**Experienced Customer Service Supervisor – Airline Operations and Customer Experience**

Are you a motivated and results-driven leader looking to take your career to new heights? Do you have a passion for delivering exceptional customer experiences and a proven track record of leading high-performing teams? If so, we invite you to join the arenaflex team as an Experienced Customer Service Supervisor – Airline Operations and Customer Experience. **About arenaflex** arenaflex is a fast-growing airline that prides itself on providing outstanding service to its customers. With a commitment to safety, reliability, and customer satisfaction, we are constantly seeking talented individuals to join our team. As a Supervisor with arenaflex, you will be part of a dynamic and supportive environment that encourages growth, innovation, and teamwork. **Responsibilities** As an Experienced Customer Service Supervisor – Airline Operations and Customer Experience, you will be responsible for leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Your key responsibilities will include: * Coordinating day-to-day station operations, including scheduling and manpower utilization * Maintaining a safe, dependable, and consistent operation * Conducting Agent observations and providing feedback for improvement * Scheduling and administering local training, including new hire training * Investigating and resolving operational issues, as well as customer service issues * Participating in operational conference calls, station audits, and preparing various reports * Maintaining records, such as time and attendance, personnel files, and performance * Supervising Station Agents, who have combined duties within ramp service and customer service operations * Creating a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience * Using reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees * Informing passengers through all aspects of their experience with arenaflex, communicating appropriate information about their trips and belongings * Guiding and directing incoming and outgoing aircraft on the taxiway to ensure safe and on-time departures * Loading, unloading, sorting, and transferring passenger baggage, cargo/freight, and company materials * Operating ground equipment, such as tugs, belt loaders, and bag carts, to assist with aircraft operations * Collaborating with the internal team to ensure a safe and on-time departure * Performing other duties as required, such as cleaning aircraft interiors, cleaning and servicing aircraft lavatories, and working in the Baggage Service Office to track the location of baggage **Qualifications** We are seeking a highly motivated and experienced leader who possesses the following qualifications: * Minimum Age: 18 * High school diploma or GED equivalent * Valid, unexpired, and unsuspended state driver's license (some license restrictions may prohibit a candidate from being considered for this role) * Ability to carry, bend, lift, and turn with bags weighing up to 75 lbs * Ability to work rotating shifts, including nights, holidays, weekends, and days off * Flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity * Ability to perform all duties in various weather conditions and time constraints * Ability to read, write, fluently speak, and understand the English language * Possess the legal right to work in the United States **Preferred Qualifications** * A minimum of one year of customer service experience * Previous airline experience, including working knowledge of an airline's ticketing system and/or ramp operations **Work Environment and Culture** As a Supervisor with arenaflex, you will be part of a dynamic and supportive environment that encourages growth, innovation, and teamwork. Our company culture values: * Safety: We prioritize the safety of our employees, customers, and the general public. * Reliability: We strive to deliver on-time and safe operations, every time. * Customer Satisfaction: We are committed to providing exceptional customer experiences. * Teamwork: We believe in collaboration and open communication to achieve our goals. * Innovation: We encourage creativity and innovation to improve our operations and services. **Compensation and Benefits** arenaflex offers a competitive compensation package, including: * Amazing employee flight privileges within the American Airlines global network * Training and development programs to take your career to the next level * Comprehensive health and life benefits (subject to location) **How to Apply** If you are a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we invite you to apply for the Experienced Customer Service Supervisor – Airline Operations and Customer Experience position at arenaflex. Please submit your application, including your resume and a cover letter, to our website or through the link below. We are an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled. Apply for this job