Experienced Customer Service Representative/Inside Sales Representative – HVAC Sales and Service
At careerzynith, we're committed to delivering exceptional customer experiences and providing top-notch products and services to our valued clients. As a Customer Service Representative/Inside Sales Representative, you'll play a vital role in driving sales growth, building strong relationships with customers, and ensuring seamless interactions across various channels.
**Why Join careerzynith?**
* Benefits are effective on day one for all full-time direct hires, ensuring you can start enjoying the perks of working with us from the very beginning.
* Our comprehensive training programs will help you develop new skills and advance your career, providing a clear path for growth and development.
* As part of a global company, you'll be part of a diverse and dynamic team, with opportunities to collaborate with colleagues from around the world.
* careerzynith is a global leader in the HVAC industry, backed by the renowned Daikin Industries, Ltd. This means you'll be working with a company that's committed to innovation, quality, and customer satisfaction.
**Key Responsibilities:**
* Help the Division deliver on its sales targets, including the new business component, by maintaining active communication with customers about new product launches, services, supplies, and sales promotions.
* Provide exceptional customer service through face-to-face interactions, phone calls, and emails, ensuring that every customer feels valued and supported.
* Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy and attention to detail.
* Recommend alternative products based on cost, availability, or specifications as needed, demonstrating your expertise and knowledge of our products.
* Obtain and monitor scheduled shipment dates to ensure timely delivery, and expedite as necessary, coordinating with manufacturing, sales, distribution, and vendors.
* Generate new and repeat sales by providing timely and accurate product and technical information, educating customers about product terminology, features, and benefits.
* Provide accurate information regarding availability of in-stock items, ensuring that customers receive the best possible service.
* Assist customers with warranties and returns, resolving issues promptly and professionally.
* Collaborate with the Branch Manager to determine the best methods for resolving problems, ensuring customer satisfaction and adherence to company policies.
* Train new customer service/inside sales representatives, sharing your knowledge and expertise to help them succeed.
* Periodically reach out to customers to determine their satisfaction with our organization, products, and services, gathering valuable feedback to improve our offerings.
* Maintain records and prepare reports on sales activities, providing insights and data to inform business decisions.
* Expand your knowledge of HVAC products and stay up-to-date with the latest industry trends, ensuring that you're always equipped to provide expert advice and guidance.
**Essential Qualifications:**
* 6+ years of progressive sales experience, with a strong track record of meeting or exceeding sales targets.
* 5+ years of experience in the HVAC industry, with a deep understanding of our products and services.
* High School diploma or GED equivalent, with some college preferred. HVAC certification is a plus.
**Preferred Qualifications:**
* Bachelor's degree in a related field, such as business, marketing, or engineering.
* Proven experience in customer service, sales, or a related field, with a strong focus on building relationships and driving sales growth.
* Familiarity with HVAC products and services, including knowledge of industry trends and developments.
**Skills and Competencies:**
* Extensive knowledge of HVAC equipment and products, with the ability to explain technical information clearly and concisely.
* Excellent customer service and relationship management skills, with the ability to handle difficult customers and resolve issues promptly.
* Strong phone etiquette and email communication skills, with the ability to effectively communicate with customers and colleagues.
* Ability to work in a fast-paced environment, handling high-volume customer traffic and prioritizing tasks effectively.
* High level of attention to detail and accuracy, with the ability to maintain accurate records and reports.
* Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
* Ability to establish positive working relationships with internal and external customers and employees, with a strong focus on teamwork and collaboration.
**Work Environment and Culture:**
* careerzynith is committed to creating a positive and inclusive work environment, where every employee feels valued and supported.
* Our company culture is built on a foundation of innovation, quality, and customer satisfaction, with a strong focus on teamwork and collaboration.
* We offer a range of benefits and perks, including comprehensive training programs, career growth opportunities, and a competitive salary and bonus structure.
**Compensation and Benefits:**
* Competitive salary and bonus structure, with opportunities for growth and advancement.
* Comprehensive benefits package, including health insurance, retirement savings, and paid time off.
* Ongoing training and development opportunities, with a focus on building new skills and advancing your career.
