**Experienced Customer Service Specialist – Hybrid In-office – Greenbelt, MD at blithequark**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Service Specialist in our Greenbelt, MD office. As a key member of our Member Services team, you will play a vital role in supporting a major public health project, working closely with the Centers for Disease Control & Prevention (CDC) and the National Institute for Occupational Safety & Health (NIOSH). **About blithequark** blithequark is a leading provider of innovative solutions and services to the public health sector. Our team of experts is dedicated to making a positive impact on the lives of individuals and communities. We are committed to fostering a culture of excellence, collaboration, and continuous learning. As a valued member of our team, you will have the opportunity to grow professionally, develop new skills, and contribute to meaningful projects that make a difference. **Responsibilities** As an Experienced Customer Service Specialist, you will be responsible for multiple operational functions across the Member Services department, including: * Data management across multiple data management systems, including claims processing systems, case management systems, and databases * Handling sensitive information, such as Protected Health Information (PHI) and Personally Identifiable Information (PII), in adherence with HIPAA and federal data privacy regulations * Communication with multiple business teams internally and the public, ensuring seamless collaboration and exceptional customer service * Maintaining subject matter expertise in federal regulations that define the parameters of the World Trade Center (WTC) Health Program, which define Program eligibilities * Daily processing of diverse work products in a high-volume environment, upholding the highest standards of customer service * Managing in-bound and out-bound calls, working with the public, and identifying issues quickly, escalating them through the management chain as needed **Qualifications** To be successful in this role, you will need: * A High School Diploma or equivalent * 2-5 years of related experience in customer service, call centers, or a similar field * Proficiency in MS Office * Excellent oral and written communication skills * Strong attention to detail * Previous healthcare experience is strongly preferred * Ability to obtain and maintain required clearance **Benefits** As a full-time employee of blithequark, you will enjoy a comprehensive benefits package, including: * Health, dental, and vision insurance * 401(k) retirement plan * Paid time off (PTO) and paid holidays * A hybrid schedule with 2 days of work-from-home flexibility * A jeans-every-day office environment that fosters a relaxed and productive atmosphere **Career Growth Opportunities** At blithequark, we are committed to helping our employees grow professionally and personally. We offer: * Opportunities for career advancement and professional development * Training and education programs to enhance your skills and knowledge * A collaborative and supportive work environment that encourages innovation and creativity * A culture of continuous learning and improvement **Work Environment and Company Culture** Our Greenbelt, MD office is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We strive to create a workplace that is welcoming, respectful, and supportive of all employees. Our company culture is built on the principles of: * Collaboration and teamwork * Innovation and creativity * Continuous learning and improvement * Respect and inclusivity * Excellence and accountability **Compensation and Perks** We offer a competitive salary and a comprehensive benefits package, including: * A salary range of $55,000 - $65,000 per year, depending on experience * Opportunities for bonuses and performance-based incentives * A comprehensive benefits package, including health, dental, and vision insurance, 401(k) retirement plan, and paid time off (PTO) and paid holidays **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job