**Experienced Customer Service Specialist - TS/SCI with Poly in Annapolis Junction, MD**
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Specialist, you'll play a vital role in supporting our clients and ensuring their needs are met with professionalism and expertise. If you're passionate about delivering top-notch customer service and have a strong background in customer relationships, we want to hear from you.
**About arenaflex**
arenaflex is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
**Job Summary**
As a Customer Service Specialist, you'll provide exceptional support to our clients via the telephone, chat, and/or email to ensure tickets are tasked and routed to the correct queues. You'll validate work requests for completeness, accuracy, and compliance to established standards, verify work authorization, and gather and enter information into databases in accordance with established procedures. You'll also prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out, and escalate problems or tickets to higher-level management when required.
**Key Responsibilities**
* Provide support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.
* Validate work requests for completeness, accuracy, and compliance to established standards.
* Prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out.
* Escalate problems or tickets to higher-level management when required and/or necessary.
* Gather and enter information into databases in accordance with established procedures.
* Verify work authorization has been obtained by the client and company.
**What You'll Need to Succeed**
* Education: High School Diploma/GED
* Required Experience: 1+ years of related experience
* Security Clearance Level: TS/SCI w/Poly
* Required Skills and Abilities: communication and problem-solving
* Location: On Site
* US Citizenship Required
* Shift: Tuesday - Saturday 2pm - 10pm
**Why Join arenaflex?**
* 401K with company match
* Comprehensive health and wellness packages
* Internal mobility team dedicated to helping you own your career
* Professional growth opportunities including paid education and certifications
* Cutting-edge technology you can learn from
* Collaborative and dynamic work environment
* Opportunities for advancement and career growth
**Total Rewards at arenaflex**
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, arenaflex offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
**How to Apply**
If you're passionate about delivering exceptional customer service and have a strong background in customer relationships, we want to hear from you. Apply now to join our team of experts at arenaflex and take the first step towards a rewarding career.
**Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
**Contact Us**
For more information about this opportunity or to learn more about arenaflex, please visit our website or contact our recruitment team at [insert contact information].
Apply for this job
**About arenaflex**
arenaflex is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
**Job Summary**
As a Customer Service Specialist, you'll provide exceptional support to our clients via the telephone, chat, and/or email to ensure tickets are tasked and routed to the correct queues. You'll validate work requests for completeness, accuracy, and compliance to established standards, verify work authorization, and gather and enter information into databases in accordance with established procedures. You'll also prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out, and escalate problems or tickets to higher-level management when required.
**Key Responsibilities**
* Provide support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.
* Validate work requests for completeness, accuracy, and compliance to established standards.
* Prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out.
* Escalate problems or tickets to higher-level management when required and/or necessary.
* Gather and enter information into databases in accordance with established procedures.
* Verify work authorization has been obtained by the client and company.
**What You'll Need to Succeed**
* Education: High School Diploma/GED
* Required Experience: 1+ years of related experience
* Security Clearance Level: TS/SCI w/Poly
* Required Skills and Abilities: communication and problem-solving
* Location: On Site
* US Citizenship Required
* Shift: Tuesday - Saturday 2pm - 10pm
**Why Join arenaflex?**
* 401K with company match
* Comprehensive health and wellness packages
* Internal mobility team dedicated to helping you own your career
* Professional growth opportunities including paid education and certifications
* Cutting-edge technology you can learn from
* Collaborative and dynamic work environment
* Opportunities for advancement and career growth
**Total Rewards at arenaflex**
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, arenaflex offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
**How to Apply**
If you're passionate about delivering exceptional customer service and have a strong background in customer relationships, we want to hear from you. Apply now to join our team of experts at arenaflex and take the first step towards a rewarding career.
**Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
**Contact Us**
For more information about this opportunity or to learn more about arenaflex, please visit our website or contact our recruitment team at [insert contact information].
Apply for this job