Experienced Customer Service Representative/Dispatcher – Remote Opportunity with careerzynith
**Job Summary:**
Join careerzynith, a leading provider of innovative solutions for indoor heating and air conditioning, as a Customer Service Representative/Dispatcher. This exciting remote opportunity will allow you to work from the comfort of your own home, while providing exceptional customer service and support to our valued clients. As a key member of our dispatch team, you will be responsible for handling inbound phone calls, maintaining our customer database, and ensuring seamless communication between our technicians and clients.
**About careerzynith:**
careerzynith has been a trusted name in the industry since 1979, with a commitment to delivering exceptional comfort solutions to residential and commercial clients in Northern Virginia. Our values of integrity, teamwork, and customer satisfaction have guided our growth from a small family-owned service business to a leading provider of HVAC and Plumbing services.
**Job Role:**
As a Customer Service Representative/Dispatcher with careerzynith, you will be responsible for:
* Handling inbound phone calls for scheduling service and maintenance for our Residential Department
* Maintaining our customer database, ensuring accurate and up-to-date information
* Making daily outbound phone calls to clients and technicians to confirm appointments and provide updates
* Routing technicians based on location to ensure efficient and timely service delivery
* Maintaining a positive team atmosphere with all members of the dispatch team
* Collaborating with other departments to resolve customer issues and improve overall customer satisfaction
**Schedule:**
* Wednesday: In-office work at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
* Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) (not on Wednesday)
**Qualifications:**
* Previous call center experience (at least 1 year)
* Ability to type at a speed of approximately 70 words per minute
* Excellent communication and interpersonal skills
* Ability to handle high call volumes and work under pressure
* Familiarity with main cities and locations in Northern Virginia
* Ability to accurately document information into our customer database (Service Titan)
* Strong problem-solving and analytical skills
**Remote Work Requirements:**
* High-speed internet connection
* Quiet workspace with minimal background noise
* careerzynith will provide a laptop and cell phone, but candidates must provide their own equipment and ensure a reliable internet connection
**Benefits and Culture:**
* Comprehensive medical, dental, vision, STD, LTD, and life insurance package
* 401(k) retirement plan with company match
* 7 paid holidays per year
* Paid vacation and personal days
* Opportunities for continued education and professional growth
* Collaborative and supportive work environment with a friendly team
**Compensation:**
* Competitive salary
* Opportunities for career growth and advancement
* Recognition and rewards for outstanding performance
**How to Apply:**
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity with careerzynith. Even if you feel you're not a perfect match, we'd still love to hear from you. Join our team and be part of a dynamic and growing organization that values its employees and customers.
**Apply Now:**
Apply To This Job
**Why careerzynith?**
At careerzynith, we believe in creating a positive and supportive work environment that fosters growth and development. Our team is dedicated to delivering exceptional customer service and support, and we're looking for like-minded individuals to join our ranks. If you're passionate about customer service and want to be part of a dynamic and growing organization, we encourage you to apply for this exciting opportunity.
Apply for this job
Join careerzynith, a leading provider of innovative solutions for indoor heating and air conditioning, as a Customer Service Representative/Dispatcher. This exciting remote opportunity will allow you to work from the comfort of your own home, while providing exceptional customer service and support to our valued clients. As a key member of our dispatch team, you will be responsible for handling inbound phone calls, maintaining our customer database, and ensuring seamless communication between our technicians and clients.
**About careerzynith:**
careerzynith has been a trusted name in the industry since 1979, with a commitment to delivering exceptional comfort solutions to residential and commercial clients in Northern Virginia. Our values of integrity, teamwork, and customer satisfaction have guided our growth from a small family-owned service business to a leading provider of HVAC and Plumbing services.
**Job Role:**
As a Customer Service Representative/Dispatcher with careerzynith, you will be responsible for:
* Handling inbound phone calls for scheduling service and maintenance for our Residential Department
* Maintaining our customer database, ensuring accurate and up-to-date information
* Making daily outbound phone calls to clients and technicians to confirm appointments and provide updates
* Routing technicians based on location to ensure efficient and timely service delivery
* Maintaining a positive team atmosphere with all members of the dispatch team
* Collaborating with other departments to resolve customer issues and improve overall customer satisfaction
**Schedule:**
* Wednesday: In-office work at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
* Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) (not on Wednesday)
**Qualifications:**
* Previous call center experience (at least 1 year)
* Ability to type at a speed of approximately 70 words per minute
* Excellent communication and interpersonal skills
* Ability to handle high call volumes and work under pressure
* Familiarity with main cities and locations in Northern Virginia
* Ability to accurately document information into our customer database (Service Titan)
* Strong problem-solving and analytical skills
**Remote Work Requirements:**
* High-speed internet connection
* Quiet workspace with minimal background noise
* careerzynith will provide a laptop and cell phone, but candidates must provide their own equipment and ensure a reliable internet connection
**Benefits and Culture:**
* Comprehensive medical, dental, vision, STD, LTD, and life insurance package
* 401(k) retirement plan with company match
* 7 paid holidays per year
* Paid vacation and personal days
* Opportunities for continued education and professional growth
* Collaborative and supportive work environment with a friendly team
**Compensation:**
* Competitive salary
* Opportunities for career growth and advancement
* Recognition and rewards for outstanding performance
**How to Apply:**
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity with careerzynith. Even if you feel you're not a perfect match, we'd still love to hear from you. Join our team and be part of a dynamic and growing organization that values its employees and customers.
**Apply Now:**
Apply To This Job
**Why careerzynith?**
At careerzynith, we believe in creating a positive and supportive work environment that fosters growth and development. Our team is dedicated to delivering exceptional customer service and support, and we're looking for like-minded individuals to join our ranks. If you're passionate about customer service and want to be part of a dynamic and growing organization, we encourage you to apply for this exciting opportunity.
Apply for this job