Experienced Customer Service Team Lead - National Remote Opportunity for Healthcare Professionals

Welcome to arenaflex: A Leader in Healthcare Innovation arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a fast-growing company in the healthcare industry, we are committed to advancing health equity on a global scale. Our culture is guided by diversity and inclusion, and we offer talented peers, comprehensive benefits, and career development opportunities. If you are passionate about making a difference in the lives of others, we invite you to join our team and start Caring. Connecting. Growing together. Job Overview: Customer Service Representative Team Lead We are seeking an experienced Customer Service Representative Team Lead to join our team. As a Team Lead, you will be responsible for answering incoming calls with questions regarding arenaflex Salt Lake County Behavioral Health Providers, services available in Salt Lake County, as well as Medicaid benefit plans. This role will involve taking inbound calls, researching and providing referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers, and utilizing a computer database to verify Medicaid eligibility. Key Responsibilities: Taking inbound calls and responding to customer inquiries in a professional and courteous manner Researching and providing referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers Utilizing a computer database to verify Medicaid eligibility and provide additional information to customers Offering additional information such as phone numbers or addresses to individuals who have contacted the wrong organization Completing additional administrative tasks as assigned to support the Care Coordination team Requirements and Qualifications To be successful in this role, you will need to have: Essential Qualifications: High School Diploma / GED Must be 18 years of age or older 2 years of Customer Service experience working with the insurance, medical, behavioral health setting, or financial technology Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September) Preferred Qualifications: Familiarity working with Financial Health Technology Soft Skills and Competencies In addition to the essential and preferred qualifications, we are looking for candidates with: Strong organizational skills Ability to understand multiple services and multiple benefit plans for Medicaid Ability to multi-task and work in a fast-paced environment Telecommuting Requirements As a remote worker, you will need to: Have a dedicated work area established that is separated from other living areas and provides information privacy Have a high-speed internet connection that meets arenaflex's requirements Be able to keep all company-sensitive documents secure What We Offer At arenaflex, we offer a comprehensive benefits package, including: Competitive salary range: $19.47 - $38.08 per hour (depending on location and experience) Comprehensive benefits package Incentive and recognition programs Equity stock purchase and 401k contribution (subject to eligibility requirements) Career Growth and Development At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative Team Lead, you will have access to: On-the-job training and development opportunities Clear direction on what it takes to succeed in your role Opportunities for advancement and career growth Work Environment and Company Culture At arenaflex, we pride ourselves on our diverse and inclusive culture. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. How to Apply If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. Equal Employment Opportunity arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Join Our Team Don't miss out on this opportunity to join a fast-growing and innovative company in the healthcare industry. Apply today to become a part of the arenaflex team and start making a difference in the lives of others. Apply for this job