**Experienced Customer Service/Repair Representative – Digital Industries**

At arenaflex, we're a pioneering technology leader with a rich history of innovation, spanning over 130 years. Our five focused business units – Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation – have enabled us to become a Global Fortune 500 company, operating in over 100 countries. Our mission is to provide the best products for digital industries, continually innovating a comprehensive range of products, systems, and services that increase energy efficiency, reliability, and productivity for our industrial, utility, and infrastructure customers. **Join arenaflex's Team of Customer Service Professionals** We're seeking an experienced Customer Service/Repair Representative to join our team in Bartlesville, OK. As a key member of our customer service team, you will play a vital role in ensuring our customers receive exceptional service, from repair coordination to delivery. If you're passionate about delivering outstanding customer experiences and have a strong background in customer service and repair management, we encourage you to apply. **Key Responsibilities:** As a Customer Service/Repair Representative, you will be responsible for: * Coordinating customer property returns for paid repair or warranty processing and shipment * Managing repairs from customer/channel request through delivery, ensuring timely and efficient execution * Requesting and entering required information per written process to execute repair * Managing repair priority with repair techs to meet schedule and Key Performance Indicators (KPIs) * Leading problem resolution activities, including capacity and material constraints, customer issues, and urgent repair turnaround * Completing repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring accurate invoices are sent to customers * Supporting activities that meet KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business * Running reports, reviewing detailed datasets, and recommending process changes to improve KPI delivery * Participating and/or leading improvement activities to meet/exceed service goals * Supporting other roles or tasks as requested by management **Essential Qualifications:** * Bachelor's Degree * 2-5 years of experience in customer service, repair management, or a related field * Strong communication and problem-solving skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Proficiency in using computer software and systems, including repair management systems **Preferred Qualifications:** * 2 years of experience in repair order management * 2 years of experience in customer service * 2 years of experience in managing repair priorities for customers * 2 years of experience in documentation and reports * 2 years of experience in problem resolution activities **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong analytical and problem-solving skills * Ability to work in a team environment and prioritize tasks effectively * Proficiency in using computer software and systems, including repair management systems * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service/Repair Representative, you'll have opportunities to: * Develop your skills and knowledge in customer service, repair management, and problem-solving * Participate in training and development programs to enhance your performance and career growth * Collaborate with cross-functional teams to improve processes and services * Contribute to the development of new initiatives and projects that drive business growth and innovation **Work Environment and Company Culture:** arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers and the community. We offer a collaborative and supportive work environment, with opportunities for growth and development. **Compensation, Perks, and Benefits:** * Competitive hourly rate: $22.00 - $25.00 per hour * Comprehensive benefits package, including: + 401(k) plan + Dental insurance + Health insurance + Vision insurance * Opportunities for career growth and development * Collaborative and supportive work environment **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all candidates for their interest, but only those selected for an interview will be contacted. Apply for this job