**Experienced Customer Service/Dispatcher – Home Services Industry**

Are you a customer service professional looking for a career that offers growth opportunities, a supportive team environment, and a chance to make a real impact? Do you enjoy helping people, solving problems, and providing exceptional service? If so, arenaflex is the perfect place for you to join our team as a Customer Service/Dispatcher! **About arenaflex** arenaflex is a leading provider of home services, dedicated to delivering exceptional customer experiences and providing top-notch solutions for our clients. We're a dynamic and growing company that values our employees' skills, dedication, and passion for delivering outstanding service. Our team is comprised of talented individuals who share a common goal: to make a positive impact on our customers' lives. **Why Join arenaflex?** * Competitive Pay + Bonus Opportunities (for booked appointments & sales) * Career Growth & Advancement (we promote from within!) * Team-Oriented Culture (supportive, positive, and rewarding) * Company Gatherings & Recognition Programs (we celebrate wins!) **Job Summary** As a Customer Service/Dispatcher at arenaflex, you'll be the first point of contact for our customers, answering inquiries, scheduling service calls, and ensuring a smooth experience from start to finish. You'll be responsible for managing inbound calls and messages, coordinating dispatching, ensuring top-notch customer experience, maintaining accurate records, and encouraging customer reviews. **Key Responsibilities:** * Manage inbound calls & messages – Answer customer inquiries, schedule appointments, and respond to leads from platforms like Thumbtack, Yelp, and Angi. * Coordinate dispatching – Assign jobs efficiently to technicians based on availability, location, and job urgency. * Ensure top-notch customer experience – Address concerns with professionalism, provide solutions, and follow up to confirm satisfaction. * Maintain accurate records – Log customer interactions and appointments in our CRM (experience with ServiceTitan is a plus but not required). * Encourage customer reviews – Follow up after completed jobs to build our reputation. **What We're Looking For:** * Customer-First Mindset – You love helping people and solving problems. * Strong Communication Skills – You're clear, professional, and friendly over the phone and in writing. * Problem-Solving Abilities – You can think on your feet and provide solutions quickly. * Organizational Skills – You can juggle multiple tasks without missing a beat. * Tech-Savviness – Experience with CRM systems (like ServiceTitan) and social media marketing is a plus! * Industry Experience – Prior experience in home services (plumbing, HVAC, electrical, etc.) is preferred. **Minimum Requirements:** * High school diploma or equivalent * 1-2 years of experience in customer service, dispatching, or client support * Ability to handle customer concerns with professionalism and positivity **What We Offer:** * Competitive salary and bonus opportunities * Career growth and advancement opportunities * A supportive and positive team environment * Company gatherings and recognition programs * Opportunities for professional development and training **How to Apply:** If you're ready to join a dynamic and growing company that values your skills and dedication, apply today! We can't wait to hear from you and learn more about your qualifications and experience. **Apply Now:** Apply for the job now! Apply for this job Apply for this job