Experienced Customer Service Technician – Air Machine Maintenance and Customer Support
At careerzynith, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Technician, you'll play a vital role in maintaining our air machines, ensuring they're running efficiently, and providing top-notch support to our customers. If you're a skilled technician with a passion for delivering outstanding service, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative workforce solutions, helping organizations transform in a fast-changing world of work. With a rich history spanning over 70 years, we've established ourselves as a trusted partner for hundreds of thousands of organizations worldwide. Our expert family of brands – careerzynith, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories.
**Job Summary**
We're seeking a highly motivated and experienced Customer Service Technician to join our team in Hartford, VT. As a key member of our team, you'll be responsible for maintaining air machines in assigned routes, providing exceptional customer support, and working independently with minimal supervision. If you're a skilled technician with a passion for delivering outstanding service, we want to hear from you!
**Key Responsibilities**
* Maintain air machines in assigned routes, ensuring they're running efficiently and effectively
* Provide exceptional customer support, meeting face-to-face with customers and reflecting positively about the company and products
* Work independently with minimal supervision, using good judgment in all decisions
* Travel within the White River Junction area, utilizing a company-provided vehicle
* Collaborate with colleagues to resolve customer issues and improve overall customer satisfaction
* Participate in ongoing training and development to stay up-to-date with the latest technologies and best practices
**What We're Looking For**
* Minimum of 2 years of experience in ETG building, testing, and troubleshooting air machines or similar technician experience
* Hands-on mechanical skills with basic hand and power tools
* Practical knowledge/experience with 110V and low voltage circuits
* Ability to move machines from the delivery vehicle to the pad, weighing up to 100 pounds
* Maturity and the ability to work independently
* Valid Driver's License
* Ability to utilize GPS, Fleetmatics, and customer-driven work order control systems
**Essential Qualifications**
* High school diploma or equivalent required; technical degree or certification preferred
* 2+ years of experience in a similar role, with a focus on air machine maintenance and customer support
* Proven track record of delivering exceptional customer service and resolving complex issues
* Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues
* Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results
**Preferred Qualifications**
* Experience with digital/mechanical equipment, credit card payment systems, and cellular modems
* Familiarity with GPS, Fleetmatics, and customer-driven work order control systems
* Certification in a relevant technical field, such as HVAC or electrical systems
* Experience working in a similar industry, with a focus on air machine maintenance and customer support
**Skills and Competencies**
* Strong technical skills, with a focus on air machine maintenance and repair
* Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
* Ability to work independently, with minimal supervision
* Strong problem-solving skills, with the ability to resolve complex issues
* Familiarity with GPS, Fleetmatics, and customer-driven work order control systems
* Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Customer Service Technician, you'll have access to ongoing training and development opportunities, including:
* Ongoing training and development to stay up-to-date with the latest technologies and best practices
* Opportunities for career advancement, with a focus on leadership and technical development
* Collaborative and supportive work environment, with a focus on teamwork and open communication
* Competitive compensation and benefits package, including medical insurance, vacation and sick time, and holiday pay
**Work Environment and Company Culture**
At careerzynith, we're proud of our collaborative and supportive work environment. As a Customer Service Technician, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of:
* Open communication and transparency
* Collaborative and supportive work environment
* Emphasis on teamwork and mutual respect
* Focus on customer satisfaction and loyalty
* Ongoing training and development opportunities
**Compensation, Perks, and Benefits**
As a Customer Service Technician at careerzynith, you'll enjoy a competitive compensation and benefits package, including:
* Salary: $47,000 per year
* Medical insurance
* Vacation and sick time
* Holiday pay
* Company-provided vehicle for travel within the White River Junction area
**How to Apply**
If you're a skilled technician with a passion for delivering outstanding customer service, we want to hear from you! To apply for this exciting opportunity, please click the link below:
We look forward to speaking with you!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative workforce solutions, helping organizations transform in a fast-changing world of work. With a rich history spanning over 70 years, we've established ourselves as a trusted partner for hundreds of thousands of organizations worldwide. Our expert family of brands – careerzynith, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories.
**Job Summary**
We're seeking a highly motivated and experienced Customer Service Technician to join our team in Hartford, VT. As a key member of our team, you'll be responsible for maintaining air machines in assigned routes, providing exceptional customer support, and working independently with minimal supervision. If you're a skilled technician with a passion for delivering outstanding service, we want to hear from you!
**Key Responsibilities**
* Maintain air machines in assigned routes, ensuring they're running efficiently and effectively
* Provide exceptional customer support, meeting face-to-face with customers and reflecting positively about the company and products
* Work independently with minimal supervision, using good judgment in all decisions
* Travel within the White River Junction area, utilizing a company-provided vehicle
* Collaborate with colleagues to resolve customer issues and improve overall customer satisfaction
* Participate in ongoing training and development to stay up-to-date with the latest technologies and best practices
**What We're Looking For**
* Minimum of 2 years of experience in ETG building, testing, and troubleshooting air machines or similar technician experience
* Hands-on mechanical skills with basic hand and power tools
* Practical knowledge/experience with 110V and low voltage circuits
* Ability to move machines from the delivery vehicle to the pad, weighing up to 100 pounds
* Maturity and the ability to work independently
* Valid Driver's License
* Ability to utilize GPS, Fleetmatics, and customer-driven work order control systems
**Essential Qualifications**
* High school diploma or equivalent required; technical degree or certification preferred
* 2+ years of experience in a similar role, with a focus on air machine maintenance and customer support
* Proven track record of delivering exceptional customer service and resolving complex issues
* Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues
* Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results
**Preferred Qualifications**
* Experience with digital/mechanical equipment, credit card payment systems, and cellular modems
* Familiarity with GPS, Fleetmatics, and customer-driven work order control systems
* Certification in a relevant technical field, such as HVAC or electrical systems
* Experience working in a similar industry, with a focus on air machine maintenance and customer support
**Skills and Competencies**
* Strong technical skills, with a focus on air machine maintenance and repair
* Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
* Ability to work independently, with minimal supervision
* Strong problem-solving skills, with the ability to resolve complex issues
* Familiarity with GPS, Fleetmatics, and customer-driven work order control systems
* Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Customer Service Technician, you'll have access to ongoing training and development opportunities, including:
* Ongoing training and development to stay up-to-date with the latest technologies and best practices
* Opportunities for career advancement, with a focus on leadership and technical development
* Collaborative and supportive work environment, with a focus on teamwork and open communication
* Competitive compensation and benefits package, including medical insurance, vacation and sick time, and holiday pay
**Work Environment and Company Culture**
At careerzynith, we're proud of our collaborative and supportive work environment. As a Customer Service Technician, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of:
* Open communication and transparency
* Collaborative and supportive work environment
* Emphasis on teamwork and mutual respect
* Focus on customer satisfaction and loyalty
* Ongoing training and development opportunities
**Compensation, Perks, and Benefits**
As a Customer Service Technician at careerzynith, you'll enjoy a competitive compensation and benefits package, including:
* Salary: $47,000 per year
* Medical insurance
* Vacation and sick time
* Holiday pay
* Company-provided vehicle for travel within the White River Junction area
**How to Apply**
If you're a skilled technician with a passion for delivering outstanding customer service, we want to hear from you! To apply for this exciting opportunity, please click the link below:
We look forward to speaking with you!
Apply for this job