**Experienced Customer Service Support Representative – STAT Team – Blithequark**

Are you passionate about delivering exceptional customer experiences and driven to make a real difference in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our Blithequark team as a Customer Service Support Representative on our STAT Team! **About Blithequark** Blithequark is a leading innovator in the healthcare industry, dedicated to providing cutting-edge solutions that transform the way patients receive care. Our team is comprised of passionate, customer-centric professionals who share a common goal: to deliver world-class service that exceeds our customers' expectations. As a Customer Service Support Representative on our STAT Team, you will play a critical role in achieving this goal, working closely with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. **Job Summary** We are seeking an experienced Customer Service Support Representative to join our STAT Team in one of our two locations. As a key member of our team, you will provide product education, handle a wide variety of customer inquiries, and ensure a world-class customer experience. If you are a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply today! **Schedule and Availability** The schedule for this position will be Sunday – Thursday, 10:30 PM – 7:00 AM PST. We require a commitment to working a non-traditional schedule, which includes evenings, weekends, and holidays. **Application Window** The application window for this position closes on September 26, 2025. We encourage all interested candidates to apply early, as we will be reviewing applications on a rolling basis. **Pay Range** The pay range for this position is $15 – $25 per hour, depending on experience and qualifications. **Requirements** To be successful in this role, you will need to possess the following qualifications and skills: * High School Diploma or GED equivalent required * Previous experience in a customer service role, preferably in a contact center or call center environment * Prior experience in the healthcare industry, such as a physician's office or hospital, is highly desirable * Knowledge of Microsoft Office suite is required * Experience with Salesforce.com and/or Laboratory Information Systems is preferred * Strong verbal and written communication skills, with excellent ability to listen and respond * Must be courteous with a strong customer service orientation * Excellent multitasking abilities required * Strong flexibility and the ability to manage and adapt to changing priorities quickly **Job Duties and Responsibilities** As a Customer Service Support Representative on our STAT Team, you will be responsible for: * Acting as a liaison between Blithequark, the customer base, and patients * Resolving routine customer requests with products or services via inbound, outbound calls, or the Internet * Speaking with customers in a courteous, friendly, and professional manner using protocol procedures * Inquiring, clarifying, and confirming customer requirements and understanding of the solution * Providing additional customer education and information as needed * Qualifying and establishing inbound new customers requesting Blithequark's products and services * Working in multiple databases to research complex issues and questions * Notifying clients of test results in a timely and accurate manner * Reviewing test forms for accuracy and reporting any discrepancies * Participating in activities designed to improve customer satisfaction and business performance * Performing administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance **Benefits** As a regular, full-time or part-time employee working 20 or more hours per week, you will be eligible for comprehensive benefits, including: * Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable * For more detailed information, please click here. **Equal Opportunity Employer** Blithequark is proud to be an Equal Opportunity Employer: * As an EOE/AA employer, Blithequark strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. * We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. **Accessibility and Accommodations** We encourage all to apply and are committed to providing equal access to employment opportunities for individuals with disabilities. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Blithequark Accessibility. **Privacy Statement** For more information about how we collect and store your personal data, please see our Privacy Statement. Apply Job! Apply for this job