**Experienced Customer Success Manager – Northeast/NY**

Join arenaflex, a pioneering generative AI platform for educators, as we revolutionize the way teachers teach and students learn. As a Customer Success Manager, you will be at the forefront of driving meaningful adoption, achieving measurable outcomes, and deepening strategic relationships with our valued partners in the Northeast/NY region. **About arenaflex** arenaflex is a fast-growing company that is working towards real social impact. With over 5.5 million teachers from around the world using our platform, we are committed to making education more efficient and equitable. Our mission is to empower educators to create a better future for their students, and we're looking for talented individuals like you to join our team. **Role Description** As a Customer Success Manager, you will own a portfolio of mid-sized schools and districts, driving results and ensuring partners not only adopt arenaflex but use it regularly, deeply, and with measurable impact. You will be the connector between our platform and real classrooms, onboarding school leaders and educators, coaching them through behavior change, and identifying growth opportunities that drive retention and expansion. **Responsibilities** In this role, you will drive the following outcomes: * **Drive Meaningful Adoption**: Lead onboarding experiences that do more than check boxes. Drive weekly platform usage, integrate arenaflex into instructional routines, and position partners for long-term success. * **Achieve Measurable Outcomes**: Hit key metrics: 90 percent or more weekly usage across your schools, 90 percent or more renewals, and over 110 percent Net Revenue Retention. Track, analyze, and act on signals to make sure your partners are growing or to intervene early when they’re not. * **Deepen Strategic Relationships**: Build trusted relationships at every level of a school system, from classroom teachers to district superintendents. Speak the language of pedagogy and budgeting, and position arenaflex as a must-have, not a nice-to-have. * **Create Scalable Impact**: Build tutorials, guides, videos, and other resources that help customers succeed independently. Reduce barriers to adoption, share best practices, and amplify what works across your portfolio. **Qualifications/Competencies/Skills** To succeed in this role, you will bring: * **Relentless Ownership**: You act like the CEO of your accounts. You don’t wait for someone else to fix the problem. You figure it out quickly and get it done. * **Instructional Fluency**: You’ve been a teacher, coach, or instructional leader. You understand what educators care about, how schools function, and how to change hearts, minds, and habits. * **Customer Instincts**: You know how to run a room, ask the right questions, and build trust. You’re equally comfortable with a skeptical teacher or a data-driven administrator. * **Operational Excellence**: You stay on top of every detail, every account, every deadline. You use tools, data, and systems to work smarter and scale your impact. * **Growth Mindset**: You move fast, learn constantly, and treat feedback as fuel. **Experience** * Minimum 2-3 years in a customer-facing role such as customer success, account management, or EdTech implementation in a tech/Saas company * Proficiency with CRMs and customer success tools such as Gong, or Salesforce **Bonus Experience** * Experience in K–12 education, ideally as a classroom teacher or instructional coach * Experience leading professional development and training for educators **Why Join Us?** * Work on cutting-edge AI technology that directly impacts educators and students. * Join a mission-driven team passionate about making education more efficient and equitable. * Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live. * Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need. * Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums. * Every employee is offered generous stock options, vested over 4 years. * Plus a 401k match & monthly wellness stipend **Our Values** * **Educators are Magic**: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families. * **Joy and Magic**: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI. * **Community**: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs. * **Innovation**: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before. * **Responsibility**: Put responsibility and safety at the forefront of the technological change that AI is bringing to education. * **Diversity**: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world. * **Excellence**: Educators and students deserve the best - and we strive for the highest quality in everything we do. **Compensation Range: $70K - $80K** If you're a motivated and results-driven individual who is passionate about education and technology, we encourage you to apply for this exciting opportunity to join arenaflex as a Customer Success Manager. Apply for this job