**Experienced Customer Success Manager – EMEA (Tier 2, 100% Remote) at arenaflex**

At arenaflex, we're revolutionizing the way teams work together, and we're looking for a talented Customer Success Manager to join our team. As a Customer Success Manager, you'll play a critical role in driving the adoption, growth, and retention of our mid-market clients in the EMEA region. If you're passionate about delivering exceptional customer experiences, have a proven track record of success in customer-facing roles, and are comfortable working in a fast-paced, dynamic environment, we want to hear from you. **About arenaflex** arenaflex is a leading provider of time-tracking and productivity solutions for remote teams. Our mission is to empower companies and employees to do their best work, regardless of their location. We believe that office life is antiquated, and that geography should not limit career prospects. Our team of over 100 people from diverse backgrounds and locations is passionate about spreading the practice of remote work and its benefits. We're a global company with a local touch, and we're looking for innovative team members to help us modernize remote work. **Responsibilities** As a Customer Success Manager at arenaflex, you'll be responsible for managing a book of Tier 2 accounts in the EMEA region. Your primary focus will be on driving the adoption, growth, and retention of our mid-market clients while aiming to boost them into Tier 1 accounts. Your responsibilities will include: * **Own, maintain, grow, and build upon your book of Tier 2 accounts** through prioritized and automated engagements * **Drive a successful onboarding of arenaflex** to help customers realize the business value of our products and how we can best support them * **Work to understand your customers' business needs** and pinpoint those we can aim to expand to a Tier 1 account * **Lead ongoing messaging sequences**, including product updates, plan changes, and check-ins to all accounts, and schedule top client trainings * **Closely monitor the health of all clients**, including contractions, product issues/requests, adoption of end users, and overall satisfaction with arenaflex * **Partner closely with cross-departmental teams** to share client feedback, escalate urgent issues, and contribute to wider team/company project plans **Required Skills & Experience** To succeed in this role, you'll need: * **Bachelor's degree or equivalent practical experience** * **3+ years of customer success or account management experience** * **Experience interfacing with executives** and navigating customer organizational structures * **Experience owning a book of 100+ accounts** * **Proven track record of expanding client accounts**, improving retention rates, and growing adoption * **Acted as a product expert** in a similar role/company, provided product overviews/trainings, and partnered closely with a Product team * **Participated in cross-departmental processes and projects** with teams such as Sales, Support, Product, Engineering, Marketing, etc. **Preferred qualifications** While not required, we're looking for candidates with: * **Experience working remotely** a plus * **Excellent communication, presentation, problem-solving, multi-tasking, and prioritization skills** * **Comfortable using Zoom, Slack, Jira, Support desk, and Project Management tools** **What We Offer** As a Customer Success Manager at arenaflex, you'll enjoy: * **100% remote work** with the flexibility to work from anywhere * **Competitive compensation and benefits package** * **Opportunities for career growth and professional development** * **Collaborative and dynamic work environment** * **Recognition and rewards for outstanding performance** **How to Apply** If you're passionate about delivering exceptional customer experiences and have a proven track record of success in customer-facing roles, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **About Us** arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. **Learn More** To learn more about arenaflex and our mission, please visit our website at [insert website URL]. We're excited to share our story with you and explore how you can be a part of our team! Apply for this job