Experienced Customer Service & Sales Representative – Industrial Supply Expert
At careerzynith, we're a family-owned, third-generation industrial supply company founded in 1976, dedicated to providing top-notch products and exceptional customer service to our clients. We're seeking an exceptional Customer Service & Sales Representative to join our team and help us maintain our high standards of customer satisfaction and relationship-building.
**About careerzynith**
careerzynith has been a trusted name in the industrial supply industry for over 45 years, with a reputation for providing high-quality products and personalized service to our clients. Our team is passionate about delivering exceptional customer experiences, and we're committed to building long-lasting relationships with our clients. As a Customer Service & Sales Representative at careerzynith, you'll play a critical role in helping us achieve our mission of providing the best possible service to our clients.
**Job Description**
As a Customer Service & Sales Representative at careerzynith, you'll be responsible for providing exceptional customer service to our clients, managing high-volume calls and emails, and driving sales growth through proactive communication and relationship-building. Your primary goal will be to ensure customer satisfaction and maintain a positive relationship with our clients.
**Main Job Duties:**
* Manage and assign emails to ensure timely and efficient communication with clients
* Process invoices from suppliers and deliver customer invoices in a timely manner
* Receive payments from customers and run credit card transactions with accuracy and attention to detail
* Enter tracking numbers into careerzynith's ERP and eCommerce websites to ensure seamless order fulfillment
* Manage high-volume phone calls from customers and vendors, providing friendly and efficient service in a fast-paced environment
* Provide verbal and email quotes to customers, communicating clearly and concisely about product availability and pricing
* Communicate with vendors to confirm price and availability, ensuring accurate and timely order fulfillment
* Process orders with vendors and confirm order acknowledgments to ensure smooth order fulfillment
* Keep track of backorders and follow up with vendors and customers to provide accurate ship dates
* Prepare and reconcile monthly payments to vendors, ensuring accurate and timely financial transactions
* Keep track of past-due invoices and communicate with clients to resolve any outstanding issues
**Skills and Qualifications:**
* Excellent verbal, written, and typing skills, with the ability to communicate effectively with clients and vendors
* Highly detail-oriented, with a strong focus on accuracy and attention to detail
* Proactive work ethic and communication, with the ability to work independently and as part of a team
* High-level organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
* Friendly and patient demeanor in a fast-paced environment, with the ability to remain calm under pressure
* Proficient in Microsoft Office, with experience using eCommerce software and industrial equipment, supplies, filtration, or compressed air equipment a bonus
* Ability to maintain confidential financial documentation, with a strong focus on data security and integrity
* Require minimal supervision to complete work and meet deadlines, with a strong sense of accountability and responsibility
**Requirements:**
* E-commerce/Support & Sales experience: 3 years (Required)
* A reliable and fast internet connection is required for this position, with the ability to work from home and maintain a high level of productivity
**Benefits and Compensation:**
* Competitive hourly rate: $22 - $24 per hour
* Two weeks of paid time off, plus all major holidays, one-hour paid lunch, annual raises, and annual bonuses
* Comprehensive health insurance package, including medical, dental, and vision coverage
* 401(k) matching program, with a company match of up to 5%
* Paid time off, including vacation days, sick leave, and personal days
* Parental leave, with a minimum of 12 weeks of paid leave for new parents
* Work from home option, with the ability to work remotely and maintain a high level of productivity
* Equipment provided, including a computer, phone, and other necessary tools for the job
**Career Growth Opportunities and Learning Benefits:**
* careerzynith is committed to providing ongoing training and development opportunities for our employees, with a focus on career growth and advancement
* Opportunities for professional growth and development, including training programs, workshops, and conferences
* Collaborative and supportive work environment, with a focus on teamwork and open communication
* Recognition and rewards for outstanding performance, including bonuses and promotions
**Work Environment and Company Culture:**
* careerzynith is a family-owned company with a strong focus on customer service and relationship-building
* Collaborative and supportive work environment, with a focus on teamwork and open communication
* Flexible work arrangements, including work from home options and flexible hours
* Recognition and rewards for outstanding performance, including bonuses and promotions
* Opportunities for professional growth and development, including training programs, workshops, and conferences
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer:**
careerzynith is an Equal Opportunity Employer, committed to providing a diverse and inclusive work environment for all employees. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws.
