Experienced Customer Service Research Analyst – Data Validation and Global Support
At careerzynith, we're dedicated to unlocking the power of data through analytics, creating a better tomorrow for our clients and our team members. As a global leader in business information, we're passionate about what we do and committed to helping clients turn uncertainty into confidence, risk into opportunity, and potential into prosperity. Our award-winning culture is built on creativity, innovation, and growth, and we're always looking for bold and diverse thinkers to join our team.
As an Experienced Customer Service Research Analyst at careerzynith, you'll play a critical role in providing high-quality service to our global customers. You'll be responsible for researching, fact-checking, and validating business information to ensure accuracy and consistency. Your exceptional communication and interpersonal skills will enable you to build strong relationships with customers, and your analytical skills will help you navigate complex issues.
**Key Responsibilities:**
* Research, fact-checking, and validation skills to ensure valid data sources and verify accuracy
* Provide accurate, timely, complete, and consistent global customer support involving telephone inquiries, email requests, and web-based inquiries from customers of careerzynith, including customers, sales representatives, and 3rd Party customers
* Take ownership and have full resolution responsibility throughout the entire interaction with the customer, upholding high levels of customer satisfaction (CSAT) and appropriate operational performance standards
* Work in a team environment to provide an exceptional level of service to all customers by listening empathetically to the customer, identifying, and defining the customer needs, and delivering service to meet those needs
* Make outbound phone calls as needed to confirm business information
* Maintain a high level of professionalism with clients by phone or email and work to establish a positive rapport with every customer
* Update customer information in the customer service system/CRM during and after each call
* Develop and build knowledge on careerzynith products, services, data supply chain, customer service tools, procedures, and technology
**Key Requirements:**
* Knowledge and ability to use computers and related Microsoft office products efficiently
* Ability to multitask and thrive in a fast-paced teaming environment
* Excellent typing skills
* Well-developed communication and interpersonal skills, including active listening, probing, ability to build empathy, situational awareness, and adaptation, problem-solving, and a team-based orientation
* Written and verbal English language skills required
* A detail and process orientation and ability to work in an environment of ambiguity
* Ability to have analytical skills and deal with complex issues
* Must have flexible work availability
* Must be 18 years of age or older
* High School Diploma at Minimum (Associate degree in business-related degree preferred)
**Additional Information:**
At careerzynith, we offer a range of benefits to support our team members' well-being and career growth. These include:
* Generous paid time off in your first year, increasing with tenure
* Up to 16 weeks 100% paid parental leave after one year of employment
* Paid sick time to care for yourself or family members
* Education assistance and extensive training resources
* Do Good Program: Paid volunteer days and donation matching
* Competitive 401(k) & Employee Stock Purchase Plan with company matching
* Health & wellness benefits, including discounted Wellhub membership rates
* Medical, dental, and vision insurance for you, spouse/partner, and dependents
If you're passionate about data, customer service, and global support, and you're looking for a challenging and rewarding role, we encourage you to apply to this Experienced Customer Service Research Analyst position at careerzynith.
**How to Apply:**
To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We're an equal opportunities employer and welcome applications from diverse candidates. If you need an accommodation because of a disability to search and apply for a career opportunity with careerzynith, please send an e-mail to [email protected] to let us know the nature of your accommodation request and your contact information.
Apply to this job
Apply for this job
As an Experienced Customer Service Research Analyst at careerzynith, you'll play a critical role in providing high-quality service to our global customers. You'll be responsible for researching, fact-checking, and validating business information to ensure accuracy and consistency. Your exceptional communication and interpersonal skills will enable you to build strong relationships with customers, and your analytical skills will help you navigate complex issues.
**Key Responsibilities:**
* Research, fact-checking, and validation skills to ensure valid data sources and verify accuracy
* Provide accurate, timely, complete, and consistent global customer support involving telephone inquiries, email requests, and web-based inquiries from customers of careerzynith, including customers, sales representatives, and 3rd Party customers
* Take ownership and have full resolution responsibility throughout the entire interaction with the customer, upholding high levels of customer satisfaction (CSAT) and appropriate operational performance standards
* Work in a team environment to provide an exceptional level of service to all customers by listening empathetically to the customer, identifying, and defining the customer needs, and delivering service to meet those needs
* Make outbound phone calls as needed to confirm business information
* Maintain a high level of professionalism with clients by phone or email and work to establish a positive rapport with every customer
* Update customer information in the customer service system/CRM during and after each call
* Develop and build knowledge on careerzynith products, services, data supply chain, customer service tools, procedures, and technology
**Key Requirements:**
* Knowledge and ability to use computers and related Microsoft office products efficiently
* Ability to multitask and thrive in a fast-paced teaming environment
* Excellent typing skills
* Well-developed communication and interpersonal skills, including active listening, probing, ability to build empathy, situational awareness, and adaptation, problem-solving, and a team-based orientation
* Written and verbal English language skills required
* A detail and process orientation and ability to work in an environment of ambiguity
* Ability to have analytical skills and deal with complex issues
* Must have flexible work availability
* Must be 18 years of age or older
* High School Diploma at Minimum (Associate degree in business-related degree preferred)
**Additional Information:**
At careerzynith, we offer a range of benefits to support our team members' well-being and career growth. These include:
* Generous paid time off in your first year, increasing with tenure
* Up to 16 weeks 100% paid parental leave after one year of employment
* Paid sick time to care for yourself or family members
* Education assistance and extensive training resources
* Do Good Program: Paid volunteer days and donation matching
* Competitive 401(k) & Employee Stock Purchase Plan with company matching
* Health & wellness benefits, including discounted Wellhub membership rates
* Medical, dental, and vision insurance for you, spouse/partner, and dependents
If you're passionate about data, customer service, and global support, and you're looking for a challenging and rewarding role, we encourage you to apply to this Experienced Customer Service Research Analyst position at careerzynith.
**How to Apply:**
To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We're an equal opportunities employer and welcome applications from diverse candidates. If you need an accommodation because of a disability to search and apply for a career opportunity with careerzynith, please send an e-mail to [email protected] to let us know the nature of your accommodation request and your contact information.
Apply to this job
Apply for this job