**Experienced Customer Success Manager – K-12 Education & Healthcare (Orange County, CA)**

Are you a dynamic, empathetic, and action-oriented professional with a passion for making a meaningful difference in the lives of students and their families? Do you thrive in fast-paced, growth-oriented environments where no two days are ever the same? If so, we invite you to join our exciting team at blithequark as a Customer Success Manager, where you will play a vital role in ensuring the successful adoption and ongoing usage of our services within the schools we serve. **About blithequark** blithequark is the nation's largest virtual provider of school-based healthcare services, recognized by Fast Company as one of the world's most innovative places to work in 2023. By partnering with districts and health plans across the country, we transform schools into the most accessible front door to physical and mental healthcare. Our diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students – regardless of their insurance status or ability to pay. Our mission is to remove all barriers to the mental and physical healthcare that children need to thrive: in school, at home, and in life. **The Role** As a Customer Success Manager at blithequark, you will be an integral member of our dynamic team, working closely with the Account Management and Implementation teams to establish an infrastructure for school support. Your primary responsibility will be to ensure the successful adoption and ongoing usage of our services within the schools we serve. You will have hands-on experience working with our school nurses and other health staff, at the forefront of ensuring access to quality healthcare for all students. **Key Responsibilities** • **Relationship Management – Schools**: Develop strong relationships with school partners, including school mental health and physical health staff as well as principals, and their communities. • **Regular Communication**: Regularly meet (virtually and in-person) and communicate with the school health and leadership teams to drive engagement. • **Event Facilitation**: Attend and facilitate strategic district-wide, school-specific, and community events. • **Partner Satisfaction**: Ensure a high level of partner satisfaction. • **Issue Resolution**: Identify and proactively resolve complex customer issues. • **Internal Reporting**: Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact. • **Customer Advocacy**: Advocate for the customer's needs across blithequark. • **CRM Management**: Accurately enter customer-related activities, communication, market data, and critical issues into a CRM, ensuring all insights are integrated into strategic account planning. **What We're Looking For** • **Relationship-Driven**: You lead by relating to your stakeholders, be they at a school partner or in the broader community; you’ve developed a strong reputation as a people person, and somebody that folks are excited to work with. • **Mission-Alignment**: You are inspired by providing equitable access to healthcare by partnering with schools and can serve as an advocate. You understand that needs may differ by student and family, and demonstrate cultural empathy and awareness in your work. • **Dynamic Communication**: You have exceptional written and verbal skills, and can adeptly tailor and present to a wide-variety of audiences; you’ve got a real knack for influencing your stakeholders. • **Initiative**: You’re a self-starter with a demonstrated capacity for following through on commitments and scheduled events; and you’re comfortable rolling up your sleeves to get the work done. • **Eagerness to Learn**: You’re someone who loves to learn and grow, both as a professional and as a teammate. You have an ability to learn, absorb, and quickly develop your knowledge of changing business and customer demands. **Minimum Qualifications** • **Experience Working with Children**: Experience working with children in diverse socio-economic environments. • **Prior Experience with Schools**: Prior experience with schools – this is a great opportunity for former teachers and school staff transitioning out of the classroom! • **Fingerprinting Requirements**: Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus. • **Travel Requirements**: Ability to travel for ~80% of the time. • **Residency Requirements**: Must currently reside in Orange County, CA. **Preferred Qualifications** • **Start-Up or Hyper-Growth Experience**: Prior experience within start-up or hyper-growth environments. • **Existing Relationships**: Existing relationships in Orange County, CA. **What We Offer** • **Market Competitive Compensation**: Total compensation for this role is market competitive, with a base salary range of $80,000 - $90,000, up to $10,000 annual bonus. • **401k Match**: A 401k match. • **Healthcare Coverage**: Healthcare coverage. • **Paid Time Off**: Paid time off. • **Broad Range of Benefits and Perks**: A broad range of other benefits and perks. **Why Join blithequark?** • **Diverse, Inclusive, and Equitable Workplace**: We are committed to creating a diverse, inclusive, and equitable workplace. blithequark values the minds, experiences, and perspectives of people from all walks of life. • **Equal Opportunity Employer**: We are proud to be an equal opportunity employer, and we will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. • **Remote Work Opportunities**: We have embraced working remotely throughout the United States, and some roles may require proximity to our San Francisco or Dallas offices. Remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IA, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, RI, SC, TN, TX, VT, VA, WA, and WI. If you're excited about this role and want to make a meaningful difference in the lives of students and their families, we encourage you to apply. Apply for this job