**Experienced Customer Service Supervisor – Leadership and Team Development**

At arenaflex, we're committed to providing personalized attention for our associates, focusing on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make arenaflex an employer of choice and "a great place to work!" As a Customer Service Supervisor, you'll play a vital role in ensuring that our customers receive exceptional service, while also guiding and developing our customer service representatives to achieve their full potential. **Position Overview** As a Customer Service Supervisor, you'll be responsible for supervising associates engaged in handling inbound and/or outbound customer service calls remotely or onsite. You'll ensure that all policies and procedures are adhered to and call standards are met, while also handling and resolving escalated customer complaints and issues. Your leadership skills will be essential in providing training and feedback to customer service representatives, evaluating staff performance, and administering disciplinary actions consistent with company policy. **Responsibilities** * Monitor activities of associates as needed to ensure maximum efficiency of the team * Ensure that all policies and procedures are adhered to and call standards are met * Handle and resolve escalated customer complaints and issues * Ensure adherence to work schedule * Provide coaching and call support to associates * Evaluate staff performance and administer disciplinary actions consistent with company policy * Interview and hire customer service associates * May travel on business for meetings or events as needed **Education and Experience Requirements** * Associate's degree and 3+ years of customer service or related experience required, or an equivalent combination of education and experience * 1-2 years of supervisory or management experience required **Knowledge, Skills, and Abilities** * Knowledge of customer service practices and processes * Supervisory management and leadership skills, including coaching and performance management * Organizational and process management and leadership skills * Written and verbal communication skills, including delivering presentations * Business process analysis skills * Attention to detail and analytical skills * Ability to operate independently and collaboratively within a team * Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) **Physical Demands & Working Conditions** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Regularly required to: + Sit, stand, and walk + Use hands and arms to handle, feel or reach + Speak and hear + Use close vision abilities * Occasionally required to: + Lift or move up to 25 lbs + Stoop, kneel, crouch or crawl **Work Environment and Company Culture** At arenaflex, we pride ourselves on creating a dynamic and inclusive work environment that fosters growth and development. Our company culture is built on the principles of respect, empathy, and open communication. We believe in empowering our associates to take ownership of their work and make a meaningful impact on our customers' lives. **Compensation, Perks, and Benefits** We offer a competitive salary range of $41,237.00 - $68,728.00, based on qualifications, experience, and other factors. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks. **Diversity and Inclusion** arenaflex is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. **California Residents** When you express interest in or apply for a job with arenaflex, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. **Massachusetts Residents** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Pre-employment Testing** arenaflex performs pre-employment testing. **How to Apply** If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply to this exciting opportunity. Please visit our website at [arenaflexjobs.com]( to submit your application. Apply for this job