**Experienced Customer Service Specialist I – Healthcare Revenue Cycle Support**

At arenaflex, we are dedicated to delivering exceptional customer service and administrative support to our esteemed clients, including ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. As a Customer Service Specialist I, you will play a vital role in handling and resolving incoming phone calls from patients, insurance carriers, and physician offices, ensuring seamless communication and efficient resolution of patient balances and billing inquiries. **About arenaflex** arenaflex is a leading provider of administrative and clinical support staff for top healthcare providers, including ColumbiaDoctors. Our team is committed to excellence, innovation, and customer satisfaction, and we are proud to offer a dynamic and supportive work environment that fosters growth and development. **Job Summary** The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and physician offices, with a focus on collections, payment arrangements, and patient account updates. This role requires exceptional communication and problem-solving skills, as well as a strong understanding of healthcare billing and insurance regulations. **Key Responsibilities** • Handle a large volume of calls and perform work in a timely manner, ensuring efficient resolution of patient balances and billing inquiries. • Attempt to collect full payment from patients or guarantors in a professional and courteous manner, while adhering to company policies and procedures. • Establish payment arrangements per guidelines, documenting terms in the billing system and applying payments collected over the phone to each date of service. • Handle customer inquiries, disputes, and complaints, escalating contentious complaints to a supervisor or higher management as needed. • Obtain all insurance, demographic, and guarantor information, updating patient profiles and billing third-party payers as appropriate. • Clearly document in the system a summary of work and follow-up steps after each call. **Essential Qualifications** • High school graduate or GED certificate is required. • A minimum of 6 months' experience in a physician billing or third-party payer environment is preferred. • Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements, as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations. • Candidate must demonstrate the ability to understand and navigate the payer adjudication process. • Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred. • Knowledge of medical terminology is preferred. • Previous call center/claims experience is preferred. • Previous experience in an academic healthcare setting is preferred. **Preferred Qualifications** • Bachelor's degree in a related field, such as healthcare administration or business. • Experience with patient financial and practice management systems, including Epic and other electronic billing systems. • Knowledge of medical terminology and coding systems, such as ICD-10 and CPT. • Previous experience in a revenue cycle or billing environment, with a focus on customer service and collections. **Skills and Competencies** • Excellent communication and interpersonal skills, with the ability to interact with patients, insurance carriers, and physician offices in a professional and courteous manner. • Strong problem-solving and analytical skills, with the ability to navigate complex billing and insurance regulations. • Ability to work in a fast-paced environment, with a high volume of calls and deadlines to meet. • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. • Ability to maintain confidentiality and handle sensitive patient information with discretion. **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to supporting the growth and development of our employees. As a Customer Service Specialist I, you will have opportunities to: • Participate in ongoing training and education programs, including revenue cycle and billing training. • Collaborate with experienced professionals in the healthcare industry, gaining valuable insights and expertise. • Develop your skills and competencies in areas such as customer service, collections, and billing. • Pursue career advancement opportunities within arenaflex, with a focus on revenue cycle and billing leadership roles. **Work Environment and Company Culture** arenaflex is a dynamic and supportive work environment that fosters growth, innovation, and customer satisfaction. As a Customer Service Specialist I, you will be part of a team that is committed to excellence, with a focus on delivering exceptional customer service and administrative support to our clients. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: • Hourly rate ranges: $22.39 - $28.29 • Comprehensive benefits package, including healthcare and paid time off. • Opportunities for career advancement and professional growth. • Collaborative and supportive work environment. **How to Apply** If you are a motivated and customer-focused individual with a passion for healthcare and revenue cycle support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Apply for this job