Experienced Customer Success Manager – Influencer Marketing Agency

At arenaflex, we're on a mission to revolutionize the world of influencer marketing by providing cutting-edge solutions that help brands connect with their bolthires audiences. As a key member of our team, you'll play a vital role in ensuring the success of our clients by delivering exceptional customer experiences and driving growth through strategic account management. Why Join arenaflex? We're not just another influencer marketing agency – we're a trailblazer in the industry, constantly pushing the boundaries of what's possible.Our team is passionate about innovation, creativity, and collaboration, and we're looking for like-minded individuals to join us on this exciting journey. As a Customer Success Manager at arenaflex, you'll enjoy a competitive salary ranging from $65,000 to $75,000 per year, as well as opportunities for career growth and development within a dynamic and supportive team. You'll also have the flexibility to work from anywhere in the EST time zone, with a fully remote work arrangement that allows you to maintain a healthy work-life balance.In addition to your salary, you'll receive a range of benefits, including: * Paid wellness leave of up to 4 weeks per year, so you can take time to recharge and focus on your well-being * Remote/onboarding support and regular catch-bolthires to ensure you feel connected and supported throughout your onboarding process * Annual personal training and development budget, so you can continue to grow and develop your skills What to Expect As a Customer Success Manager at arenaflex, your primary responsibility will be to lead client onboarding calls and ensure a smooth entry onto our platform.You'll work closely with clients to tailor deployment strategies that meet their unique needs and goals, and proactively address any challenges that may arise. Your key responsibilities will include: * Leading client onboarding calls and ensuring a smooth entry onto the arenaflex platform * Tailoring deployment strategies to fit each client's unique circumstances * Proactively addressing client challenges and preventing churn * Driving end-to-end account growth and cultivating upsell opportunities * Analyzing campaign performance and uncovering insights for future strategies * Acting as a trusted advisor and showcasing the value of the platform to clients * Translating client feedback into actionable insights for internal teams * Managing client invoicing and reporting with attention to detail What We're Looking For We're seeking an experienced Customer Success Manager with a minimum of 3 years of experience in client service management within an influencer agency.You'll need to possess exceptional written and verbal communication skills, as well as a positive attitude and ability to maintain client relationships during challenging times. Essential Qualifications * Minimum of 3 years of experience in client service management within an influencer agency * Exceptional written and verbal communication skills * Positive attitude and ability to maintain client relationships during challenging times * College degree or equivalent educational background * Proactive approach and forward-thinking mindset Preferred Qualifications * Experience in the influencer marketing industry * Strong track record as a Client Success Manager What Sets Us Apart At arenaflex, we're committed to fostering a fair, transparent, and secure hiring environment for all.We prioritize candidate privacy and champion equal-opportunity employment, and we're dedicated to building a diverse and inclusive team that reflects the best of our industry. If you're a motivated and results-driven individual with a passion for customer success, we'd love to hear from you. Please through our website, and we'll be in touch to discuss your qualifications further. About arenaflex arenaflex is a leading influencer marketing agency that's dedicated to helping brands connect with their bolthires audiences through innovative and effective marketing solutions.Our team is passionate about innovation, creativity, and collaboration, and we're committed to building a diverse and inclusive team that reflects the best of our industry. Equal Opportunity Employer arenaflex is an equal opportunity employer, and we're committed to fostering a fair, transparent, and secure hiring environment for all. We prioritize candidate privacy and champion equal-opportunity employment, and we're dedicated to building a diverse and inclusive team that reflects the best of our industry.Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We'd be happy to hear from you and discuss how you can contribute to our team's success. ```html We're not just another influencer marketing agency – we're a trailblazer in the industry, constantly pushing the boundaries of what's possible. Our team is passionate about innovation, creativity, and collaboration, and we're looking for like-minded individuals to join us on this exciting journey.Why Join arenaflex? Competitive salary ranging from $65,000 to $75,000 per year Opportunity for career growth and development within a dynamic and supportive team Fully remote work, with the flexibility to work in the EST time zone Paid wellness leave of up to 4 weeks per year Remote/onboarding support and regular catch-bolthires for ongoing support Annual personal training and development budget What to Expect As a Customer Success Manager at arenaflex, your primary responsibility will be to lead client onboarding calls and ensure a smooth entry onto our platform.You'll work closely with clients to tailor deployment strategies that meet their unique needs and goals, and proactively address any challenges that may arise. Key Responsibilities: Leading client onboarding calls and ensuring a smooth entry onto the arenaflex platform Tailoring deployment strategies to fit each client's unique circumstances Proactively addressing client challenges and preventing churn Driving end-to-end account growth and cultivating upsell opportunities Analyzing campaign performance and uncovering insights for future strategies Acting as a trusted advisor and showcasing the value of the platform to clients Translating client feedback into actionable insights for internal teams Managing client invoicing and reporting with attention to detail What We're Looking For We're seeking an experienced Customer Success Manager with a minimum of 3 years of experience in client service management within an influencer agency.You'll need to possess exceptional written and verbal communication skills, as well as a positive attitude and ability to maintain client relationships during challenging times. EssentialQualifications: Minimum of 3 years of experience in client service management within an influencer agency Exceptional written and verbal communication skills Positive attitude and ability to maintain client relationships during challenging times College degree or equivalent educational background Proactive approach and forward-thinking mindset PreferredQualifications: Experience in the influencer marketing industry Strong track record as a Client Success Manager If you're a motivated and results-driven individual with a passion for customer success, we'd love to hear from you.Please through our website, and we'll be in touch to discuss your qualifications further. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We'd be happy to hear from you and discuss how you can contribute to our team's success. ```