Experienced Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, careerzynith
**Join careerzynith's dynamic team and be part of a revolution in healthcare!**
As a Customer Service Specialist in careerzynith's Healthcare Billing and Revenue Cycle Management team, you will play a vital role in delivering exceptional patient care and support. careerzynith is a leading healthcare organization that is transforming the primary care experience, and we're looking for passionate individuals to join our team. If you're a strong problem-solver with a passion for customer service and a desire to make a difference in healthcare, we want to hear from you!
**About careerzynith**
careerzynith is a forward-thinking healthcare organization that is dedicated to delivering high-quality care and service to our patients. We believe that every patient deserves exceptional support and care, and we're committed to making healthcare more accessible and less complicated for our members. Our team combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support.
**A Day in the Life**
As a Customer Service Specialist, you will be responsible for handling inbound calls from careerzynith patients regarding their medical bills, insurance claims, and payment inquiries. Your daily activities will include:
- Reviewing patient accounts and processing payments
- Explaining EOBs (Explanation of Benefits) and coordinating with internal stakeholders to resolve billing discrepancies
- Solving problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion
- Regular communication with insurance companies to verify benefits and claim status
- Documenting all interactions in the electronic health record system and following up on pending issues
**Key Responsibilities**
- Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals
- Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions
- Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, and maintain service level agreements in response time to admins and patients
- Assist admins with our member's billing needs via 1Life's tasking system to provide the best customer service
- Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy
- Master our technology suite, including RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to interact with team members and patients and complete daily work
- Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting all in-office providers with urgent & stat patient needs
**Essential Qualifications**
- 2+ years of customer service experience in a call center environment
- 1+ years with medical billing, insurance claims, or healthcare revenue cycle
- Demonstrated proficiency in Microsoft Office Suite
- Experience using electronic health records (EHR) or customer relationship management (CRM) systems
- Knowledge of HIPAA compliance and healthcare privacy regulations
- High school diploma or equivalent
**Preferred Qualifications**
- Spanish Speaking
- Ability to work various shifts
- Strong problem-solving and documentation skills
- Ability to type 45+ WPM while maintaining accuracy
**Work Environment and Company Culture**
careerzynith is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. Our team is passionate about delivering exceptional patient care and support, and we're looking for individuals who share our values. We offer a dynamic and supportive work environment, ongoing training and development opportunities, and a comprehensive benefits package.
**Compensation and Benefits**
careerzynith offers a competitive compensation package, including a base salary range of $41,600/year in our lowest geographic market up to $45,760/year in our highest geographic market. In addition to a full range of medical, financial, and other benefits, we also offer equity, sign-on payments, and other forms of compensation as part of a total compensation package.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient care and support, we want to hear from you! Apply now to join careerzynith's dynamic team and be part of a revolution in healthcare!
Apply Job!
Apply for this job
As a Customer Service Specialist in careerzynith's Healthcare Billing and Revenue Cycle Management team, you will play a vital role in delivering exceptional patient care and support. careerzynith is a leading healthcare organization that is transforming the primary care experience, and we're looking for passionate individuals to join our team. If you're a strong problem-solver with a passion for customer service and a desire to make a difference in healthcare, we want to hear from you!
**About careerzynith**
careerzynith is a forward-thinking healthcare organization that is dedicated to delivering high-quality care and service to our patients. We believe that every patient deserves exceptional support and care, and we're committed to making healthcare more accessible and less complicated for our members. Our team combines healthcare expertise with a customer-obsessed culture to deliver exceptional patient support.
**A Day in the Life**
As a Customer Service Specialist, you will be responsible for handling inbound calls from careerzynith patients regarding their medical bills, insurance claims, and payment inquiries. Your daily activities will include:
- Reviewing patient accounts and processing payments
- Explaining EOBs (Explanation of Benefits) and coordinating with internal stakeholders to resolve billing discrepancies
- Solving problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion
- Regular communication with insurance companies to verify benefits and claim status
- Documenting all interactions in the electronic health record system and following up on pending issues
**Key Responsibilities**
- Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals
- Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions
- Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, and maintain service level agreements in response time to admins and patients
- Assist admins with our member's billing needs via 1Life's tasking system to provide the best customer service
- Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy
- Master our technology suite, including RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to interact with team members and patients and complete daily work
- Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting all in-office providers with urgent & stat patient needs
**Essential Qualifications**
- 2+ years of customer service experience in a call center environment
- 1+ years with medical billing, insurance claims, or healthcare revenue cycle
- Demonstrated proficiency in Microsoft Office Suite
- Experience using electronic health records (EHR) or customer relationship management (CRM) systems
- Knowledge of HIPAA compliance and healthcare privacy regulations
- High school diploma or equivalent
**Preferred Qualifications**
- Spanish Speaking
- Ability to work various shifts
- Strong problem-solving and documentation skills
- Ability to type 45+ WPM while maintaining accuracy
**Work Environment and Company Culture**
careerzynith is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. Our team is passionate about delivering exceptional patient care and support, and we're looking for individuals who share our values. We offer a dynamic and supportive work environment, ongoing training and development opportunities, and a comprehensive benefits package.
**Compensation and Benefits**
careerzynith offers a competitive compensation package, including a base salary range of $41,600/year in our lowest geographic market up to $45,760/year in our highest geographic market. In addition to a full range of medical, financial, and other benefits, we also offer equity, sign-on payments, and other forms of compensation as part of a total compensation package.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient care and support, we want to hear from you! Apply now to join careerzynith's dynamic team and be part of a revolution in healthcare!
Apply Job!
Apply for this job