**Experienced Customer Success Manager – Cloud Cost Optimization & Strategic Growth**

At arenaflex, we're revolutionizing the way businesses approach cloud cost optimization and strategic growth. As a Customer Success Manager, you'll play a pivotal role in delivering exceptional value to our customers throughout their lifecycle, from onboarding to renewal and expansion. If you're passionate about customer outcomes, cloud technologies, and scaling high-impact teams, we'd love to talk! **About arenaflex** arenaflex is a leading provider of cloud cost optimization and strategic growth solutions. Our innovative platform helps businesses unlock the full potential of their cloud infrastructure, reducing costs and driving revenue growth. With a strong focus on customer success, we're committed to delivering exceptional value to our customers and empowering them to achieve their business goals. **What You'll Do** As a Customer Success Manager at arenaflex, you'll be responsible for leading post-sales customer engagement from kickoff through onboarding, adoption, renewal, and expansion. You'll develop and maintain Joint Success Plans (JSPs) to align customer goals with arenaflex's capabilities and serve as a strategic advisor to customer stakeholders, including executives. Your primary objectives will be to drive customer outcomes, retention, and revenue growth while ensuring a seamless customer experience. **Key Responsibilities:** * **Customer Onboarding & Relationship Management** + Lead post-sales customer engagement from kickoff through onboarding, adoption, renewal, and expansion. + Develop and maintain Joint Success Plans (JSPs) to align customer goals with arenaflex's capabilities. + Serve as a strategic advisor to customer stakeholders, including executives, and articulate how arenaflex enables their cloud cost goals. * **Customer Outcomes & Retention** + Proactively monitor customer health metrics and usage patterns to identify risks and opportunities. + Drive Executive Business Reviews (EBRs) to highlight business value, align on KPIs, and uncover new use cases. + Partner cross-functionally with Technical Account Managers (TAMs), Product, Engineering, and Sales to remove friction, resolve issues, and deliver value. * **Revenue Growth & Forecasting** + Own all renewal negotiations and maintain accurate forecast reporting. + Identify and execute expansion opportunities by partnering with FAMs (FinOps Account Managers). + Deliver on gross and net revenue retention targets, customer satisfaction (NPS/CSAT), and platform adoption KPIs. * **Enablement & Internal Collaboration** + Develop playbooks and runbooks for onboarding, adoption, renewals, and expansion. + Collaborate with Sales and Solution Engineers during pre-sales to ensure successful customer handoffs and long-term value realization. + Advocate for customer needs internally and influence roadmap priorities with Product and Engineering teams. **About You** If you're passionate about customer outcomes, cloud technologies, and scaling high-impact teams, we'd love to talk! To be successful in this role, you'll need: * 5+ years in Customer Success, Account Management, or Sales roles at a B2B SaaS company, ideally with startup experience. * Proven track record managing a quota and driving high retention, expansion, and customer satisfaction. Experience running Executive Business Reviews and influencing stakeholders at all levels, including the C-suite. * Comfortable building and maintaining Joint Success Plans and working without rigid playbooks in a fast-paced, evolving environment. * Data-driven mindset with the ability to analyze customer health signals and drive proactive actions. * Entrepreneurial spirit and self-starter who thrives in ambiguity and cross-functional collaboration. * Strong communication and presentation skills for both business and technical audiences. * Bachelor's degree required. **What We Offer** At arenaflex, we're committed to providing a dynamic and supportive work environment that fosters growth, innovation, and collaboration. As a Customer Success Manager, you'll enjoy: * Competitive salary and bonus structure. * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) matching program. * Flexible work arrangements, including remote work options. * Professional development opportunities, including training and education programs. * Collaborative and dynamic team environment. * Recognition and rewards for outstanding performance. **Please note:** arenaflex is unable to sponsor employment visas or provide immigration-related support now or in the future. All candidates must have current, unrestricted authorization to work in the United States permanently. If you're ready to join a high-growth company that's revolutionizing the cloud cost optimization and strategic growth space, apply now to become a Customer Success Manager at arenaflex! Apply for this job