**Experienced Customer Service Specialist I – Healthcare Revenue Cycle Support**

Join arenaflex, a leading provider of administrative and clinical support staff for ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. As a Customer Service Specialist I, you will play a vital role in handling and resolving incoming phone calls from patients, insurance carriers, and physician offices, ensuring exceptional customer service and revenue cycle efficiency. **About arenaflex** arenaflex is a trusted partner to ColumbiaDoctors, providing expert support to their administrative and clinical teams. With a strong commitment to excellence, arenaflex strives to deliver exceptional customer service, while fostering a productive and inclusive work environment for all employees. Our team is dedicated to helping healthcare professionals achieve their goals, and we're excited to welcome like-minded individuals to our community. **Job Summary** As a Customer Service Specialist I, you will be responsible for handling a high volume of calls, resolving customer inquiries, and ensuring timely and accurate processing of patient and guarantor accounts. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team. **Key Responsibilities** • Handle a large volume of calls and perform work in a timely manner, ensuring exceptional customer service and revenue cycle efficiency. • Attempt to collect full payment from patients or guarantors in a professional and courteous manner, while adhering to all relevant laws and regulations. • Establish payment arrangements per guidelines, documenting terms in the billing system and applying payments collected over the phone to each date of service. • Handle customer inquiries, disputes, and complaints, escalating contentious issues to supervisor or higher management as needed. • Obtain and update all necessary insurance, demographic, and guarantor information, ensuring accurate patient profiles and timely billing to third-party payers. • Clearly document all work and follow-up steps in the system after each call, maintaining accurate records and facilitating seamless communication with colleagues. **Essential Qualifications** • High school graduate or GED certificate is required. • A minimum of 6 months' experience in a physician billing or third-party payer environment, with a strong understanding of contracts, insurance benefits, exclusions, and other billing requirements. • Ability to navigate the payer adjudication process, with a solid understanding of claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations. • Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. **Preferred Qualifications** • Experience with patient financial and practice management systems, particularly Epic and/or other electronic billing systems. • Knowledge of medical terminology and previous call center/claims experience. • Previous experience in an academic healthcare setting, with a strong understanding of the unique challenges and opportunities in this environment. **Compensation and Benefits** arenaflex offers a competitive hourly rate range of $22.39 - $28.29, based on experience, skill set, training, and education. Our comprehensive benefits package includes: • Competitive hourly rate range • Comprehensive health insurance • Paid time off to promote a healthy lifestyle • Opportunities for career growth and professional development **Work Environment and Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team. arenaflex is committed to fostering a productive and inclusive work environment, where employees feel valued, supported, and empowered to achieve their goals. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, adhering to all requirements of all applicable federal, state, and local civil rights laws. We welcome diverse perspectives and experiences, and are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. **How to Apply** If you're a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to our team! Apply for this job