Apply for this job
**About careerzynith**
careerzynith has been a trusted name in the industrial supply industry for over 45 years, with a reputation for providing high-quality products and personalized service to our clients. Our team is passionate about delivering exceptional customer experiences, and we're committed to building long-lasting relationships with our clients. As a Customer Service & Sales Representative at careerzynith, you'll play a critical role in helping us achieve our mission of providing the best possible service to our clients.
**Job Description**
As a Customer Service & Sales Representative at careerzynith, you'll be responsible for providing exceptional customer service to our clients, managing high-volume calls and emails, and driving sales growth through proactive communication and relationship-building. Your primary goal will be to ensure customer satisfaction and maintain a positive relationship with our clients.
**Main Job Duties:**
* Manage and assign emails to ensure timely and efficient communication with clients
* Process invoices from suppliers and deliver customer invoices in a timely manner
* Receive payments from customers and run credit card transactions with accuracy and attention to detail
* Enter tracking numbers into careerzynith's ERP and eCommerce websites to ensure seamless order fulfillment
* Manage high-volume phone calls from customers and vendors, providing friendly and efficient service in a fast-paced environment
* Provide verbal and email quotes to customers, communicating clearly and concisely about product availability and pricing
* Communicate with vendors to confirm price and availability, ensuring accurate and timely order fulfillment
* Process orders with vendors and confirm order acknowledgments to ensure smooth order fulfillment
* Keep track of backorders and follow up with vendors and customers to provide accurate ship dates
* Prepare and reconcile monthly payments to vendors, ensuring accurate and timely financial transactions
* Keep track of past-due invoices and communicate with clients to resolve any outstanding issues
**Skills and Qualifications:**
* Excellent verbal, written, and typing skills, with the ability to communicate effectively with clients and vendors
* Highly detail-oriented, with a strong focus on accuracy and attention to detail
* Proactive work ethic and communication, with the ability to work independently and as part of a team
* High-level organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
* Friendly and patient demeanor in a fast-paced environment, with the ability to remain calm under pressure
* Proficient in Microsoft Office, with experience using eCommerce software and industrial equipment, supplies, filtration, or compressed air equipment a bonus
* Ability to maintain confidential financial documentation, with a strong focus on data security and integrity
* Require minimal supervision to complete work and meet deadlines, with a strong sense of accountability and responsibility
**Requirements:**
* E-commerce/Support & Sales experience: 3 years (Required)
* A reliable and fast internet connection is required for this position, with the ability to work from home and maintain a high level of productivity
**Benefits and Compensation:**
* Competitive hourly rate: $22 - $24 per hour
* Two weeks of paid time off, plus all major holidays, one-hour paid lunch, annual raises, and annual bonuses
* Comprehensive health insurance package, including medical, dental, and vision coverage
* 401(k) matching program, with a company match of up to 5%
* Paid time off, including vacation days, sick leave, and personal days
* Parental leave, with a minimum of 12 weeks of paid leave for new parents
* Work from home option, with the ability to work remotely and maintain a high level of productivity
* Equipment provided, including a computer, phone, and other necessary tools for the job
**Career Growth Opportunities and Learning Benefits:**
* careerzynith is committed to providing ongoing training and development opportunities for our employees, with a focus on career growth and advancement
* Opportunities for professional growth and development, including training programs, workshops, and conferences
* Collaborative and supportive work environment, with a focus on teamwork and open communication
* Recognition and rewards for outstanding performance, including bonuses and promotions
**Work Environment and Company Culture:**
* careerzynith is a family-owned company with a strong focus on customer service and relationship-building
* Collaborative and supportive work environment, with a focus on teamwork and open communication
* Flexible work arrangements, including work from home options and flexible hours
* Recognition and rewards for outstanding performance, including bonuses and promotions
* Opportunities for professional growth and development, including training programs, workshops, and conferences
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer:**
careerzynith is an Equal Opportunity Employer, committed to providing a diverse and inclusive work environment for all employees. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws.
Apply for this job