**Experienced Customer Service Specialist - Healthcare at arenaflex**
At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional customer service to our clients and patients. As a Customer Service Specialist - Healthcare, you'll play a vital role in ensuring that our clients' healthcare accounts are billed and paid accurately and timely. If you're a motivated, detail-oriented, and communicative individual who is passionate about delivering top-notch customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of healthcare solutions, dedicated to improving the lives of our clients and patients. Our team is comprised of talented professionals who share a common goal: to deliver exceptional service and support to our clients. We're committed to fostering a culture of innovation, collaboration, and continuous learning, and we're excited to welcome like-minded individuals to our team.
**Job Summary**
As a Customer Service Specialist - Healthcare, you'll be responsible for providing exceptional customer service to our clients and patients, ensuring that their healthcare accounts are billed and paid accurately and timely. You'll work closely with our team to resolve customer inquiries, gather information, and communicate options for resolution in a timely manner. If you're a motivated, detail-oriented, and communicative individual who is passionate about delivering top-notch customer service, we want to hear from you!
**Key Responsibilities**
* Medical Collections: Ensure that client-assigned healthcare accounts are billed and paid accurately and timely.
* Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts.
* Gathering information, performing research, and resolving customer inquiries.
* Communicate appropriate options for resolution in a timely manner.
* Inform customers/patients about services available, and assess their needs.
* Schedule work to ensure accurate phone coverage, prioritize calls, and escalate as required.
* Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.
* Other duties as assigned.
**Requirements**
* High school diploma or college degree from an accredited college or university.
* Spanish fluency preferable.
* Two to five years industry experience in medical revenue cycle management is required.
* Medical experience, either practical or classroom knowledge needed.
* Proven understanding of the medical revenue cycle.
* Demonstrated excellent verbal, written, and interpersonal communication skills.
* Demonstrated knowledge of HIPAA rules and regulations.
* Attention to detail.
* Good attendance record.
* Proven ability to work collaboratively in a team environment.
* Demonstrated ability to perform work in alignment with company mission and values.
* Proven PC proficiency in MS Office Suite Applications.
**Work Environment / Physical Requirements**
* Work environment is either remote or an office location.
* The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse, and telephone.
* Occasional lifting may be required up to 25 lbs.
* Must be able to sit for extended periods of time with frequent bending and stooping.
* Must have current, valid driver's license or reliable transportation to commute to/from work.
**Benefits**
* PTO – Accrued Day 1.
* Annual Personal Holiday.
* Paid Holidays.
* 401k With Match.
* Lucrative Employee Referral Bonus Program.
* Paid 20K Employee Life Insurance.
* Paid Employee Long-Term Disability.
* Employee Discounts.
* Medical, Dental, Vision, Accident, Critical Illness, Hospital indemnity, Voluntary Life, Short-Term Disability.
**Why Join arenaflex?**
* Competitive compensation package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
* Comprehensive benefits package.
* Employee discounts and perks.
**How to Apply**
If you're a motivated, detail-oriented, and communicative individual who is passionate about delivering top-notch customer service, we want to hear from you! Apply now to join our team as a Customer Service Specialist - Healthcare at arenaflex.
[Apply Now](https://ihire.allboardsolutions.in/apply-for-the-job/
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and equitable work environment.
**About arenaflex**
arenaflex is a leading provider of healthcare solutions, dedicated to improving the lives of our clients and patients. Our team is comprised of talented professionals who share a common goal: to deliver exceptional service and support to our clients. We're committed to fostering a culture of innovation, collaboration, and continuous learning, and we're excited to welcome like-minded individuals to our team.
**Job Summary**
As a Customer Service Specialist - Healthcare, you'll be responsible for providing exceptional customer service to our clients and patients, ensuring that their healthcare accounts are billed and paid accurately and timely. You'll work closely with our team to resolve customer inquiries, gather information, and communicate options for resolution in a timely manner. If you're a motivated, detail-oriented, and communicative individual who is passionate about delivering top-notch customer service, we want to hear from you!
**Key Responsibilities**
* Medical Collections: Ensure that client-assigned healthcare accounts are billed and paid accurately and timely.
* Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts.
* Gathering information, performing research, and resolving customer inquiries.
* Communicate appropriate options for resolution in a timely manner.
* Inform customers/patients about services available, and assess their needs.
* Schedule work to ensure accurate phone coverage, prioritize calls, and escalate as required.
* Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.
* Other duties as assigned.
**Requirements**
* High school diploma or college degree from an accredited college or university.
* Spanish fluency preferable.
* Two to five years industry experience in medical revenue cycle management is required.
* Medical experience, either practical or classroom knowledge needed.
* Proven understanding of the medical revenue cycle.
* Demonstrated excellent verbal, written, and interpersonal communication skills.
* Demonstrated knowledge of HIPAA rules and regulations.
* Attention to detail.
* Good attendance record.
* Proven ability to work collaboratively in a team environment.
* Demonstrated ability to perform work in alignment with company mission and values.
* Proven PC proficiency in MS Office Suite Applications.
**Work Environment / Physical Requirements**
* Work environment is either remote or an office location.
* The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse, and telephone.
* Occasional lifting may be required up to 25 lbs.
* Must be able to sit for extended periods of time with frequent bending and stooping.
* Must have current, valid driver's license or reliable transportation to commute to/from work.
**Benefits**
* PTO – Accrued Day 1.
* Annual Personal Holiday.
* Paid Holidays.
* 401k With Match.
* Lucrative Employee Referral Bonus Program.
* Paid 20K Employee Life Insurance.
* Paid Employee Long-Term Disability.
* Employee Discounts.
* Medical, Dental, Vision, Accident, Critical Illness, Hospital indemnity, Voluntary Life, Short-Term Disability.
**Why Join arenaflex?**
* Competitive compensation package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
* Comprehensive benefits package.
* Employee discounts and perks.
**How to Apply**
If you're a motivated, detail-oriented, and communicative individual who is passionate about delivering top-notch customer service, we want to hear from you! Apply now to join our team as a Customer Service Specialist - Healthcare at arenaflex.
[Apply Now](https://ihire.allboardsolutions.in/apply-for-the-job/
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and equitable work environment.