**Experienced Customer Service Specialist – Retail Sales and Customer Experience in Gresham, OR at arenaflex**
At arenaflex, we're passionate about delivering exceptional customer experiences and inspiring our customers to create their perfect spaces. As an Experienced Customer Service Specialist in our retail stores, you'll play a vital role in helping us achieve our mission. If you're a customer-focused individual with a passion for sales, customer service, and teamwork, we'd love to hear from you.
**About arenaflex**
arenaflex is a leading global coatings company that provides innovative solutions for the construction, automotive, and industrial markets. Our purpose is to inspire and improve the world by coloring and protecting what matters. With a rich history dating back to 1866, we've grown into a global organization with a presence in over 120 countries. Our commitment to innovation, quality, and customer satisfaction has made us a trusted partner for professionals and homeowners alike.
**Job Summary**
As an Experienced Customer Service Specialist, you'll be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a high level of customer satisfaction. You'll work closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. Your expertise in customer service, sales, and product knowledge will enable you to build strong relationships with our customers and drive business growth.
**Responsibilities**
* Ensure high levels of customer satisfaction through excellent sales service
* Assist customers in person and over the phone by determining needs and presenting appropriate products and services
* Build productive trust relationships with wholesale and retail customers
* Process sales transactions accurately and consistently with policies and procedures
* Follow and achieve sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas
* Pull appropriate products from the sales floor or warehouse
* Tint and mix products, as needed, to customer specifications
* Stock shelves and set up displays
* Clean store equipment
* Load/unload delivery trucks
* Assist in making deliveries, as needed
* Maintain in-stock and presentable condition assigned areas
* Remain knowledgeable on products offered and discuss available options
* Comply with inventory control procedures
* Suggest ways to improve sales
**Qualifications**
* Must be at least eighteen (18) years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must have a valid, unrestricted Driver's License
* Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
**Preferred Qualifications**
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint-related products
* Have previous work experience operating tinting and mixing equipment
* Ability to read, write, comprehend, and communicate in more than one language
* Ability to read, write, comprehend, and communicate in Spanish
**Skills and Competencies**
* Excellent customer service and communication skills
* Strong sales and product knowledge
* Ability to work in a fast-paced environment and meet sales goals
* Strong teamwork and collaboration skills
* Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Ability to work a variety of shifts, including evenings and weekends
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and coaching
* Sales and product training
* Leadership development programs
* Career advancement opportunities
**Work Environment and Company Culture**
Our retail stores are fast-paced and dynamic environments where you'll have the opportunity to work with a diverse range of customers and colleagues. We're committed to creating a positive and inclusive work environment where everyone feels valued and supported.
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including:
* Starting pay of $18.50 per hour
* Comprehensive health and wellness benefits
* 401(k) retirement plan
* Paid time off and holidays
* Opportunities for career advancement and professional growth
**How to Apply**
If you're a motivated and customer-focused individual with a passion for sales and customer service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to our online application portal.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity.
**Note**
arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Apply for this job
**About arenaflex**
arenaflex is a leading global coatings company that provides innovative solutions for the construction, automotive, and industrial markets. Our purpose is to inspire and improve the world by coloring and protecting what matters. With a rich history dating back to 1866, we've grown into a global organization with a presence in over 120 countries. Our commitment to innovation, quality, and customer satisfaction has made us a trusted partner for professionals and homeowners alike.
**Job Summary**
As an Experienced Customer Service Specialist, you'll be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a high level of customer satisfaction. You'll work closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. Your expertise in customer service, sales, and product knowledge will enable you to build strong relationships with our customers and drive business growth.
**Responsibilities**
* Ensure high levels of customer satisfaction through excellent sales service
* Assist customers in person and over the phone by determining needs and presenting appropriate products and services
* Build productive trust relationships with wholesale and retail customers
* Process sales transactions accurately and consistently with policies and procedures
* Follow and achieve sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas
* Pull appropriate products from the sales floor or warehouse
* Tint and mix products, as needed, to customer specifications
* Stock shelves and set up displays
* Clean store equipment
* Load/unload delivery trucks
* Assist in making deliveries, as needed
* Maintain in-stock and presentable condition assigned areas
* Remain knowledgeable on products offered and discuss available options
* Comply with inventory control procedures
* Suggest ways to improve sales
**Qualifications**
* Must be at least eighteen (18) years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must have a valid, unrestricted Driver's License
* Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
**Preferred Qualifications**
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint-related products
* Have previous work experience operating tinting and mixing equipment
* Ability to read, write, comprehend, and communicate in more than one language
* Ability to read, write, comprehend, and communicate in Spanish
**Skills and Competencies**
* Excellent customer service and communication skills
* Strong sales and product knowledge
* Ability to work in a fast-paced environment and meet sales goals
* Strong teamwork and collaboration skills
* Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Ability to work a variety of shifts, including evenings and weekends
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and coaching
* Sales and product training
* Leadership development programs
* Career advancement opportunities
**Work Environment and Company Culture**
Our retail stores are fast-paced and dynamic environments where you'll have the opportunity to work with a diverse range of customers and colleagues. We're committed to creating a positive and inclusive work environment where everyone feels valued and supported.
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including:
* Starting pay of $18.50 per hour
* Comprehensive health and wellness benefits
* 401(k) retirement plan
* Paid time off and holidays
* Opportunities for career advancement and professional growth
**How to Apply**
If you're a motivated and customer-focused individual with a passion for sales and customer service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to our online application portal.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity.
**Note**
arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Apply for this job