Experienced Customer Service & Sales Representative – E-commerce & Industrial Supply Expert
At careerzynith, we're a family-owned, third-generation industrial supply company founded in 1976, dedicated to providing exceptional customer service and top-notch products to our clients. We're seeking an exceptional Customer Service & Sales Representative to join our team and help us maintain our high standards of customer satisfaction and relationship-building.
**Job Description:**
As a Customer Service & Sales Representative at careerzynith, you'll play a vital role in ensuring our customers receive the best possible experience. You'll be the face of our company, handling high-volume calls and emails with a consistently friendly and efficient manner. Your exceptional organizational skills, attention to detail, and ability to multitask will enable you to manage multiple tasks simultaneously, including:
* Managing and assigning emails to ensure timely responses to customer inquiries
* Processing invoices from suppliers and delivering customer invoices in a timely manner
* Receiving payments from customers and running credit card transactions with accuracy
* Entering tracking numbers into our ERP and e-commerce websites to ensure seamless order fulfillment
* Handling high-volume phone calls from customers and vendors, providing verbal and email quotes, and communicating with vendors to confirm price and availability
* Processing orders with vendors and confirming order acknowledgments to ensure timely delivery
* Keeping track of backorders and following up with vendors and customers to provide accurate ship dates
* Preparing and reconciling monthly payments to vendors and keeping track of past-due invoices
**Essential Qualifications:**
* 3+ years of experience in e-commerce, customer support, and sales
* Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers and vendors
* Highly detail-oriented and proactive work ethic, with a focus on providing exceptional customer service
* High-level organizational skills, with the ability to multitask and prioritize tasks effectively
* Friendly and patient demeanor in a fast-paced environment, with the ability to maintain a positive attitude under pressure
* Proficient in Microsoft Office and experience with e-commerce software
* Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
* Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines
**Preferred Qualifications:**
* Experience working in a similar role at an industrial supply company or e-commerce platform
* Familiarity with ERP systems and e-commerce websites
* Strong analytical and problem-solving skills, with the ability to think critically and resolve issues efficiently
* Ability to work in a team environment and collaborate with colleagues to achieve common goals
**Skills and Competencies:**
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and vendors
* Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
* Ability to work in a fast-paced environment, with a focus on providing exceptional customer service
* Proficient in Microsoft Office and e-commerce software, with the ability to learn new systems and technologies quickly
* Strong analytical and problem-solving skills, with the ability to think critically and resolve issues efficiently
* Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines
**Career Growth Opportunities and Learning Benefits:**
At careerzynith, we're committed to helping our employees grow and develop their skills and careers. As a Customer Service & Sales Representative, you'll have the opportunity to:
* Develop your skills and knowledge in e-commerce, customer support, and sales
* Work with a talented team of professionals who are passionate about providing exceptional customer service
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your role
* Enjoy a dynamic and supportive work environment that encourages collaboration and teamwork
**Work Environment and Company Culture:**
At careerzynith, we're proud of our company culture and work environment. We're a family-owned business that values:
* Exceptional customer service and relationship-building
* Teamwork and collaboration
* Continuous learning and development
* Innovation and creativity
* Diversity and inclusion
We offer a dynamic and supportive work environment that encourages collaboration and teamwork. Our office is located in a convenient and accessible location, with plenty of parking and amenities nearby.
**Compensation, Perks, and Benefits:**
We offer a competitive salary of $22-$24 per hour, plus:
* Two weeks of paid time off, plus all major holidays
* One-hour paid lunch
* Annual raises and bonuses
* Health insurance
* 401(k) matching
* Paid time off
* Parental leave
* Work from home options
* Equipment provided
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer:**
careerzynith is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws.
Apply for this job
**Job Description:**
As a Customer Service & Sales Representative at careerzynith, you'll play a vital role in ensuring our customers receive the best possible experience. You'll be the face of our company, handling high-volume calls and emails with a consistently friendly and efficient manner. Your exceptional organizational skills, attention to detail, and ability to multitask will enable you to manage multiple tasks simultaneously, including:
* Managing and assigning emails to ensure timely responses to customer inquiries
* Processing invoices from suppliers and delivering customer invoices in a timely manner
* Receiving payments from customers and running credit card transactions with accuracy
* Entering tracking numbers into our ERP and e-commerce websites to ensure seamless order fulfillment
* Handling high-volume phone calls from customers and vendors, providing verbal and email quotes, and communicating with vendors to confirm price and availability
* Processing orders with vendors and confirming order acknowledgments to ensure timely delivery
* Keeping track of backorders and following up with vendors and customers to provide accurate ship dates
* Preparing and reconciling monthly payments to vendors and keeping track of past-due invoices
**Essential Qualifications:**
* 3+ years of experience in e-commerce, customer support, and sales
* Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers and vendors
* Highly detail-oriented and proactive work ethic, with a focus on providing exceptional customer service
* High-level organizational skills, with the ability to multitask and prioritize tasks effectively
* Friendly and patient demeanor in a fast-paced environment, with the ability to maintain a positive attitude under pressure
* Proficient in Microsoft Office and experience with e-commerce software
* Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
* Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines
**Preferred Qualifications:**
* Experience working in a similar role at an industrial supply company or e-commerce platform
* Familiarity with ERP systems and e-commerce websites
* Strong analytical and problem-solving skills, with the ability to think critically and resolve issues efficiently
* Ability to work in a team environment and collaborate with colleagues to achieve common goals
**Skills and Competencies:**
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and vendors
* Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
* Ability to work in a fast-paced environment, with a focus on providing exceptional customer service
* Proficient in Microsoft Office and e-commerce software, with the ability to learn new systems and technologies quickly
* Strong analytical and problem-solving skills, with the ability to think critically and resolve issues efficiently
* Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines
**Career Growth Opportunities and Learning Benefits:**
At careerzynith, we're committed to helping our employees grow and develop their skills and careers. As a Customer Service & Sales Representative, you'll have the opportunity to:
* Develop your skills and knowledge in e-commerce, customer support, and sales
* Work with a talented team of professionals who are passionate about providing exceptional customer service
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your role
* Enjoy a dynamic and supportive work environment that encourages collaboration and teamwork
**Work Environment and Company Culture:**
At careerzynith, we're proud of our company culture and work environment. We're a family-owned business that values:
* Exceptional customer service and relationship-building
* Teamwork and collaboration
* Continuous learning and development
* Innovation and creativity
* Diversity and inclusion
We offer a dynamic and supportive work environment that encourages collaboration and teamwork. Our office is located in a convenient and accessible location, with plenty of parking and amenities nearby.
**Compensation, Perks, and Benefits:**
We offer a competitive salary of $22-$24 per hour, plus:
* Two weeks of paid time off, plus all major holidays
* One-hour paid lunch
* Annual raises and bonuses
* Health insurance
* 401(k) matching
* Paid time off
* Parental leave
* Work from home options
* Equipment provided
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer:**
careerzynith is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws.
Apply for this job