**Experienced Customer Service Specialist - German Speaker (Spain Remote) Temporary**

Join blithequark on an exciting journey as we continue to push the boundaries of innovation and excellence in the life sciences and healthcare industries. As a Customer Service Specialist with a strong background in maintaining databases in German, you will play a vital role in our multicultural team, which boasts over 54 different nationalities. If you're looking to be part of a dynamic, committed, and fun team that values diversity, inclusion, and belonging, this is an incredible opportunity to grow your career and make a meaningful impact. **About blithequark** blithequark is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. Our mission is to accelerate the development and commercialization of innovative medical treatments, ultimately improving patient outcomes and population health worldwide. With a strong commitment to diversity, inclusion, and belonging, we create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. **Position Purpose** We are seeking an experienced Customer Service Professional with a high level of German and excellent English skills to join our team. As a Customer Service Specialist, you will be responsible for updating reference databases with new products and changes in the German countries' markets, ensuring the quality of the data. You will also identify required changes to the existing reference file, work with local offices to correct inaccurate data, delete data, or add new entries, and perform quality control of maintained data. **Essential Functions** • Update reference databases with new products and changes in the German countries' markets, ensuring the quality of the data: Classify products, standardize and group data following the company hierarchies and business rules. • Identify required changes to the existing reference file. • Work together with Local offices to identify when and how to correct inaccurate data, delete data, or add new entries to make the reference files more complete. • Identify and resolve routine exceptions and issues. • Perform quality control of maintained data and apply corrections as required. • Maintain documentation of processes and procedures. **Skills & Other Requirements** • High level of German and mandatory High-level English. • Valuable experience maintaining and updating databases. • High school graduate or equivalent. • Highly organized with experience of working accurately to tight deadlines. • Excellent and professional communication skills (telephone and email). • Experience working for multi-national corporations is an advantage. **Why Join blithequark?** • We are recognized by Great Place to Work as the third best company to work for in Spain (March 2020). • We have been named on FORTUNE Magazine's World's Most Admired Companies list for the third year in a row (January 2020). • We were recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO). • We have been awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year. • We have been named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100 List, which recognizes the world's best service providers across a range of industries. **Our Commitment to Diversity, Inclusion, and Belonging** At blithequark, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation, and multi-talented collaboration harnesses innovation to deliver superior outcomes. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including training programs, mentorship, and career coaching. Our employees have the opportunity to work on high-profile projects, collaborate with talented colleagues, and contribute to our mission to accelerate innovation for a healthier world. **Work Environment and Company Culture Highlights** Our team is dynamic, committed, and fun, with a strong focus on diversity, inclusion, and belonging. We offer a collaborative and supportive work environment, with opportunities to learn and grow. Our company culture is built on a foundation of trust, respect, and open communication, and we are committed to creating a workplace that is inclusive and welcoming to all employees. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes health insurance, retirement savings, and paid time off. We also offer a range of perks, including flexible working hours, remote work options, and professional development opportunities. **How to Apply** If you are a motivated and experienced Customer Service Professional with a high level of German and excellent English skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration, such as age, race, national origin, gender, or other "protected status." **Join Our Team** We invite you to join our team and be part of a dynamic, committed, and fun team that values diversity, inclusion, and belonging. Apply now to become a part of our multicultural team and contribute to our mission to accelerate innovation for a healthier world. Apply for this job