**Experienced Customer Success Consultant - Training Specialist WA**

Join arenaflex, a global organization that provides world-class content and leading-edge technology and software tools, as a Customer Success Consultant - Training Specialist in Western Australia. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences, implementing effective training solutions, and driving business growth. **About arenaflex** arenaflex is a global leader in providing legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. With a rich history of innovation, arenaflex has been a pioneer in bringing legal and business information online with its Lexis and Nexis services. **About the Role** As a Customer Success Consultant - Training Specialist, you will be responsible for engaging with clients to deliver training and implement effective solutions. You will work closely with corporate, law firms, barristers, and government departments to identify opportunities and build relationships with stakeholders. Your role will also involve delivering a minimum of 40 training hours per month, maintaining accurate records, and planning learning activities to cover the client base and minimize cancellations. **Responsibilities** - Deliver a minimum of 40 training hours per month and maintain accurate records - Plan learning activities to cover the client base and minimize cancellations - Identify opportunities for new sales to fulfill client needs - Enhance clients' knowledge of arenaflex products and drive usage - Build effective relationships with individual users and key stakeholders - Define client learning needs and plan and implement effective training solutions **Requirements** - Law degree or possess a good understanding of the Australian legal landscape. Open to law graduates who are seeking an alternative career - Experience in customer success or customer relationship, preferably within the legal industry - Experience in training delivery and using platforms like eLearning - Identify opportunities while building solid relationships with customers and stakeholders - Possess exceptional communication and presentation skills - Understand Boolean and free text search principles - Be authorized to legally work in Australia - Liaise with a range of management and staff levels, particularly with Sales departments **Work in a way that works for you** arenaflex promotes a healthy work-life balance across the organization. We offer an appealing working prospect for our people, with numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals. We will help you meet your immediate responsibilities and your long-term goals. **Benefits** - Discounted Health plan rate and Optical Assistance - Life assurance and income protection - Option to buy additional Annual Leave days - Employee Assistance Program - Flexible working arrangements - Benefits for you and your family - Access to learning and development resources **About the Business** arenaflex Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to providing a fair and accessible hiring process. We offer a range of career growth opportunities and learning benefits, including: - Professional development programs to enhance your skills and knowledge - Mentorship and coaching to support your career growth - Opportunities to work on high-profile projects and contribute to the company's success - A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** arenaflex is a global organization with a diverse and inclusive culture. We value diversity, equity, and inclusion, and strive to create a work environment that is welcoming and inclusive for all employees. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including a base salary, bonus, and benefits. Our benefits package includes: - Comprehensive health insurance - Life assurance and income protection - Option to buy additional Annual Leave days - Employee Assistance Program - Flexible working arrangements - Benefits for you and your family - Access to learning and development resources **How to Apply** If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We are committed to providing a fair and accessible hiring process and welcome applications from diverse candidates. We are an equal opportunity employer and do not discriminate on the basis of race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. **USA Job Seekers** arenaflex is an equal opportunity employer and complies with all applicable federal, state, and local laws prohibiting employment discrimination. If you are a job seeker with a disability, we encourage you to apply for this opportunity. Please contact us at [insert contact information] to request an accommodation or adjustment. **Thank you for your interest** We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or contacting us at [insert contact information]. Apply for this job