**Experienced Customer Success Business Partner – German Market Focus**

At arenaflex, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform, empowering our customers to outpace their competition and the market. Our customers rank among the who's who in the Fortune 50, and we're committed to their success and to our Winning Culture. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based, and disciplined in execution, you'll be inspired, connected, developed, and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next – together! **Job Summary:** As a Customer Success Business Partner at arenaflex, you are primarily responsible for the successful deployment, user adoption, and ongoing health of our customers and their arenaflex solutions. As the primary contact, you will collaborate with Partners and Professional Services to ensure smooth implementation, high ROI, and long-term success. You will provide technical support, deliver training, manage implementation services, and handle or escalate issues to ensure strong customer satisfaction and solution adoption. **Your Impact:** * Manage a portfolio of customers with a focus on driving adoption, expansion, retention, and maximizing ROI * Serve as a trusted advisor throughout the value delivery lifecycle, helping customers achieve their objectives and transform their processes using arenaflex * Identify customer pain points and guide them on how arenaflex can address their specific needs * Lead Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and stakeholders * Expand arenaflex usage by conducting workshops to promote new use cases, leading to upsell or cross-sell opportunities * Build and maintain strong relationships with customers, proactively driving satisfaction and loyalty * Represent the voice of the customer internally, raising risks, advocating for their needs, and ensuring goal alignment * Identify renewal risks and partner with Renewal Managers and Account Executives on mitigation plans * Advise customers on establishing a Center of Excellence or similar governance model to promote self-sufficiency * Contribute to customer success assets and playbooks, and support reference and case study development **Your Qualifications:** * 3+ years of experience in customer success, presales, or management consulting * German language required for this role (both spoken and written) * Role will focus primarily on working with German customers * Excellent communication and presentation skills, with the ability to engage stakeholders at all levels, including the C-suite * Proven experience in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles * Ability to translate technical concepts into business value in a customer-friendly manner * Familiarity with software development processes and design methodologies * Strong problem-solving skills with a customer-first mindset * Ability to manage multiple priorities and remain calm under pressure * Experience leading cross-functional teams to address customer needs or deliver key projects * Experience with advising on or setting up a Center of Excellence or similar governance structure * Familiarity with arenaflex or comparable enterprise planning platforms * Background in change management and business transformation initiatives * Ability to create customer-facing collateral such as success playbooks or templates * Exposure to renewal strategy and customer expansion practices (upsell/cross-sell) **Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB):** We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion, and belonging aren't just words on paper – this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! **Fraud Recruitment Disclaimer:** It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails, and correspondence, claiming they are representatives of arenaflex. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. arenaflex does not: * Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. * Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. * All emails from arenaflex would come from an @arenaflex.com email address. Should you have any doubts about the authenticity of an email, letter, or telephone communication purportedly from, for, or on behalf of arenaflex, please send an email to [email protected] before taking any further action in relation to the correspondence. **Why Join arenaflex?** * Competitive compensation and benefits package * Opportunity to work with a leading AI-infused scenario planning and analysis platform * Collaborative and innovative work environment * Professional development and growth opportunities * Recognition and rewards for outstanding performance * Flexible work arrangements and work-life balance * Access to cutting-edge technology and tools * Opportunities to work with a diverse range of customers and projects **How to Apply:** If you're a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply for this job