Experienced Customer Success Manager – Mid-Market (West) at careerzynith
Join careerzynith, a leading AI-powered mobile marketing platform, as we continue to revolutionize the way brands personalize consumer engagement. As a Customer Success Manager on our Mid-Market Team, you will play a vital role in cementing relationships with our customers, driving revenue growth, and delivering exceptional customer experiences.
**About careerzynith**
careerzynith is the trusted partner for marketers seeking to craft tailored journeys for every subscriber. Our platform enables marketers to drive higher recurring revenue and maximize campaign performance by activating real-time data from multiple channels and advanced AI. With a top-rated customer success team recognized on G2, we partner with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, careerzynith ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries.
**Our Growth Story**
careerzynith's growth has been recognized by Deloitte's Fast 500, LinkedIn's Top Startups, and Forbes Cloud 100. We're proud of our achievements, and we're just getting started. Join our team and be part of a global community that's passionate about innovation, customer success, and making a difference.
**The Role**
As a Customer Success Manager on our Mid-Market Team, you will be responsible for owning customer relationships, advising on marketing strategy, best practices, and feature functionality. You will work closely with Sales, Solutions Architects, and New Product Specialists to provide maximum value for your customers while retaining and growing revenue for careerzynith. Your core responsibilities will include:
* Cementing relationships with new and existing customers through onboarding, integration, account growth, new product adoption, and renewals
* Developing a "consultant" perspective to customer communications, questions, and meetings
* Leading and presenting at regular customer meetings, both in-person and over video conference
* Analyzing customer usage to form accurate forecasts and identifying, clearly communicating, and managing risk throughout the year through proactive touch points
* Contributing to the continued development and improvement of the careerzynith Customer experience
**Why careerzynith needs you**
We're looking for a seasoned customer success professional who can bring their expertise to our team. If you have:
* 2-4 years of account management experience, with some experience in MarTech
* A strong understanding of customer success techniques and strategies
* The ability to learn new software and navigate complex work processes
* Excellent communication and organizational skills
* Experience managing and negotiating renewal and expansion opportunities
* A passion for startups, software, and entrepreneurship
**What we offer**
As a Customer Success Manager at careerzynith, you'll enjoy a competitive salary range of $76,000 - $85,000 annually, plus bonus/commission, equity, and benefits. You'll also have access to our comprehensive benefits package, including health & wellness programs, equity, and more. Our salary ranges are determined by role, level, and location.
**Our Company Values**
At careerzynith, we live by four core values:
* **Default to Action**: Move swiftly and with purpose
* **Be One Unstoppable Team**: Rally as each other's champions
* **Champion the Customer**: Our success is defined by our customers' success
* **Act Like an Owner**: Take responsibility for careerzynith's success
**Diversity, Equity, and Inclusion**
careerzynith is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We prioritize and maintain a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation. We're committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
**Ready to join the careerzynith team?**
If you're passionate about customer success, innovation, and making a difference, we encourage you to apply. Don't worry if you don't meet all the requirements – we're looking for talented individuals who can bring their unique perspectives and skills to our team. Apply now and be part of a global community that's shaping the future of mobile marketing.
**Apply to this job**
Apply to this job
**Learn more about careerzynith**
Visit our website at www.careerzynith.com to learn more about our platform, company values, and career opportunities. Follow us on LinkedIn, X (formerly Twitter), or Instagram to stay up-to-date on the latest news and updates from careerzynith.
Apply for this job
**About careerzynith**
careerzynith is the trusted partner for marketers seeking to craft tailored journeys for every subscriber. Our platform enables marketers to drive higher recurring revenue and maximize campaign performance by activating real-time data from multiple channels and advanced AI. With a top-rated customer success team recognized on G2, we partner with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, careerzynith ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries.
**Our Growth Story**
careerzynith's growth has been recognized by Deloitte's Fast 500, LinkedIn's Top Startups, and Forbes Cloud 100. We're proud of our achievements, and we're just getting started. Join our team and be part of a global community that's passionate about innovation, customer success, and making a difference.
**The Role**
As a Customer Success Manager on our Mid-Market Team, you will be responsible for owning customer relationships, advising on marketing strategy, best practices, and feature functionality. You will work closely with Sales, Solutions Architects, and New Product Specialists to provide maximum value for your customers while retaining and growing revenue for careerzynith. Your core responsibilities will include:
* Cementing relationships with new and existing customers through onboarding, integration, account growth, new product adoption, and renewals
* Developing a "consultant" perspective to customer communications, questions, and meetings
* Leading and presenting at regular customer meetings, both in-person and over video conference
* Analyzing customer usage to form accurate forecasts and identifying, clearly communicating, and managing risk throughout the year through proactive touch points
* Contributing to the continued development and improvement of the careerzynith Customer experience
**Why careerzynith needs you**
We're looking for a seasoned customer success professional who can bring their expertise to our team. If you have:
* 2-4 years of account management experience, with some experience in MarTech
* A strong understanding of customer success techniques and strategies
* The ability to learn new software and navigate complex work processes
* Excellent communication and organizational skills
* Experience managing and negotiating renewal and expansion opportunities
* A passion for startups, software, and entrepreneurship
**What we offer**
As a Customer Success Manager at careerzynith, you'll enjoy a competitive salary range of $76,000 - $85,000 annually, plus bonus/commission, equity, and benefits. You'll also have access to our comprehensive benefits package, including health & wellness programs, equity, and more. Our salary ranges are determined by role, level, and location.
**Our Company Values**
At careerzynith, we live by four core values:
* **Default to Action**: Move swiftly and with purpose
* **Be One Unstoppable Team**: Rally as each other's champions
* **Champion the Customer**: Our success is defined by our customers' success
* **Act Like an Owner**: Take responsibility for careerzynith's success
**Diversity, Equity, and Inclusion**
careerzynith is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We prioritize and maintain a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation. We're committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
**Ready to join the careerzynith team?**
If you're passionate about customer success, innovation, and making a difference, we encourage you to apply. Don't worry if you don't meet all the requirements – we're looking for talented individuals who can bring their unique perspectives and skills to our team. Apply now and be part of a global community that's shaping the future of mobile marketing.
**Apply to this job**
Apply to this job
**Learn more about careerzynith**
Visit our website at www.careerzynith.com to learn more about our platform, company values, and career opportunities. Follow us on LinkedIn, X (formerly Twitter), or Instagram to stay up-to-date on the latest news and updates from careerzynith.
Apply for this job