Experienced Customer Service & Sales Representative – Industrial Supply Industry
At careerzynith, we're dedicated to providing exceptional customer service and support to our valued clients in the industrial supply industry. As a family-owned, third-generation company founded in 1976, we've built a reputation for reliability, expertise, and a commitment to excellence. We're now seeking an exceptional Customer Service & Sales Representative to join our team and help us continue to deliver outstanding results!
**About careerzynith**
careerzynith is a leading industrial supply company that has been serving the needs of businesses and organizations for over four decades. Our team of experts is passionate about providing top-notch products, services, and support to our clients, and we're committed to building long-lasting relationships based on trust, respect, and mutual benefit. As a Customer Service & Sales Representative at careerzynith, you'll have the opportunity to work with a diverse range of clients, from small startups to large corporations, and help them find the solutions they need to succeed.
**Job Description**
As a Customer Service & Sales Representative at careerzynith, you'll play a critical role in ensuring customer satisfaction and maintaining a positive relationship with our clients. Your primary responsibilities will include:
* Managing and assigning emails to ensure prompt and efficient communication with clients
* Processing invoices from suppliers and delivering customer invoices in a timely manner
* Receiving payments from customers and running credit card transactions with accuracy and attention to detail
* Entering tracking numbers into our ERP and eCommerce websites to ensure seamless order fulfillment
* Managing high-volume phone calls from customers and vendors, providing verbal and email quotes, and communicating with vendors to confirm price and availability
* Processing orders with vendors and confirming order acknowledgments to ensure timely delivery
* Keeping track of backorders and following up with vendors and customers to provide ship dates and updates
* Preparing and reconciling monthly payments to vendors and keeping track of past-due invoices
* Maintaining confidential financial documentation and ensuring compliance with all relevant regulations
**Essential Qualifications**
To succeed in this role, you'll need to possess the following essential qualifications:
* 3+ years of experience in e-commerce, support, and sales
* Excellent verbal, written, and typing skills, with the ability to communicate effectively with clients and vendors
* Highly detail-oriented and organized, with a strong work ethic and proactive approach to problem-solving
* Friendly and patient demeanor, with the ability to work in a fast-paced environment
* Proficient in Microsoft Office and eCommerce software
* Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
* Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines
**Preferred Qualifications**
While not essential, the following qualifications would be highly desirable:
* Experience working in the industrial supply industry
* Knowledge of ERP and eCommerce systems
* Familiarity with credit card processing and payment systems
* Strong analytical and problem-solving skills
* Ability to work in a team environment and collaborate with colleagues to achieve shared goals
**Skills and Competencies**
To succeed in this role, you'll need to possess the following skills and competencies:
* Excellent communication and interpersonal skills
* Strong organizational and time management skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Proficient in Microsoft Office and eCommerce software
* Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
* Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Customer Service & Sales Representative, you'll have access to a range of training and development opportunities, including:
* On-the-job training and mentorship from experienced colleagues
* Regular performance reviews and feedback to help you set and achieve goals
* Opportunities for career advancement and professional growth within the company
* Access to industry-leading training and development programs to enhance your skills and knowledge
**Work Environment and Company Culture**
careerzynith is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. As a Customer Service & Sales Representative, you'll be part of a close-knit team that's passionate about delivering exceptional results and building long-lasting relationships with our clients. Our company culture is built on the following values:
* Customer-centric approach
* Teamwork and collaboration
* Innovation and continuous improvement
* Respect and empathy for all employees and clients
* Commitment to excellence and quality
**Compensation, Perks, and Benefits**
As a Customer Service & Sales Representative at careerzynith, you'll enjoy a competitive salary and benefits package, including:
* $22 - $24 per hour
* Two weeks of paid time off, plus all major holidays
* One-hour paid lunch
* Annual raises and bonuses
* Health insurance
* 401(k) matching
* Paid time off
* Parental leave
* Work from home
* Equipment provided
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws.
Apply for this job
**About careerzynith**
careerzynith is a leading industrial supply company that has been serving the needs of businesses and organizations for over four decades. Our team of experts is passionate about providing top-notch products, services, and support to our clients, and we're committed to building long-lasting relationships based on trust, respect, and mutual benefit. As a Customer Service & Sales Representative at careerzynith, you'll have the opportunity to work with a diverse range of clients, from small startups to large corporations, and help them find the solutions they need to succeed.
**Job Description**
As a Customer Service & Sales Representative at careerzynith, you'll play a critical role in ensuring customer satisfaction and maintaining a positive relationship with our clients. Your primary responsibilities will include:
* Managing and assigning emails to ensure prompt and efficient communication with clients
* Processing invoices from suppliers and delivering customer invoices in a timely manner
* Receiving payments from customers and running credit card transactions with accuracy and attention to detail
* Entering tracking numbers into our ERP and eCommerce websites to ensure seamless order fulfillment
* Managing high-volume phone calls from customers and vendors, providing verbal and email quotes, and communicating with vendors to confirm price and availability
* Processing orders with vendors and confirming order acknowledgments to ensure timely delivery
* Keeping track of backorders and following up with vendors and customers to provide ship dates and updates
* Preparing and reconciling monthly payments to vendors and keeping track of past-due invoices
* Maintaining confidential financial documentation and ensuring compliance with all relevant regulations
**Essential Qualifications**
To succeed in this role, you'll need to possess the following essential qualifications:
* 3+ years of experience in e-commerce, support, and sales
* Excellent verbal, written, and typing skills, with the ability to communicate effectively with clients and vendors
* Highly detail-oriented and organized, with a strong work ethic and proactive approach to problem-solving
* Friendly and patient demeanor, with the ability to work in a fast-paced environment
* Proficient in Microsoft Office and eCommerce software
* Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
* Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines
**Preferred Qualifications**
While not essential, the following qualifications would be highly desirable:
* Experience working in the industrial supply industry
* Knowledge of ERP and eCommerce systems
* Familiarity with credit card processing and payment systems
* Strong analytical and problem-solving skills
* Ability to work in a team environment and collaborate with colleagues to achieve shared goals
**Skills and Competencies**
To succeed in this role, you'll need to possess the following skills and competencies:
* Excellent communication and interpersonal skills
* Strong organizational and time management skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Proficient in Microsoft Office and eCommerce software
* Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
* Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Customer Service & Sales Representative, you'll have access to a range of training and development opportunities, including:
* On-the-job training and mentorship from experienced colleagues
* Regular performance reviews and feedback to help you set and achieve goals
* Opportunities for career advancement and professional growth within the company
* Access to industry-leading training and development programs to enhance your skills and knowledge
**Work Environment and Company Culture**
careerzynith is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. As a Customer Service & Sales Representative, you'll be part of a close-knit team that's passionate about delivering exceptional results and building long-lasting relationships with our clients. Our company culture is built on the following values:
* Customer-centric approach
* Teamwork and collaboration
* Innovation and continuous improvement
* Respect and empathy for all employees and clients
* Commitment to excellence and quality
**Compensation, Perks, and Benefits**
As a Customer Service & Sales Representative at careerzynith, you'll enjoy a competitive salary and benefits package, including:
* $22 - $24 per hour
* Two weeks of paid time off, plus all major holidays
* One-hour paid lunch
* Annual raises and bonuses
* Health insurance
* 401(k) matching
* Paid time off
* Parental leave
* Work from home
* Equipment provided
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws.
Apply for this job