**Experienced Customer Service Representative/Dispatcher – Residential HVAC and Plumbing Services**

At arenaflex, we're dedicated to creating comfort through indoor heating and air conditioning. Founded in 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. Our commitment to exceptional customer service has earned us a reputation for reliability, expertise, and a passion for delivering unparalleled comfort solutions. We're seeking an experienced Customer Service Representative/Dispatcher to join our team in Manassas, VA. As a key member of our dispatch team, you'll be responsible for handling inbound phone calls, scheduling service and maintenance for our Residential Department, and maintaining a positive team atmosphere with all members of the dispatch team. **Job Responsibilities:** * Handle inbound phone calls for scheduling service and maintenance for our Residential Department * Maintain our customer database, ensuring accurate and up-to-date information * Make daily outbound phone calls to customers and technicians to confirm appointments and resolve any issues * Route technicians based on location, ensuring timely and efficient service delivery * Collaborate with the dispatch team to ensure seamless communication and a positive customer experience * Participate in ongoing training and professional development to enhance your skills and knowledge * Work closely with the Residential Department to resolve customer complaints and concerns **Schedule:** * Wednesday: In-office work at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break) * Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) (not on Wednesday) **Qualifications:** * Previous call center experience (at least 1 year) * Ability to type at a speed of approximately 70 words per minute * Excellent communication and interpersonal skills * Ability to handle high call volumes and work under pressure * Familiarity with main cities and locations in Northern Virginia * Ability to accurately document information into our customer database (Service Titan) * Strong problem-solving and conflict resolution skills **Remote Work Requirements:** * High-speed internet connection * Quiet workspace with minimal background noise * arenaflex will provide a laptop and cell phone, but you must provide your own equipment and ensure a reliable internet connection **Benefits and Culture:** * Comprehensive medical, dental, vision, STD, LTD, and life insurance package * 401(k) retirement plan with company match * 7 paid holidays per year * Paid vacation and personal days * Ongoing education and training opportunities * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **What We Offer:** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Ongoing education and training opportunities **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! **Apply Now:** To apply for this role, please click on the link below: Apply for the job now! Apply for this job Apply for this job