**Experienced Customer Success Manager – Enterprise Orchestration & AI**

Join arenaflex, a leader in enterprise orchestration, as we transform technology complexity into business opportunity. As a Customer Success Manager, you will play a critical role in driving value realization, increasing adoption, and ensuring retention across a portfolio of assigned accounts. If you're passionate about automation, have a customer-centric approach, and thrive in a dynamic environment, we want to hear from you. **About arenaflex** arenaflex transforms technology complexity into business opportunity. As the leader in enterprise orchestration, we help businesses globally streamline operations by connecting data, processes, applications, and experiences. Our AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, arenaflex empowers organizations of every size to unlock new value and lead in today's fast-changing world. **Why join arenaflex?** Ultimately, arenaflex believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. **Responsibilities** As a Customer Success Manager at arenaflex, you will own a portfolio of assigned accounts that may vary in market size, industry, and complexity. Your primary focus will be on ensuring value realization through the use of our platform, increasing adoption across various business and functional units, ensuring retention, supporting growth, and overall customer satisfaction. Your responsibilities will include: * Developing a strong command of arenaflex's unique value propositions, the business value our key capabilities drive, our approach to Enterprise Automation, Orchestration, and AI, and our customer use-cases/success stories as well as our best practices. * Guiding customers on their Enterprise Orchestration & AI journey and helping them think differently. * Working with customers to build out the AI roadmap. * Developing and maintaining strategic business relationships with enterprise customers to drive adoption, assess and evangelize value received, and assist in revenue expansion. * Establishing regular touchpoints with assigned customers per established practices to review progress against strategic business and technical product objectives. * Developing and maintaining engagement with senior customer executives to understand their strategic objectives and position arenaflex for their transformation initiatives. * Developing a deep understanding of a customer's business, use cases, and desired outcomes in order to guide them to achieve these via arenaflex's product and services. * Developing and driving programs to increase usage of the product within the current (landed) group and expand usage to other business groups/functions. * Creating customer assets, including Joint Success Plan, to be leveraged by our sponsors that outline progress with arenaflex mapped to their business initiatives, value, deployment plans, etc. * Monitoring customers' achievement of desired outcome and value, consistently and effectively telling the story of these both to internal stakeholders and externally to key customer stakeholders. * Serving as the expert in deployment models and governance structures and sharing best practices from a business and technical perspective. * Being the primary point of escalation when customer issues arise, and effectively prioritizing and orchestrating resolution of customer requests or issues. * Developing trusted and collaborative relationships with internal stakeholders and business partners; and championing customers internally in order to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth. * Professionally managing your book of business and providing periodic and accurate reporting, developing growth and mitigation plans, following our best-practices and documentation requirement. * Contributing to the development of Customer Success practice, developing playbooks, and driving process innovation and operational efficiency. * Running hackathons and bootcamps to drive product adoption and consumption. * Actively engaging in sales activities to drive revenue growth and customer expansion. **Requirements** To be successful in this role, you will need: * BS or equivalent technical education. MBA a plus * 5+ years of professional experience in consulting, customer success, client relationship, or technical account management roles with a demonstrated track record of increasing adoption, revenue retention, and driving NRR Growth. Prior experience as a Sr CSM or Account Manager or Sales Executive in a large PaaS preferred. * Experience managing a portfolio of enterprise accounts, with account ARR ranging from ~$100k to multi-million ARR across the Forbes Global 2000 companies. * Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes. * Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Developer to C-level). * Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations. * Experience in Integration and/or business automation. Awareness of processes and roles in these domains would be a plus; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations * Prior Experience in Digital Transformation preferred. **Soft Skills / Personal Characteristics** You will also need to possess: * Ability to develop an understanding of large complex businesses & Mid market customers with many stakeholders. Ability to build relationships across levels within customers * Strong sense of customer empathy and customer-centricity. * Grit and resilience to manage occasional tough & complex situations. * Excellent interpersonal and communication skills. * Strong problem-solving and analytical thinking. * Storytelling skills. * Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments. * A passion for and belief in the power of automation to drive business value. * Have a keen intellectual curiosity, detailed orientation, and possess analytical abilities. * Passion for technology, enjoy learning new solutions and capabilities, and translating these into solutions that drive business value for customers. * Preferred to have Mandarin or Bahasa language skills **What we offer** As a Customer Success Manager at arenaflex, you will have the opportunity to work with a talented team, drive business growth, and make a meaningful impact on our customers' success. We offer a competitive compensation package, including: * A comprehensive benefits program, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * Opportunities for professional growth and development, including training, mentorship, and career advancement. * A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion. * A chance to work with a cutting-edge technology platform and be at the forefront of innovation in the industry. **How to apply** If you're passionate about customer success, automation, and driving business value, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to getting to know you! Apply for this job