Experienced Customer Service Trainee – Hybrid Training Program
**Job Type:** Full-time
**Location:** Farmington Hills, MI (Fully Remote)
**Number of Positions:** 6
**About careerzynith:**
careerzynith is a leading provider of innovative solutions in the dental industry, dedicated to improving oral health through benefit plans, advocacy, and community support. As part of the careerzynith family, we strive to create a culture of inclusivity, diversity, and growth, where our employees can thrive and make a meaningful impact. Our mission is to build healthy, smart, and vibrant communities for all, and we're looking for talented individuals to join our team.
**Job Summary:**
We're seeking an experienced Customer Service Trainee to join our team in a hybrid training program. As a Customer Service Trainee, you'll have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. Our training program is designed to equip you with the skills and expertise needed to succeed in a customer-facing role, and we're looking for individuals who are passionate about delivering exceptional customer service.
**Typical Assignments:**
In this role, you'll perform a variety of tasks, including:
* Researching inquiries by accessing the claims processing system and other informational sources
* Responding to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
* Maintaining related departmental records and files
* Operating office equipment, including a personal computer, calculator, copier, fax machine, etc.
* Making corrections to claims and eligibility
* Entering new claims, eligibility, and subscriber information into the mainframe
* Reviewing subscriber's coverage to determine type and level of benefits
**Minimum Requirements:**
* Possess a high school diploma or equivalent
* One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
* Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at careerzynith or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position)
* Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday
* Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday
**Essential Qualifications:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office and other software applications
* Ability to maintain confidentiality and handle sensitive information
* Strong attention to detail and organizational skills
**Preferred Qualifications:**
* Experience in the dental industry or a related field
* Knowledge of dental terminology and procedures
* Experience with claims processing systems and other software applications
* Bilingual or multilingual skills
**Skills and Competencies:**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a team environment and collaborate with colleagues
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office and other software applications
* Ability to maintain confidentiality and handle sensitive information
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits:**
* Opportunities for career advancement and professional growth
* Comprehensive training program to develop skills and expertise
* Mentorship and coaching from experienced colleagues
* Opportunities for continuing education and professional development
* Collaborative and supportive work environment
**Work Environment and Company Culture:**
* careerzynith is a fully remote work environment, offering flexibility and work-life balance
* Collaborative and supportive work environment
* Opportunities for socialization and team-building activities
* Recognition and rewards for outstanding performance and contributions
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off
**Compensation, Perks, and Benefits:**
* Competitive salary and benefits package
* Comprehensive health insurance and retirement plan
* Paid time off and holidays
* Opportunities for professional development and continuing education
* Recognition and rewards for outstanding performance and contributions
**How to Apply:**
If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your resume and cover letter to [careerzynith website or email address]. We look forward to hearing from you!
Apply for this job
**Location:** Farmington Hills, MI (Fully Remote)
**Number of Positions:** 6
**About careerzynith:**
careerzynith is a leading provider of innovative solutions in the dental industry, dedicated to improving oral health through benefit plans, advocacy, and community support. As part of the careerzynith family, we strive to create a culture of inclusivity, diversity, and growth, where our employees can thrive and make a meaningful impact. Our mission is to build healthy, smart, and vibrant communities for all, and we're looking for talented individuals to join our team.
**Job Summary:**
We're seeking an experienced Customer Service Trainee to join our team in a hybrid training program. As a Customer Service Trainee, you'll have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. Our training program is designed to equip you with the skills and expertise needed to succeed in a customer-facing role, and we're looking for individuals who are passionate about delivering exceptional customer service.
**Typical Assignments:**
In this role, you'll perform a variety of tasks, including:
* Researching inquiries by accessing the claims processing system and other informational sources
* Responding to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
* Maintaining related departmental records and files
* Operating office equipment, including a personal computer, calculator, copier, fax machine, etc.
* Making corrections to claims and eligibility
* Entering new claims, eligibility, and subscriber information into the mainframe
* Reviewing subscriber's coverage to determine type and level of benefits
**Minimum Requirements:**
* Possess a high school diploma or equivalent
* One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
* Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at careerzynith or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position)
* Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday
* Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday
**Essential Qualifications:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office and other software applications
* Ability to maintain confidentiality and handle sensitive information
* Strong attention to detail and organizational skills
**Preferred Qualifications:**
* Experience in the dental industry or a related field
* Knowledge of dental terminology and procedures
* Experience with claims processing systems and other software applications
* Bilingual or multilingual skills
**Skills and Competencies:**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a team environment and collaborate with colleagues
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office and other software applications
* Ability to maintain confidentiality and handle sensitive information
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits:**
* Opportunities for career advancement and professional growth
* Comprehensive training program to develop skills and expertise
* Mentorship and coaching from experienced colleagues
* Opportunities for continuing education and professional development
* Collaborative and supportive work environment
**Work Environment and Company Culture:**
* careerzynith is a fully remote work environment, offering flexibility and work-life balance
* Collaborative and supportive work environment
* Opportunities for socialization and team-building activities
* Recognition and rewards for outstanding performance and contributions
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off
**Compensation, Perks, and Benefits:**
* Competitive salary and benefits package
* Comprehensive health insurance and retirement plan
* Paid time off and holidays
* Opportunities for professional development and continuing education
* Recognition and rewards for outstanding performance and contributions
**How to Apply:**
If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your resume and cover letter to [careerzynith website or email address]. We look forward to hearing from you!
Apply for this job