**Experienced Customer Success Manager – Small & Medium Business (SMB) Growth & Development**

At arenaflex, we're dedicated to revolutionizing the way small and medium-sized businesses navigate the complexities of health benefits and HR technology. As a Customer Success Manager, you'll play a pivotal role in driving growth and satisfaction among our SMB clients, empowering them to maximize their value from our innovative platform. If you're a results-driven, customer-centric professional with a passion for process development and team collaboration, we invite you to join our dynamic team and embark on an exciting journey of growth and discovery. **About the Role** As a Customer Success Manager at arenaflex, you'll be responsible for managing a diverse portfolio of SMB employer clients, providing programmatic support across onboarding, open enrollment, and renewal. You'll work closely with our Sales, Operations, and Product teams to ensure customers are set up for success and are maximizing their value from our platform. Your primary objective will be to deliver scalable, high-touch support that balances process efficiency with personalized attention to customer needs. **Key Responsibilities** • Manage a large book of SMB employer clients, providing programmatic support across onboarding, open enrollment, and renewal through scalable processes • Coordinate and execute streamlined onboarding processes, primarily during peak season when most new companies go live • Support open enrollment planning and execution through standardized toolkits, training sessions, and communication best practices, including collaboration with brokers • Deliver timely and proactive outreach to customers regarding enrollment challenges or other issues to mitigate poor member experiences and customer escalations • Track customer health, satisfaction, and enrollment metrics to identify risks and surface opportunity areas for greatest impact • Advocate for customer needs internally, sharing feedback and insights to inform product roadmap and service improvements • Partner with internal teams to resolve customer questions, triage escalations, and improve processes • Contribute to the development of internal tooling and dashboards to generate visibility into portfolio and create automated workflows and communications for account cohorts • Support Sales with customer references and develop a subset of SMB champions **Background We're Looking For** • 2-4 years of experience in Customer Success, Account Management, or Customer Support – ideally within health benefits, HR/benefits tech, or digital health • Experience managing a high volume of customers and providing structured support at scale • Strong organizational and time management skills – able to prioritize effectively across multiple accounts and deliverables • Clear, empathetic communicator with a knack for distilling complex topics into actionable guidance • Comfortable working cross-functionally and collaborating in a fast-paced, evolving environment • Tech-savvy and data-minded – you’re comfortable navigating internal tools and using data insights to drive prioritization • Customer-first mindset with a strong sense of accountability and follow-through • A team player with a learning mindset – open to evolving processes and systems **Experience We'd Be Particularly Excited About** • Thrives in a startup environment • Experience with healthcare, specifically with employer benefits or insurance, a plus **What to Expect** At arenaflex, we're committed to building a culture of trust, integrity, and collaboration. Our hiring process is designed to evaluate the skills and qualities that will enable you to succeed in this role. Here's what you can expect: • 20-30 minute Zoom meeting to talk through your background and interest in arenaflex • 30 minute Zoom meeting with the hiring manager to dive deeper into your experience and the role • 30 minute Zoom meeting to meet 3-4 members of the team • 30 minute Zoom meeting with the hiring manager to work through a live case study • 30 minute Zoom meeting with our founders to discuss your approach to culture and our operating principles **Estimated Compensation Range** $103,000 - $160,000 USD **Why Join arenaflex?** • Collaborate with a talented team of innovators and problem-solvers • Contribute to the development of cutting-edge solutions that transform the health benefits landscape • Enjoy a dynamic, fast-paced work environment that fosters growth and learning • Participate in a comprehensive benefits package, including medical, dental, and vision coverage • Take advantage of flexible work arrangements and a generous PTO policy • Engage in regular team-building activities and social events • Enjoy access to ongoing training and development opportunities **How to Apply** If you're a motivated, customer-centric professional with a passion for process development and team collaboration, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We look forward to hearing from you! Apply for this job