Experienced Customer Success Account Manager – B2B Client Retention and Growth in Brazil
As a seasoned professional in Customer Success and Account Management, you have a unique opportunity to join careerzynith, a fast-growing EdTech company on a mission to make English learning accessible to students around the world. We're looking for a highly skilled and motivated Customer Success Account Manager (CSAM) to own the full post-sales experience for our B2B clients in Brazil, driving client retention, growth, and satisfaction.
**About careerzynith**
careerzynith is a global leader in EdTech, dedicated to revolutionizing the way students learn English through live, one-on-one conversations with native speakers. Our innovative platform has made a significant impact on the lives of millions of learners worldwide. As we expand our B2B footprint in Brazil, we're seeking a talented CSAM to join our team and contribute to our mission.
**Why This Role?**
We're combining CS + AM functions in select markets like Brazil due to the following reasons:
* A relatively small and manageable customer base
* Low deal complexity
* Budget and resource efficiency
This role is ideal for someone who thrives in a fast-paced, client-facing environment and wants end-to-end ownership of client success and retention. As a CSAM, you'll have the opportunity to work closely with our clients, understand their needs, and develop strategic plans to drive growth and satisfaction.
**Key Responsibilities**
As a Customer Success Account Manager, you'll be responsible for:
* Guiding onboarding and adoption: Lead platform setup for admins and learners to ensure a quick time-to-value.
* Account segmentation and strategy: Segment accounts by revenue potential and create targeted engagement strategies.
* Drive engagement and outcomes: Monitor usage, conduct quarterly business reviews, celebrate learner milestones, and ensure platform value is being realized.
* Support and communication: Be the go-to contact for admin requests and ensure timely, solution-oriented support.
* Monitor account health: Provide regular usage and performance reports to support internal advocacy within client organizations.
* Satisfaction tracking: Run student and admin satisfaction surveys to collect feedback and inform future improvements.
* Renewals and upsells: Own renewal conversations and identify opportunities for account growth through upsells.
* CRM management: Keep HubSpot and internal CRM tools updated with accurate client data, engagement activities, and renewal forecasts.
* Performance tracking: Track and report against key KPIs such as platform utilization, satisfaction, renewal rates, and upsell performance.
**What We're Looking For**
We're seeking a highly skilled and motivated individual with:
* 2-4 years of experience in Customer Success and/or Account Management, with a strong track record of client retention and renewal success in a B2B setting.
* Demonstrated ability to articulate product value, manage account health, and lead strategic client conversations.
* Comfortable with data analysis, CRM hygiene, and using metrics to drive decisions.
* Skilled in presenting to stakeholders, conducting QBRs, and managing multiple accounts in a structured way.
* Fluent in Portuguese and proficient in English (spoken and written).
* Highly organized, proactive, and client-centric.
* Must be based in Brazil and familiar with the local business and education landscape.
**Why careerzynith?**
* A global, mission-driven team making a meaningful impact on learners worldwide
* Pre-IPO company with high growth and equity opportunities
* Ownership and autonomy in a cross-functional, collaborative culture
* Chance to grow your career with a company expanding its B2B presence in Brazil
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work with a global EdTech leader
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and results-driven professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Note:** careerzynith is an equal opportunities employer and welcomes applications from diverse candidates.
Apply for this job
**About careerzynith**
careerzynith is a global leader in EdTech, dedicated to revolutionizing the way students learn English through live, one-on-one conversations with native speakers. Our innovative platform has made a significant impact on the lives of millions of learners worldwide. As we expand our B2B footprint in Brazil, we're seeking a talented CSAM to join our team and contribute to our mission.
**Why This Role?**
We're combining CS + AM functions in select markets like Brazil due to the following reasons:
* A relatively small and manageable customer base
* Low deal complexity
* Budget and resource efficiency
This role is ideal for someone who thrives in a fast-paced, client-facing environment and wants end-to-end ownership of client success and retention. As a CSAM, you'll have the opportunity to work closely with our clients, understand their needs, and develop strategic plans to drive growth and satisfaction.
**Key Responsibilities**
As a Customer Success Account Manager, you'll be responsible for:
* Guiding onboarding and adoption: Lead platform setup for admins and learners to ensure a quick time-to-value.
* Account segmentation and strategy: Segment accounts by revenue potential and create targeted engagement strategies.
* Drive engagement and outcomes: Monitor usage, conduct quarterly business reviews, celebrate learner milestones, and ensure platform value is being realized.
* Support and communication: Be the go-to contact for admin requests and ensure timely, solution-oriented support.
* Monitor account health: Provide regular usage and performance reports to support internal advocacy within client organizations.
* Satisfaction tracking: Run student and admin satisfaction surveys to collect feedback and inform future improvements.
* Renewals and upsells: Own renewal conversations and identify opportunities for account growth through upsells.
* CRM management: Keep HubSpot and internal CRM tools updated with accurate client data, engagement activities, and renewal forecasts.
* Performance tracking: Track and report against key KPIs such as platform utilization, satisfaction, renewal rates, and upsell performance.
**What We're Looking For**
We're seeking a highly skilled and motivated individual with:
* 2-4 years of experience in Customer Success and/or Account Management, with a strong track record of client retention and renewal success in a B2B setting.
* Demonstrated ability to articulate product value, manage account health, and lead strategic client conversations.
* Comfortable with data analysis, CRM hygiene, and using metrics to drive decisions.
* Skilled in presenting to stakeholders, conducting QBRs, and managing multiple accounts in a structured way.
* Fluent in Portuguese and proficient in English (spoken and written).
* Highly organized, proactive, and client-centric.
* Must be based in Brazil and familiar with the local business and education landscape.
**Why careerzynith?**
* A global, mission-driven team making a meaningful impact on learners worldwide
* Pre-IPO company with high growth and equity opportunities
* Ownership and autonomy in a cross-functional, collaborative culture
* Chance to grow your career with a company expanding its B2B presence in Brazil
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work with a global EdTech leader
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and results-driven professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Note:** careerzynith is an equal opportunities employer and welcomes applications from diverse candidates.
Apply for this job