**Experienced Customer Success Manager – SMB EMEA at arenaflex**

Join arenaflex, a pioneering security and compliance platform, as we revolutionize the way businesses earn and prove trust. As a Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance journeys, leveraging arenaflex's specialized solutions to drive robust security and compliance outcomes. **About arenaflex** arenaflex is a trailblazing company that empowers businesses to practice better security and prove it with ease. Our mission is to help companies earn and prove trust, and we believe that security should be monitored and verified continuously. With a kind and talented team, we're committed to creating a world where online security is a top priority. **The Role** As a Customer Success Manager at arenaflex, you will be the voice of our company, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. You will work closely with our customers across industries, functions, and stages of their customer journey, providing strategic guidance and support to drive adoption and retention. **Key Responsibilities:** * Guide our customers in our Growth segment through onboarding, implementation, product adoption, and value-driven success. * Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner. * Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities. * Empower customers to become self-sufficient arenaflex champions, solving their immediate needs while focusing on their long-term success, value realization, and retention. * Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform. * Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines. * Become a product expert on arenaflex and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. * Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams. * Partner with your CS team to co-create plays to drive engagement across the arenaflex customer base with impactful adoption and retention results. * Liaise with Support to help quarterback resolutions for customer issues. * Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. **How to be successful in this role:** * Have 3+ years of experience in Customer Success at a SaaS company. * Background in running a book of business of ~150-170 accounts. * Background in running a strategic book of business. * Willingness to collaborate with others and drive mutually beneficial outcomes. * Self-motivated and curious: Bias for action and committed to iterating when necessary. * Work effectively in a highly ambiguous, ever-changing environment. * Possess clear and thoughtful communication skills, with strong critical thinking ability. * Be highly empathetic to customers, with a proven track record of long-term customer retention. * Experience with hitting retention targets and creating happy, healthy customers. * Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up. * Experience working in the security or compliance industry is a bonus! * Fluency in German and French is a bonus! **What you can expect as a member of the arenaflex team:** * Industry-competitive salary and equity. * 100% covered medical, dental, and vision benefits with dependents coverage. * 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive). * Health & wellness stipend. * Remote workspace stipend. * Commuter benefits for team members who attend the office. * Pension matching. * 25 days of PTO per year and unlimited sick time. * 8 company paid holidays. * Virtual team building activities, lunch and learns, and other company-wide events! **About our culture:** At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that everyone deserves an equal opportunity to succeed, regardless of their background or identity. We're proud to be an equal opportunity employer and encourage people of all backgrounds to apply. **How to apply:** If you're passionate about security and compliance, and you're looking for a challenging and rewarding role, we'd love to hear from you. Please submit your application through the link below. Apply for this job