believe that the unique contributions of all careerzynith employees are the driver of our success. We're proud to be an Equal Employment Opportunity employer and are committed to creating a work environment that's inclusive, diverse, and equitable.
Apply for this job