**Experienced Customer Service/Product Information Specialist (Hybrid) – 12-8PM**

Are you a dedicated problem-solver with a passion for helping customers and a knack for communicating complex technical information in a clear and understandable manner? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a leading brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world. **About blithequark** At blithequark, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With a rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all. **Join Our Team** We are seeking an experienced Customer Service/Product Information Specialist to join our team in one of our locations: Flanders, NJ, Carol Stream, IL, or Montreal, Quebec, Canada. As a key member of our team, you will play a vital role in building and maintaining customer relationships, providing exceptional customer service, and delivering tailored product education to meet specific needs. **Key Responsibilities** As a Customer Service/Product Information Specialist, you will be responsible for: * Demonstrating proactive initiative, accountability, adaptability, effective communication, teamwork, professionalism, dedication to personal development, and integrity in all dealings. * Grasping diverse customer needs and expectations swiftly, while adeptly conveying intricate product and application concepts in a clear and understandable manner. * Effectively communicating complex technical information to customers, coupled with active listening and empathy to understand inquiries, address needs, and provide support and guidance. * Staying updated on blithequark products and competitors, utilizing this knowledge to convert specifications into blithequark products for architectural and industrial maintenance purposes. * Delivering tailored, comprehensive product education to meet specific needs, ensuring a clear understanding of the company's paint products, including their properties, applications, and benefits. * Providing customer support and education to retailers, end-users, architects, and designers by offering guidance on product selection, usage, and troubleshooting. * Gathering detailed information through probing questions for optimal recommendations and complaint entry into our Product Portfolio (CRM) system, aiding analysis by the Complaint Resolution Team. * Collaborating with internal teams to ensure cohesive product messaging, support sales efforts, gather feedback for product improvement, and ensure compliance with industry standards and regulations, including environmental and safety considerations. * Promptly redirecting calls beyond scope of knowledge to the appropriate personnel for sales, complaints, environmental/regulatory inquiries, etc., showcasing effective escalation skills. * Working independently while coordinating with colleagues and management to ensure thorough service coverage across all channels. * Familiarity with current, past, and upcoming marketing initiatives and associated details. **Essential Qualifications** * Undergraduate degree or equivalent experience. * 3-5 years of blithequark & Co/competitive product knowledge. * Proficiency in company systems, including Microsoft Office. * Strong interpersonal, verbal, written, and telephone communication skills. * Effective decision-making, problem-solving, organizational, and time management abilities. * Self-motivated with a drive for continuous learning and development. * Adaptability to changing situations, multitasking, and prioritization. * Ability to work collaboratively in a team environment. * Flexible schedule availability to accommodate business needs. **Preferred Qualifications** * Experience in a customer-facing role, preferably in a technical or product-related field. * Familiarity with CRM systems and complaint resolution processes. * Strong analytical and problem-solving skills, with the ability to think critically and outside the box. * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines. * Strong communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and management. **What We Offer** At blithequark, we offer a comprehensive benefits package, including: * Competitive salary and bonus structure. * Comprehensive health, dental, and vision insurance. * 401(k) matching program. * Paid time off and holidays. * Opportunities for professional development and continuing education. * Collaborative and dynamic work environment. * Flexible scheduling to accommodate business needs. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Contact Information** For more information about this opportunity, please contact [insert contact information]. We look forward to hearing from you! Apply for this job