Experienced Customer Service Representative/Dispatcher – Remote Opportunity with careerzynith
At careerzynith, we're dedicated to creating comfort through indoor heating and air conditioning. Founded in 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. Our commitment to exceptional customer service has been the driving force behind our success, and we're now seeking an experienced Customer Service Representative/Dispatcher to join our team.
**About careerzynith**
careerzynith is a dynamic and growing company that values innovation, teamwork, and customer satisfaction. We're passionate about delivering top-notch service to our customers, and we're looking for like-minded individuals to join our team. As a Customer Service Representative/Dispatcher, you'll play a vital role in ensuring our customers receive the best possible experience.
**Job Role**
As a Customer Service Representative/Dispatcher, you'll be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:
* Maintaining our customer database
* Making daily outbound phone calls to customers and technicians
* Routing technicians based on location to ensure timely service
* Maintaining a positive team atmosphere with all members of the dispatch team
* Collaborating with the dispatch team to ensure seamless communication and efficient service delivery
**Schedule**
Our Customer Service Representative/Dispatchers work a flexible schedule that includes:
* Wednesday: In-office work at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
* Monday, Tuesday, Thursday, and Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)
**Qualifications**
To be successful in this role, you'll need:
* Previous call center experience (at least 1 year)
* The ability to type at least 70 words per minute
* Excellent communication and interpersonal skills
* Ability to handle high call volumes and work under pressure
* Ability to work independently as well as within a team
* Familiarity with main cities and locations in Northern Virginia
* Ability to accurately document information into our customer database (Service Titan)
**Remote Work Requirements**
To work remotely, you'll need to provide:
* High-speed internet access
* A quiet workspace with minimal background noise
**careerzynith Benefits and Culture**
As an careerzynith team member, you'll enjoy:
* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with matching contributions
* 7 paid holidays per year
* Paid vacation and personal days
* Continued education opportunities with periodic classes
* A dynamic and supportive work environment that encourages growth and development
**Compensation**
We offer a competitive salary and benefits package to our Customer Service Representative/Dispatchers.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [careerzynith application portal].
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [careerzynith contact email]. We look forward to hearing from you!
Apply for this job
**About careerzynith**
careerzynith is a dynamic and growing company that values innovation, teamwork, and customer satisfaction. We're passionate about delivering top-notch service to our customers, and we're looking for like-minded individuals to join our team. As a Customer Service Representative/Dispatcher, you'll play a vital role in ensuring our customers receive the best possible experience.
**Job Role**
As a Customer Service Representative/Dispatcher, you'll be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:
* Maintaining our customer database
* Making daily outbound phone calls to customers and technicians
* Routing technicians based on location to ensure timely service
* Maintaining a positive team atmosphere with all members of the dispatch team
* Collaborating with the dispatch team to ensure seamless communication and efficient service delivery
**Schedule**
Our Customer Service Representative/Dispatchers work a flexible schedule that includes:
* Wednesday: In-office work at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
* Monday, Tuesday, Thursday, and Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)
**Qualifications**
To be successful in this role, you'll need:
* Previous call center experience (at least 1 year)
* The ability to type at least 70 words per minute
* Excellent communication and interpersonal skills
* Ability to handle high call volumes and work under pressure
* Ability to work independently as well as within a team
* Familiarity with main cities and locations in Northern Virginia
* Ability to accurately document information into our customer database (Service Titan)
**Remote Work Requirements**
To work remotely, you'll need to provide:
* High-speed internet access
* A quiet workspace with minimal background noise
**careerzynith Benefits and Culture**
As an careerzynith team member, you'll enjoy:
* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with matching contributions
* 7 paid holidays per year
* Paid vacation and personal days
* Continued education opportunities with periodic classes
* A dynamic and supportive work environment that encourages growth and development
**Compensation**
We offer a competitive salary and benefits package to our Customer Service Representative/Dispatchers.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [careerzynith application portal].
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [careerzynith contact email]. We look forward to hearing from you!
Apply for this job