* Collaborative and dynamic work environment, with a strong focus on teamwork and collaboration.
**How to Apply:**
If you're a motivated and results-driven individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications, and we'll be in touch to discuss further.
Apply for this job
**Why Join careerzynith?**
* Benefits are effective on day one for all full-time direct hires, ensuring you can start enjoying the perks of working with us from the very beginning.
* Our comprehensive training programs will help you develop new skills and advance your career, providing a clear path for growth and development.
* As part of a global company, you'll be part of a diverse and dynamic team, with opportunities to collaborate with colleagues from around the world.
* careerzynith is a global leader in the HVAC industry, backed by the renowned Daikin Industries, Ltd. This means you'll be working with a company that's committed to innovation, quality, and customer satisfaction.
**Key Responsibilities:**
* Help the Division deliver on its sales targets, including the new business component, by maintaining active communication with customers about new product launches, services, supplies, and sales promotions.
* Provide exceptional customer service through face-to-face interactions, phone calls, and emails, ensuring that every customer feels valued and supported.
* Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy and attention to detail.
* Recommend alternative products based on cost, availability, or specifications as needed, demonstrating your expertise and knowledge of our products.
* Obtain and monitor scheduled shipment dates to ensure timely delivery, and expedite as necessary, coordinating with manufacturing, sales, distribution, and vendors.
* Generate new and repeat sales by providing timely and accurate product and technical information, educating customers about product terminology, features, and benefits.
* Provide accurate information regarding availability of in-stock items, ensuring that customers receive the best possible service.
* Assist customers with warranties and returns, resolving issues promptly and professionally.
* Collaborate with the Branch Manager to determine the best methods for resolving problems, ensuring customer satisfaction and adherence to company policies.
* Train new customer service/inside sales representatives, sharing your knowledge and expertise to help them succeed.
* Periodically reach out to customers to determine their satisfaction with our organization, products, and services, gathering valuable feedback to improve our offerings.
* Maintain records and prepare reports on sales activities, providing insights and data to inform business decisions.
* Expand your knowledge of HVAC products and stay up-to-date with the latest industry trends, ensuring that you're always equipped to provide expert advice and guidance.
**Essential Qualifications:**
* 6+ years of progressive sales experience, with a strong track record of meeting or exceeding sales targets.
* 5+ years of experience in the HVAC industry, with a deep understanding of our products and services.
* High School diploma or GED equivalent, with some college preferred. HVAC certification is a plus.
**Preferred Qualifications:**
* Bachelor's degree in a related field, such as business, marketing, or engineering.
* Proven experience in customer service, sales, or a related field, with a strong focus on building relationships and driving sales growth.
* Familiarity with HVAC products and services, including knowledge of industry trends and developments.
**Skills and Competencies:**
* Extensive knowledge of HVAC equipment and products, with the ability to explain technical information clearly and concisely.
* Excellent customer service and relationship management skills, with the ability to handle difficult customers and resolve issues promptly.
* Strong phone etiquette and email communication skills, with the ability to effectively communicate with customers and colleagues.
* Ability to work in a fast-paced environment, handling high-volume customer traffic and prioritizing tasks effectively.
* High level of attention to detail and accuracy, with the ability to maintain accurate records and reports.
* Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
* Ability to establish positive working relationships with internal and external customers and employees, with a strong focus on teamwork and collaboration.
**Work Environment and Culture:**
* careerzynith is committed to creating a positive and inclusive work environment, where every employee feels valued and supported.
* Our company culture is built on a foundation of innovation, quality, and customer satisfaction, with a strong focus on teamwork and collaboration.
* We offer a range of benefits and perks, including comprehensive training programs, career growth opportunities, and a competitive salary and bonus structure.
**Compensation and Benefits:**
* Competitive salary and bonus structure, with opportunities for growth and advancement.
* Comprehensive benefits package, including health insurance, retirement savings, and paid time off.
* Ongoing training and development opportunities, with a focus on building new skills and advancing your career.
* Collaborative and dynamic work environment, with a strong focus on teamwork and collaboration.
**How to Apply:**
If you're a motivated and results-driven individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications, and we'll be in touch to discuss further.
Apply for this job