Experienced Customer Services and Member Experience Specialist – Delivering Exceptional Fitness Experiences and Driving Business Growth at arenaflex

Introduction to arenaflex arenaflex is a vibrant and dynamic fitness brand that is revolutionizing the way people experience fitness. With a strong foundation rooted in unity, passion, love, integrity, fun, and trust, we are dedicated to creating an uplifting experience for everyone who walks through our doors. Our culture is alive and embodied by our members and team members alike, making arenaflex a place where lives are changed because of authentic connections made within our supportive community. We believe in fostering a culture that is inclusive, accessible, and on-trend, where everyone can thrive and reach their full potential. Join Our Team We are seeking a highly motivated and experienced Customer Services and Member Experience Specialist to join our team at arenaflex. As a key member of our team, you will be responsible for delivering a fun and meaningful experience to our members and guests every visit. If you are passionate about fitness, customer service, and creating exceptional experiences, we want to hear from you. Our ideal candidate is someone who is hard-working, has high standards, and gives energy to others. If you are looking for a career that is both challenging and rewarding, where you can make a real difference in people's lives, then we encourage you to apply. Benefits of Working at arenaflex At arenaflex, we offer a competitive and all-encompassing benefits package that includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships - one for themselves and another to give away - plus 401k options. Our benefits package also includes: Paid Time Off (hourly) for employees working 30+ hours per week Health, Dental, Vision Benefits for employees working 30+ hours per week Paid Parental Leave for employees working 30+ hours per week Flexible Vacation Plan (salary) for employees working 40 hours per week Paid Holidays for employees working 40 hours per week We are proud to be a 'Great Place to Work' certified company, and we are committed to creating a work environment that is supportive, inclusive, and fun. Purpose of the Role The Customer Services and Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The successful candidate will be responsible for creating a great first impression of arenaflex, selling memberships, driving upgrades, and touring guests and members around the gym. Key Responsibilities The key responsibilities of the Customer Services and Member Experience Specialist include: Demonstrating a genuine, kind attitude when interacting with guests and members Greeting guests and members with a smile, eye contact, and courteous tone Anticipating guest and member needs and responding accordingly by providing clear direction, accurate information, and support through our tools and technology Being familiar with our membership plans, pricing, amenities, add-on options, and class formats Providing club tours following the Guest to Member Journey, selling memberships, helping members upgrade, booking personal training consultations (PTC), and signing members up for personal training Consistently finding ways to improve the guest and member experience by sharing member feedback with leadership and collaborating with their team to implement ideas Executing daily responsibilities to arenaflex's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales Essential Qualifications To be successful in this role, you will need to have: Excellent customer service skills and a passion for delivering exceptional experiences Strong communication and interpersonal skills Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities Basic knowledge of fitness and wellness principles High school diploma or equivalent required Preferred Qualifications Preferred qualifications for the role include: 1-2 years of experience in customer service or a related field Experience working in a fitness or wellness environment Knowledge of sales principles and practices Certification in a related field, such as personal training or group fitness instruction Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Strong communication and interpersonal skills Ability to work in a team environment and build strong relationships with colleagues and members Excellent problem-solving and conflict resolution skills Ability to prioritize multiple tasks and responsibilities and manage time effectively Basic knowledge of sales principles and practices Ability to work in a fast-paced environment and adapt to changing circumstances Career Growth Opportunities At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including on-the-job training, workshops, and certification programs. Our goal is to help our employees build the skills and knowledge they need to succeed in their roles and advance in their careers. Work Environment and Company Culture At arenaflex, we are proud of our supportive and inclusive work environment. We believe in fostering a culture that is fun, energetic, and motivating, where everyone can thrive and reach their full potential. Our company culture is built on the values of unity, passion, love, integrity, fun, and trust, and we are committed to living these values every day. Compensation and Benefits We offer a competitive compensation package, including a base rate of $11.30 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales. Our benefits package includes healthcare benefits, 401k options, paid time off, and flexible vacation plans, among other perks and benefits. Conclusion If you are a motivated and experienced customer service professional who is passionate about fitness and delivering exceptional experiences, we encourage you to apply for the Customer Services and Member Experience Specialist role at arenaflex. This is a unique opportunity to join a dynamic and growing company that is committed to making a difference in people's lives. Don't miss out on this chance to take your career to the next level and be part of a team that is changing the face of fitness. Apply today and join the arenaflex team! Apply for this job