**Experienced Customer Service, Verification Representative – Insurance Industry**

At arenaflex, we're on a mission to revolutionize the way customers interact with insurance companies. We're seeking a skilled and detail-oriented Customer Service, Verification Representative to join our team. As a remote worker, you'll have the flexibility to work from the comfort of your own home, providing top-notch customer support through phone calls. If you're passionate about delivering exceptional service, building rapport with customers, and navigating online systems, we want to hear from you! **About arenaflex** arenaflex is a leading provider of customer experience solutions, working with brands in various industries to humanize their customer interactions. Our team is dedicated to creating a supportive environment that allows our contractors to thrive and provide exceptional service to our clients. With a focus on flexibility, we offer a range of contract opportunities that allow you to work on your own schedule, from 15 to 40 hours per week. **Responsibilities** As a Customer Service, Verification Representative, you'll be responsible for: * Verifying customer information to match them with the right insurance provider * Providing exceptional customer service through phone calls, building rapport and resolving issues * Navigating online systems to access customer information and resolve queries * Overcoming objections and encouraging customers to take the next step * Working independently, with minimal supervision, to meet performance targets **Why Join arenaflex?** * **Flexibility**: Work from home, on your own schedule, and enjoy the freedom to create a work-life balance that suits you. * **Variety**: Expand your skillset and broaden your horizons by working with different clients and industries. * **Supportive Environment**: Our team is dedicated to providing a supportive environment that allows you to thrive and deliver exceptional service. * **Competitive Pay**: Earn up to $15 per hour, with a guaranteed minimum of 37 minutes for each hour logged in and available. **Schedule** * Flexible schedule opportunities, with client hours of operation: + Monday-Friday: 7:00am to 11:00pm CST + Saturday: 8:00am to 7:00pm CST + Sunday: 11:00am to 4:00pm CST * Limited hours after 6:00pm and all Sunday hours. **Skills and Qualifications** * Excellent customer service skills, with a focus on building rapport and resolving issues * Sales skills, with the ability to "assume the sale" and encourage customers to take the next step * Strong ability to overcome objections and navigate online systems * Multi-tasking skills, with the ability to engage with customers while navigating online systems * Personal computer (no tablet), with a wired internet connection (at least 10 Mbps download speed) * Wired USB headset with microphone (Gaming headsets not accepted) * Windows 10 or Windows 11 operating system (Mac users: Intel-based machines with Windows 11 installed via Apple's Boot Camp utility) **Technology Requirements** * Personal computer (no tablet) * Broadband internet connection, with at least 10 Mbps download speed * Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet) * Windows 10 or Windows 11 operating system * Wired USB headset with microphone (Gaming headsets not accepted) * Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility * Full PC requirements are listed at [arenaflex website] **Important Information** * Contractors must live in and work from the United States (except CA, NY, PA, WA) on this client program * All contractors must successfully pass a background check to represent this client * arenaflex is a contractual relationship, with contractors remaining independent contractors for the duration of the program assignment **Career Growth Opportunities** * arenaflex offers a range of contract opportunities, with the potential to work on multiple clients and projects * Our team is dedicated to providing a supportive environment that allows our contractors to thrive and deliver exceptional service * With a focus on flexibility, we offer a range of contract hours, from 15 to 40 hours per week, allowing you to work on your own schedule **Compensation and Benefits** * Earn up to $15 per hour, with a guaranteed minimum of 37 minutes for each hour logged in and available * Competitive pay rates, with the potential to earn more based on performance * arenaflex offers a range of benefits, including flexible scheduling, a supportive environment, and the opportunity to work on multiple clients and projects **How to Apply** If you're ready for this challenge, apply now and let's discuss how you can become a vital part of our success story. Visit our website at [arenaflex website] to learn more about our contract opportunities and to apply for this role. Apply for this job