Experienced Customer Success Associate β Nuuly Weekend Evening Shift (Part-Time Remote)
At careerzynith, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Success Associate on our Nuuly team, you'll play a vital role in creating a seamless experience for our customers via telephone, email, and chat. If you're a customer-centric individual with a passion for problem-solving and a knack for making people happy, we want to hear from you!
**About careerzynith**
careerzynith is a leading lifestyle and apparel company that's committed to creating a more sustainable and connected world. Our Nuuly brand offers a subscription-based service that allows customers to rent clothing and accessories, reducing waste and promoting fashion for all. As a Customer Success Associate, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and driving business growth.
**Role Summary**
As a Customer Success Associate, you'll be responsible for delivering exceptional service and creating a seamless experience for our customers. You'll communicate with new and potential customers, help guide customers through the shopping experience, answer order questions, and support the team to help grow a successful brand. You'll be an independent worker who's passionate about solving problems, making people happy, and creating memorable experiences.
**Key Responsibilities**
* Answer any and all interactions during your scheduled shift in a friendly and relatable manner
* Act as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand
* Be empathetic to customers' needs while understanding the business bottom line
* Collect and share feedback to external teams to ensure the needs of the customers are being met
* Perform a minimum of 70 interactions per shift
**Expected Hours and Work Environment**
* Expected hours for the role are Friday-Sunday, 2pm-10pm EST
* Hours are subject to change depending on the needs of the business
* This role is hired on an at-need basis and will be hired initially as a temp role
* If there is a need and the associate meets or exceeds established SLAs, there is the opportunity for a permanent offer after 3 months
* As a remote worker, you'll have the flexibility to work from the comfort of your own home
**Qualifications and Skills**
* Minimum 2 years of experience in customer service or a related role
* Must have access to consistently stable internet connection
* Exceptional written and verbal communication skills
* Willing to take on additional projects and support external team members to support business and customer needs
* On-the-spot, creative problem-solving skills that meet the needs of the customer and the business
**Perks and Benefits**
* careerzynith offers comprehensive perks and benefits to employees, including:
+ Medical, dental, and vision insurance
+ Paid time off (PTO)
+ Generous employee discounts
+ Retirement savings plan
+ And much more!
**Pay and Compensation**
* Pay range: USD $15.00 - USD $15.00 /Hr.
**EEO Statement**
careerzynith celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.
**How to Apply**
If you're a motivated and customer-centric individual who's passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our Nuuly team as a Customer Success Associate.
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a leading lifestyle and apparel company that's committed to creating a more sustainable and connected world. Our Nuuly brand offers a subscription-based service that allows customers to rent clothing and accessories, reducing waste and promoting fashion for all. As a Customer Success Associate, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and driving business growth.
**Role Summary**
As a Customer Success Associate, you'll be responsible for delivering exceptional service and creating a seamless experience for our customers. You'll communicate with new and potential customers, help guide customers through the shopping experience, answer order questions, and support the team to help grow a successful brand. You'll be an independent worker who's passionate about solving problems, making people happy, and creating memorable experiences.
**Key Responsibilities**
* Answer any and all interactions during your scheduled shift in a friendly and relatable manner
* Act as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand
* Be empathetic to customers' needs while understanding the business bottom line
* Collect and share feedback to external teams to ensure the needs of the customers are being met
* Perform a minimum of 70 interactions per shift
**Expected Hours and Work Environment**
* Expected hours for the role are Friday-Sunday, 2pm-10pm EST
* Hours are subject to change depending on the needs of the business
* This role is hired on an at-need basis and will be hired initially as a temp role
* If there is a need and the associate meets or exceeds established SLAs, there is the opportunity for a permanent offer after 3 months
* As a remote worker, you'll have the flexibility to work from the comfort of your own home
**Qualifications and Skills**
* Minimum 2 years of experience in customer service or a related role
* Must have access to consistently stable internet connection
* Exceptional written and verbal communication skills
* Willing to take on additional projects and support external team members to support business and customer needs
* On-the-spot, creative problem-solving skills that meet the needs of the customer and the business
**Perks and Benefits**
* careerzynith offers comprehensive perks and benefits to employees, including:
+ Medical, dental, and vision insurance
+ Paid time off (PTO)
+ Generous employee discounts
+ Retirement savings plan
+ And much more!
**Pay and Compensation**
* Pay range: USD $15.00 - USD $15.00 /Hr.
**EEO Statement**
careerzynith celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.
**How to Apply**
If you're a motivated and customer-centric individual who's passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our Nuuly team as a Customer Success Associate.
Apply Job!
Apply for this job