**Experienced Customer Success Manager – Drive Growth and Value for arenaflex Clients**

At arenaflex, we're revolutionizing the way accounting firms work with our cutting-edge practice management software. As a global leader in our industry, we're committed to delivering exceptional value to our clients and empowering them to succeed. We're now seeking an experienced Customer Success Manager to join our team and drive growth and value for our clients. **About arenaflex** arenaflex is the global leader in practice management software for growth-minded accounting firms. Our award-winning, highly collaborative cloud platform streamlines work and communication, enabling the average accounting firm using arenaflex to save 18.5 hours per week, per employee. With customers in 34 countries and a globally distributed team, we're well-funded, ranked #1 on G2, and growing rapidly. Our fantastic team culture is built on our values, and we're making a global impact. **Your Role** As a Customer Success Manager at arenaflex, you'll take ownership of your own clients, becoming an expert in the best practices of practice management and providing consultative advice to drive change. You'll function as a crucial link between our customers and the rest of your fellow arenaflex team members. Your main responsibilities will include: * Creating and owning a quarterly success strategy for your customer portfolio, identifying churn risks while looking for opportunities to maximize revenue with healthy accounts. * Building strong relationships with your customers, using empathy to understand their challenges and driving value with arenaflex. * Becoming a product expert for our Invoicing & Payments product and acting as the regional resource to help train and manage customers through to adoption. * Proactively pushing adoption of our Invoicing & Payments product to targeted customers. * Managing upcoming customer renewals. * Staying up to date with our Product Roadmap and promoting, demoing, and relaying information about upcoming features to customers. * Monitoring customer health and usage metrics to work proactively. * Advocating for your customers internally and providing important customer insights to other departments such as Product, Sales, and Support. * Key metrics will be Retention and Expansion, typically reported as Net Growth or NDR. **About You** We're looking for someone who is physically based in the US and confident working autonomously in a remote role, with a willingness to travel occasionally to our customers' offices to carry out site visits and attend events (approximately 5-10% of your time). You'll have experience in a B2B SaaS enablement role (Success, Services, Consulting, Training, Account Management) with a track record of success. A subject matter expert in the accountancy software market is preferable. **Essential Qualifications** * Experience in a B2B SaaS enablement role (Success, Services, Consulting, Training, Account Management) with a track record of success. * Physically based in the US and confident working autonomously in a remote role. * Willingness to travel occasionally to our customers' offices to carry out site visits and attend events (approximately 5-10% of your time). * Excellent communication and presentation skills. * Tenacious – always looking for a better way to serve your customers. * Curious – you want to know how the best accounting firms operate and love to share this insight far and wide in a consultative way. * Effective project management skills, including the ability to manage resources on a cross-functional team. **Preferred Qualifications** * A subject matter expert in the accountancy software market. * A strategic thinker who can play-to-win and is comfortable carrying a target. * Great relationship building skills. **Why Work at arenaflex?** * Gain global experience across the USA, New Zealand, UK, and Canada. * 4 weeks annual leave plus 5 extra "arenaflex Days" off a year. * Flexible working environment. * Work with (and learn from) an experienced, high-performing team. * Be part of a fast-growing company that firmly believes in promoting high performers from within. * A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback. * Generous parental leave. **Diversity and Inclusion** arenaflex embraces diversity and inclusion, aligning with our values as a business. We recruit and reward people based on capability and performance, without discriminating based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. **How to Apply** If you're a good person who is passionate about delivering exceptional value to clients, we want to talk to you. Please submit your application, and we'll be in touch to discuss further. We appreciate your understanding and encourage direct applications from interested candidates. Thank you! **Apply Now** Apply for this job