**Experienced Customer Service Specialist I – Healthcare Revenue Cycle Support**

At arenaflex, we are dedicated to delivering exceptional customer service and administrative support to our esteemed clients, including ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. As a Customer Service Specialist I, you will play a vital role in handling and resolving incoming phone calls from patients, insurance carriers, and physician offices, ensuring seamless communication and efficient resolution of patient balances and billing inquiries. **About arenaflex** arenaflex is a leading provider of administrative and clinical support staff for top healthcare providers. Our team is committed to fostering a productive and inclusive work environment, where employees can grow and thrive in their careers. With a focus on delivering exceptional customer service, we strive to build long-lasting relationships with our clients and their patients. **Job Summary** As a Customer Service Specialist I, you will be responsible for handling a high volume of calls, performing work in a timely manner, and providing professional and courteous behavior at all times during patient and/or client interaction. Your primary responsibilities will include: * Handling large volumes of calls and performing work in a timely manner * Attempting to collect full payment from patients or guarantors in a professional and courteous manner * Establishing payment arrangements per guidelines and documenting terms in the billing system * Applying payments collected over the phone to each date of service * Handling customer inquiries, disputes, and complaints, and escalating contentious complaints to a supervisor or higher management * Obtaining all insurance, demographic, and guarantor information and updating patient profiles as well as billing third-party payers as appropriate * Clearly documenting in the system a summary of work and follow-up steps after each call **Key Responsibilities** * Handle a high volume of calls and perform work in a timely manner * Collect payments from patients or guarantors in a professional and courteous manner * Establish payment arrangements per guidelines and document terms in the billing system * Apply payments collected over the phone to each date of service * Handle customer inquiries, disputes, and complaints * Escalate contentious complaints to a supervisor or higher management * Obtain and update patient and guarantor information * Bill third-party payers as appropriate * Document all work and follow-up steps in the system **Essential Qualifications** * High school graduate or GED certificate * A minimum of 6 months' experience in a physician billing or third-party payer environment * Understanding of contracts, insurance benefits, exclusions, and other billing requirements * Knowledge of claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations * Ability to understand and navigate the payer adjudication process * Experience with patient financial and practice management systems, preferably Epic and/or other electronic billing systems **Preferred Qualifications** * Previous call center/claims experience * Previous experience in an academic healthcare setting * Knowledge of medical terminology **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and handle multiple priorities * Strong problem-solving and analytical skills * Ability to navigate complex billing systems and regulations * Strong attention to detail and accuracy * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** As a Customer Service Specialist I at arenaflex, you will have the opportunity to grow and develop your skills and knowledge in a dynamic and supportive environment. We offer: * A comprehensive training program to ensure your success in the role * Opportunities for professional development and career advancement * A collaborative and inclusive work environment * A competitive salary and benefits package **Work Environment and Company Culture** arenaflex is committed to providing a productive and inclusive work environment, where employees can grow and thrive in their careers. Our company culture values: * Excellent customer service and communication * Collaboration and teamwork * Continuous learning and professional development * Diversity and inclusion * Work-life balance **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including: * Hourly rate ranges: $21.63 - $26.44 * Comprehensive benefits package, including healthcare and paid time off * Opportunities for professional development and career advancement * A collaborative and inclusive work environment **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws. We are committed to fostering a diverse and inclusive work environment, where employees can grow and thrive in their careers. Apply for this job