**Experienced Customer Solutions Specialist (Remote) - Web & Cloud Application Support**

Are you an ambitious and customer-focused professional looking for a challenging and rewarding remote career opportunity? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join blithequark's dynamic team as a Customer Solutions Specialist. In this role, you will be the face of our company, providing exceptional support to customers through various communication channels, including phone, live chat, and email. As a key member of our team, you will have the opportunity to grow and develop your skills, work with a talented group of professionals, and contribute to the success of a leading e-commerce company. **About blithequark** blithequark is a leading e-commerce company that exists to meet the purchasing needs of foodservice professionals worldwide. With a strong focus on innovation, customer satisfaction, and employee growth, we have become a trusted partner in the online food service industry. Our company culture values teamwork, adaptability, and continuous learning, making us an ideal place for professionals who are eager to learn and grow. **Job Summary** As a Customer Solutions Specialist, you will be responsible for providing friendly, efficient, and accurate solutions to customers through various communication channels. You will be the primary point of contact for customers, ensuring that they have the most complete and up-to-date information about their orders. You will also partner with other departments within and outside of Customer Solutions to support both the customer and the company. This role requires a strong customer service focus, excellent communication skills, and the ability to work in a fast-paced environment. **Key Responsibilities** * Learn all about blithequark, including our history, products, the foodservice industry, and how to efficiently navigate our internal systems * Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and email with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales * Ensure that customers always have the most complete and up-to-date information about the status of their orders * Partner with other departments within and outside of Customer Solutions to support both the customer and the company * Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model * Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company * Be flexible and adapt to change as we continue to grow as a company * Take initiative and use strategic thinking to ensure that blithequark is the leader in the online food service industry **What We're Looking For** * Desire to learn and grow * An internal drive to succeed * Ability to work on a team and independently * A concern for helping others and doing the right thing by them * Desire and ability to work in a fast-paced environment * Innovation and the ability to challenge the status quo * A college education (preferred but not required) * At least 1 year of customer-facing experience (preferred but not required) **Qualifications** * Cable or fiber internet connections are preferred as satellite connections often cannot support the technologies used by blithequark to perform day-to-day tasks * Consistent 75mbps download/10mbps upload internet speeds are required * A quiet and distraction-free work area * Access to a home router and modem * Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required * Excellent verbal and written communication skills; conversational fluency in English required * Proficient typing abilities * The ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period * The ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period **Physical Demands** * Work is performed while sitting and/or standing for at least 8 hours each day * Requires the ability to communicate effectively using speech, vision, and hearing * Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer * Requires the ability to work at a computer for extended periods of time **Work Environment and Company Culture** * As a remote employee, you will enjoy the same training and support to be successful in your position as employees at our physical corporate locations * We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country * Our company culture values teamwork, adaptability, and continuous learning, making us an ideal place for professionals who are eager to learn and grow * We offer a competitive benefits package, including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more **Career Growth Opportunities and Learning Benefits** * Opportunities for growth and professional development * In-depth training on our varying selection of products and the services we offer * Opportunities to collaborate and connect virtually across teams and departments * Full-time training staff * Continuous support through various trainings and available mentorships **Compensation, Perks, and Benefits** * Competitive hourly rate of $25.70/hour (includes $0.70/hour remote work stipend) * Opportunities for career growth and professional development * Comprehensive benefits package, including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more **How to Apply** If you're ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we'd love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today. **Remote Work Qualifications** * Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks. * Access to a home router and modem. * A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible). * A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment. * The desire and ability to work and communicate with other team members via chat, webcam, etc. * Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only Apply for this job