**Experienced Customer Success Manager – AI Solutions in Medical Imaging and Digital Pathology**

At arenaflex, we're revolutionizing the fight against cancer through innovative Artificial Intelligence solutions. Our team of experts has been at the forefront of medical imaging and digital pathology, deploying our AI-powered solutions across 3000+ sites in over 40 countries. We're now seeking a highly motivated and experienced Customer Success Manager to join our team in the DACH region, overseeing our chest and breast AI customer management. **About arenaflex** arenaflex is a global leader in Artificial Intelligence applied to Medical Imaging and Digital Pathology. Founded in South Korea in 2013, our team of 500+ employees, including 20+ in Europe, has been committed to innovation and excellence. We're dedicated to providing AI-powered solutions that help discover cancer and predict cancer treatment outcomes, achieving timely and individually-tailored cancer treatment. **About the Position** As a Customer Success Manager at arenaflex, you'll play a crucial role in ensuring that our clients effectively adopt and utilize our AI solutions, driving customer satisfaction and long-term partnership success. You'll be responsible for building and maintaining strong, long-lasting relationships with our clients in the EMEA region, particularly in the area of our AI commercial products. **Roles & Responsibilities** * **Customer Relationship Management**: Serve as the primary point of contact for clients in the EMEA region, particularly in the area of arenaflex's AI commercial products. Build and maintain strong, long-lasting relationships. * **Customer Onboarding**: Lead new client onboarding processes, ensuring seamless integration and adoption of AI solutions to the customer's workflow. * **Account Management**: Conduct regular account reviews, providing insights and recommendations to optimize the use of our solutions while addressing any client concerns. * **Success Enablement**: Develop and implement strategies to enhance customer satisfaction and retention. Collaborate with clients to understand their goals and ensure our solutions effectively meet their needs. * **Feedback Gathering**: Gather customer feedback and work closely with the product development team to drive continuous improvement and innovation of breast and chest AI solutions. * **Training and Support**: Coordinate and deliver training sessions to enhance user expertise and ensure optimal utilization of our solutions. * **Market Insight**: Stay updated on radiology industry trends, competitor activities, and regulatory changes to provide clients with the most relevant and strategic insights. **Requirements** * **Qualifications**: + 3–5 years of relevant experience required + Native in German and fluent in English + Experience in product specialist/application specialist/medical informatics functions in the medical imaging or medical IT industry dimension + Project engagement and management experience + Knowledge of deep learning technology or AI applications in medical imaging or data + Excellent written and verbal English communication, presentation skills, and the ability to plan/execute educational sessions + Ability to work independently in a field location (with occasional travel) + Ability to build strong working relationships with peers + Desirable: clinical experience as a radiographer, technologist, or biomedical engineer * **Essential Skills**: + Strong communication and interpersonal skills + Ability to work in a fast-paced environment and prioritize multiple tasks + Excellent problem-solving and analytical skills + Strong organizational and time management skills + Ability to work independently and as part of a team * **Preferred Skills**: + Experience with AI-powered solutions in medical imaging or digital pathology + Knowledge of regulatory requirements and industry standards + Experience with project management tools and software **How to Apply** To apply for this exciting opportunity, please submit your CV (resume, free format) for review. We're looking for a motivated and experienced professional who is passionate about AI and medical imaging. If you're interested in joining our team and contributing to the fight against cancer, please don't hesitate to apply. **Hiring Process** Our hiring process typically involves the following stages: 1. Document Screening 2. Competency-based Interview 1 3. Competency-based Interview 2 4. Culture-fit Interview 5. Onboarding After the final interview, we may proceed with reference checks if needed. Interviews are conducted in English. **Work Conditions and Environment** * Work type: full-time * Working from home (Germany) * Salary: after negotiation **About arenaflex's Culture** At arenaflex, we're committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture that encourages collaboration, innovation, and growth. Our team is passionate about making a difference in the fight against cancer, and we're looking for like-minded individuals to join us on this journey. **Why Join arenaflex?** * Opportunity to work with a global leader in AI-powered medical imaging and digital pathology * Chance to contribute to the fight against cancer and make a meaningful impact * Collaborative and dynamic work environment * Competitive salary and benefits package * Opportunities for professional growth and development If you're passionate about AI, medical imaging, and making a difference in the world, we encourage you to apply for this exciting opportunity. Join our team and be part of the revolution in cancer treatment. Apply for this job