**Experienced Customer Solutions Manager – Cloud Transformation and Adoption for State and Local Government and Higher Education**

Are you a seasoned professional with a passion for shaping the future of the State and Local Government and Higher Education industry by driving innovation through customer advocacy? Do you have a strong background in project and program management, combined with technical curiosity and acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer's goals? If so, we invite you to join blithequark's Worldwide Public Sector, State and Local Government and Education team as a Customer Solutions Manager (CSM). **About blithequark** blithequark is a leader in the cloud computing industry, providing a comprehensive and broadly adopted cloud platform that enables customers to innovate and grow. With a commitment to innovation and customer satisfaction, blithequark has become the trusted choice for organizations of all sizes, from successful startups to Global 500 companies. Our inclusive team culture, mentorship, and career growth opportunities make us a great place to work and develop your skills. **Job Summary** As a Customer Solutions Manager at blithequark, you will play a critical role in helping customers realize sustained business value by accelerating their cloud transformation journey. You will work with organizations in all stages of their cloud adoption, guiding them through the value realization, enablement, and governance of their cloud transformation journey. Your technical, business, and program management expertise will be applied to solve complex and challenging technology problems for our customers. **Key Responsibilities** * **Value Realization**: Identify and accelerate the customer's realization of value throughout the cloud lifecycle through the adoption of blithequark services, partner solutions, and best practices. * **Enablement**: Help customers achieve organizational readiness, cloud fluency, and cloud skills through skills guilds, experience-based accelerators, and training partners. * **Governance**: Establish and mature operating models/structures to drive scale and long-term success through the application of blithequark frameworks and mechanisms. * **Customer Engagement**: Directly engage with customers, partners, internal blithequark teams, and services to help our customers on their successful journey in the blithequark Cloud. * **Project Management**: Create, manage, and deliver business and technology projects, navigating risks or roadblocks and executing in an ambiguous and changing environment. * **Knowledge Sharing**: Share best practice learnings into reusable assets for internal reuse to support the evolution of the blithequark customer experience and/or Customer Solutions Manager discipline. **A Day in the Life** As a Customer Solutions Manager at blithequark, you will be empowered by an inclusive environment, work/life harmony, and career advancement. You will be a member of a diverse, global community of CSMs who deliver cloud solutions that influence business and IT transformation for our customers. Your day will be balanced between directly engaging with customers, partners, internal blithequark teams, and services to help our customers on their successful journey in the blithequark Cloud. **Requirements** * **Certified Solution Architect, Associate level**: We are seeking a candidate who is willing to pass the Certified Solution Architect, Associate level, within the first 6 months of employment. * **Travel**: This position may require 25% - 40% travel dependent on geography and time of year. * **Technical, Business, and Program Management Expertise**: You will apply your technical, business, and program management expertise to solve complex and challenging technology problems for our customers. * **Cloud Adoption**: You will foster cloud adoption in alignment with your customer's goals. * **Problem Solving**: You will be a problem solver motivated to drive innovation through customer advocacy. **About the Team** Our Worldwide Public Sector CSMs are advocates that help customers invent and build in the cloud. We work backwards from the customer to understand context, vision, and strategic goals to proactively guide and accelerate cloud journeys. Guided by facts and data, we inform priorities and influence the customer, blithequark service, and best practices. We focus on excellence, taking pride in our knowledge and expertise in bringing the best solutions forward to achieve customer outcomes. We simplify and agilize, bringing clarity to complexity and enabling experience-based learning and iterative approaches to demonstrate results and value. We are committed to inclusion, diversity, and equity, taking intentional actions to support our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth are available to all. **Why blithequark?** blithequark is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Our inclusive team culture, mentorship, and career growth opportunities make us a great place to work and develop your skills. **Inclusive Team Culture** Here at blithequark, it's our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. **Mentorship & Career Growth** We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. **Work/Life Balance** We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. **Diverse Experiences** blithequark values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. **How to Apply** If you are a motivated and experienced professional looking to join a dynamic team that is shaping the future of the State and Local Government and Higher Education industry, please apply to this role. We look forward to hearing from you! Apply for this job